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    Current Job Openings

    Current Openings

    • Systems Analyst (Infrastructure)

      Job ID: 757

      Tracking Code: SAI1

      Apply Now
      Job Description:

      • Assist in day-to-day infrastructure operations, analysis, and troubleshooting.
      • Implementation, configuration and ongoing management of physical and virtual servers and networked storage.
      • Perform implementation and configuration of Microsoft Active Directory, Exchange, and server operating systems.
      • Prepare reports and analysis of metrics for infrastructure devices.
      • Management and oversight of patch management process for various IT infrastructure.
      • Knowledge and participation in disaster recovery and business continuity activities.
      • Develop, maintain and participate in adequate disaster recovery and data backup plans and exercises.
      • Emphasis on Information Security
           o Adhere to all information security guidelines.
           o Oversee day-to-day network security best practices.
           o Proactively identify and implement methods to improve information security

      MINIMUM REQUIREMENTS:

      • Associates degree in Computer Science, Information Technology, related IT discipline or equivalent work experience. Bachelor's degree preferred.
      • 5+ years’ experience in Microsoft Windows Server and related technologies, including Exchange, TCP/IP, DNS, DHCP, and Active Directory. Microsoft certifications preferred.
      • Previous experience working with data storage administration.
      • Understanding of advanced infrastructure security practices.
      • Working knowledge of server virtualization and disaster recovery best practices.
      • Project management experience.
      • Ability to work individually and within a group.
      • Excellent verbal and written communication skills.
      • Service oriented mindset


      Position Type: Full-Time/Regular

      Location: US, Tennessee, Kingsport

      Apply Now
    • Business Services Loan Processor

      Job ID: 756

      Tracking Code: BSLP

      Apply Now
      Job Description:

      Summary: Support Commercial Lenders with loan processing. Prepare closing documents in compliance with established policies. Promote collaborative working relationships with attorneys, closing agents, vendors, and borrowers. Responsible for timely and accurate disbursement of loan proceeds.

      Essential Duties and Responsibilities include the following. Other duties may be assigned.

      • Adhere to ECU policies and guidelines.
      • Maintain working knowledge of regulatory compliance applicable to business loans. Including but not limited to:
              ° ECOA (Equal Credit Opportunity Act)- Regulation B
              ° HMDA (Home Mortgage Disclosure Act)- Regulation C
              ° Flood Disaster Protection Act
      • Maintain comprehensive knowledge of business entity types and legal structures. Document proper formation, registration and authorities for non-natural person entities.
      • Assemble and maintain credit and collateral files.
              ° Utilize processing checklists to ensure all application, financial, and collateral documentation is included in file.
      • Process member business loans which includes:
               °  Keep track of appraisal engagements.
               ° Preparing attorney instruction letters and ordering title work.
               ° Ordering flood determinations.
               ° Ordering environmental assessments.
               ° Ordering formation documents and certificates of good standing.
               ° Ordering UCC searches.
               ° Obtaining evidence of insurance, verifying sufficient coverage and deductibles with proper parties insured based on ECU guidelines.
               ° Review title commitment ensuring any non-standard exceptions are either cleared or approved by Management.
               ° Prepare initial Escrow analysis for loans that require impounds for taxes and or insurance.
               ° Entering loan information into nCino and loan documentation software.
               ° Providing loan disclosures, as applicable.
      • Monitor pipeline for timely processing. Maintain logs and tracking reports on MBL activity.
      • Work with attorneys / closing agents, collateral valuation, service providers, and borrowers to close loans in a timely manner. Show professionalism and courtesy.
      • Develop expert knowledge of MBL loan documentation software. Input data accurately and timely.
      •Prepare and deliver appropriate loan documentation including: resolutions, promissory notes, guaranties, mortgages, assignments of rents, security agreements, Uniform Commercial Code (UCC) filings, noting of liens, business loan agreements and loan covenants, and other documents as needed.
              ° Make changes approved by Management and Legal Counsel to loan documents.
      • Review settlement statements prior to closing to ensure all fees are accurate. Educate new closing agents of ECU funding processes.
      • Input loan data in core system. Input specific MBL monitoring data for waiver and loan classification tracking.
              ° Utilize funding checklists to ensure all parameters of loan are entered correctly based on approved credit memorandum and commitment letters.
      • Input escrow data in core system.
      • Process loan funding transactions, lender costs and reimbursements, and deferred fees/costs.
      • Prepare and mail business credit card approval letters and account agreements.
      • Prepare and assist in the closing non-real estate secured MBLs.
      • Perfect lien position with proper filings applicable to collateral types.
      • Ensure that final documentation and information required to support MBL credit transactions are included in the loan file. Forward completed files for quality control review and imaging.
               ° Follow up on missing documents or document exceptions; ensuring file is complete and ready for audit in a timely manner.

      • Process loan workouts, modifications, extensions, and renewals.
      • Process business loan payments and payoffs.
      • Attend and participate in Team Meetings.
      • Follow Customer Identification Program (CIP) standards.
      • Maintain pending and incomplete files, ensuring files are accessible and organized in the proper file location during the loan process.
      • Process accounts payable items.
      • Perform other duties as assigned from time to time.
      • Demonstrate exceptional attendance and punctuality.
      • Assist and backup Business Services Servicing Assistant and other credit administration staff as requested.

      Required Experience

      Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.


      Position Type: Full-Time/Regular

      Location: US, Tennessee, Kingsport

      Apply Now
    • Business Services Quality Control Coordinator

      Job ID: 755

      Tracking Code: BSQCC

      Apply Now
      Job Description:

       

      Administer post-closing review of commercial and business loans for proper documentation, disclosures and compliance with credit policy.  Review of business membership and deposit accounts opened by department.  Design, implement and maintain procedures to verify core system accurately reflects loan and account terms.   Follow up with staff, closing agents, insurance companies, etc. to ensure documents are correct and in files.  Maintain Credit and Loan files in Loan Origination system.  Update and maintain audit procedures and productivity measures.  Perform ongoing credit administration duties related to collateral inspections and loan covenants including obligors’ annual financial reporting. Will also assist with major audits and exams.

       

       

      Essential Duties and Responsibilities include the following. Other duties may be assigned.

       • Maintain knowledge of ECU’s business and commercial loan policies and credit documentation standards. Stay abreast of all regulatory requirements for all business and commercial loan products and audit files in keeping with regulatory compliance requirements.

      • Audit business and commercial loan files to verify the accuracy of all documents processed during application through funding of loans. Request any outstanding documents and/or corrections from appropriate loan officers and/or closing agents. Verify loan documents are accurate in reference to loan type, loan amount, rate, payment, term, collateral, first payment date, guarantors, signatures etc.

      • Verify receipt of recorded deeds of trusts, final title policies, lien perfection, etc. to ensure ECU’s lien and title interests are intact.

      • Verify core system information is accurate in accordance with loan documents.

      • Arrange business and commercial loan documents to be imaged and insure timely imaging of files. Maintain proper file order and records retention of files after imaging.

      • Maintain electronic and physical credit files.

      • Maintain tickler systems in Core and/or CreditQuest to track loan reviews, loan covenants, insurance coverages, UCC filings, financial reporting requirements, etc.

      • Communicate effectively with commercial lenders, processors, attorneys, insurance agents to expedite the correction of documents as needed. Proactive in follow-up with commercial lenders, processors and closing agents in the return of missing documents and corrections.

      • Maintain up-to-date records of all loans audited, noting all exceptions/errors and action taken to correct. Publish monthly reports to identify loans with loan covenant, collateral inspection and other credit administration exceptions

      • Provide assistance in finding loan files as needed. Assist with preparing files for third party audits and regulatory exams.

      • Audits business memberships and deposit accounts.

      • Stay abreast of all regulatory requirements for all business membership and deposit products and audit accounts in keeping with regulatory compliance requirements. Maintains knowledge of business deposit accounts and services.

      • Maintain knowledge of customer due diligence, customer identification program (CIP), and governance/authority documentation for non-natural person ownership structures including corporations, limited liability companies, partnerships, trusts, quasi-governmental entities, unincorporated associations, etc.

      • Proactive in adding critical items to audit checklists. Proactive in auditing items related to regulatory changes as they occur.

      • Update and maintain procedures and audit checklists for job functions.

      • Assist staff and members through group hotline number and email.

      • Assists Business Services Assistants/Coordinators and Servicing Assistant with administrative duties in department as needed.

      • Works on projects when requested.

      • Works with people in the department for department orders for supplies and other needed items for operation.

      • Perform other duties as assigned from time to time.

       

      Required Experience

      One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.


      Position Type: Full-Time/Regular

      Location: US, Tennessee, Kingsport

      Apply Now
    • Full Time Teller - Johnson City Region

      Job ID: 748

      Tracking Code: FTTRJC

      Apply Now
      Job Description:

      Eastman Credit Union is now hiring Full Time Tellers for the Johnson City Region!

      Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 

      Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.


      Scheduling Requirements

      This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need. This is a floating position between the seven branches in our Johnson City Region, including three branches within Johnson City, Piney Flats, Jonesborough, Boones Creek and Gray. Preferred candidates will live within the Johnson City area. 


      Dress Code
      Business Casual -
      Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.

      Teller Functions
      o Perform teller transactions accurately and efficiently
      o Balance cash drawer
      o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations

      o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
      o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
      o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)


      Eastman Credit Union is an Equal Opportunity Employer.

      High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
       

      Tips for applying:

      After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.

      If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.

      We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.


      Position Type: Full-Time/Regular

      Location: US, Tennessee, Johnson City

      Apply Now
    • Full Time Teller - Greeneville

      Job ID: 742

      Tracking Code: 742-565

      Apply Now
      Job Description:

      Eastman Credit Union is now hiring Full Time Tellers for all regions!

      Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 

      Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.


      Scheduling Requirements

      This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
      This is a floating position between various branches. Employees will float within one, regional area based on their home location [i.e. Kingsport, Johnson City, North (Bristol/Blountville/Abingdon), and West (Greeneville/Mt. Carmel, Allandale, Rogersville/Gate City & Duffield)


      Dress Code
      Business Casual -
      Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.

      Teller Functions
      o Perform teller transactions accurately and efficiently
      o Balance cash drawer
      o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations

      o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
      o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
      o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)


      Eastman Credit Union is an Equal Opportunity Employer.

      High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
       

      Tips for applying:

      After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.

      If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.

      We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.


      Position Type: Full-Time/Regular

      Location: US, , Greeneville

      Apply Now
    • Full Time Teller - Longview, TX

      Job ID: 741

      Tracking Code: 741-565

      Apply Now
      Job Description:

      Eastman Credit Union is now hiring Full Time Tellers in Longview, TX

      Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 

      Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.


      Scheduling Requirements

      This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
      This is a floating position between various branches. Employees will float within one, regional area based on their home location [i.e. Kingsport, Johnson City, North (Bristol/Blountville/Abingdon), and West (Greeneville/Mt. Carmel, Allandale, Rogersville/Gate City & Duffield/Texas)].


      Dress Code
      Business Casual -
      Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.

      Teller Functions
      o Perform teller transactions accurately and efficiently
      o Balance cash drawer
      o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations

      o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
      o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
      o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)


      Eastman Credit Union is an Equal Opportunity Employer.

      High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
       

      Tips for applying:

      After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.

      If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.

      We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.


      Position Type: Full-Time/Regular

      Location: US, , Longview

      Apply Now
    • Peak Time Lending Center Assistant

      Job ID: 737

      Tracking Code: PTLCA

      Apply Now
      Job Description:

      Eastman Credit Union is seeking a Lending Center Assistant to assist during peak time lending season. The individual who is selected for this position will work a maximum of 950 hours per year with a full time schedule during periods of high loan volumes. This position will support our Lending Center by conducting loan interviews, preparing quality loan application, evaluating and analyzing credit, preparing loan documents and booking loans in a high volume call center environment.

       

      The Lending Center Assistant will have a thorough understanding of all Credit Union processes, products and services. The primary roles of the position are to originate, process and book consumer loan applications via phone or online channels from ECU members and non-members. The Lending Center assistant is expected to cross train and maintain a working knowledge of each of these roles. Daily assignments will fluctuate based on business need. Each of these roles require the ability to work independently with excellent organizational and member service skills in a high volume call center environment. This is accomplished by monitoring call boards, various queues, and various methods of correspondence (i.e. phone, voicemail, email, and text messaging).

       

       

      • Ability to adapt to new lending methods.
      • Ability to react quickly to guideline and process changes
      • Specific knowledge of ECU Consumer Lending product lines
      • Capable of exercising good judgment.
      • Be confident in dealing with upset members
      • Self-motivated and multi-tasking to successfully manage a large volume of work
      • Communicate effectively with the underwriting team regarding applicant’s credit, income, etc.

      High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.


      Position Type: Part-Time

      Location: US, Tennessee, Kingsport

      Apply Now
    • Contact Center Specialist - Texas

      Job ID: 722

      Tracking Code: 722-565

      Apply Now
      Job Description:

       We're Building Careers One Hire at a Time!

       

      Do you have high volume, fast paced Call Center experience? Do you have critical thinking skills and exercise decisive judgment? Have you been complimented on your professional manner and enthusiasm for customer service?

       

      If so, we want YOU to serve our members!

      Contact Center Specialist – Texas Location Only

      Work/Life Balance - 40 hours per week/Periodic Overtime required
      Non-Commission, Competitive Pay
      Benefits Include: Medical, Dental, Vision, 401(k), Paid Vacation, Annual Bonus Plan, Tuition Reimbursement, and more! Promotional Opportunities and Career Development

      Summary: Deliver service excellence to members who elect to interact with ECU via phone. Develop and maintain skills to assist members with a wide variety of financial needs, resulting in first contact resolution.

      Essential Duties and Responsibilities

      • Assist with a broad range of questions and issues with a high degree of accuracy, efficiency, courtesy, confidentiality, and professionalism – resulting in an organizational culture that provides value-added services that meet and exceed the expectations of our members
      • Adhere to and maintain all expectations laid out within the Member Contact Center Phone Group Job Expectation Worksheet
      • Provide ECU members with product and service information to meet their needs & promote usage of other ECU services as appropriate
      • Adhere to all ECU policies and guidelines
      • Maintain thorough knowledge of ECU products and services, as well as related guidelines and procedures
      • Serve as a role model for co-workers – professionalism, attitude, reliability, etc.
      • Make quick decisions in adherence to procedures while using good judgement
      • Proficiency in systems related to providing service (i.e., Fiserv DNA, Instant Open, CCM, Clean Entry, Dealer Track, DocuSign, Eltropy, NCR, Visa DPS, Harland, IS Research, Nautilus, Mitel Connect, Mitel Contact Center, CUBUS, Velocity, Vertifi, NADA, WireXchange)

      Additional Responsibilities (that may be assigned)

      • Participate in Member Service, Consumer Lending, and Card Service Focus Teams and Head Teller Forums
      • Actively serves as a mentor to new hires and co-workers within the Member Contact Center
      • Loan Originator:
        • Create quality loan applications for members ready to apply for Consumer Loan products
        • Maintain knowledge of regulations regarding Consumer Loan processes, Visa processes, and various Member Service processes
        • Coordinate with Lending Center staff, branch staff, and other departments to refer or capture additional loan opportunities which may benefit members and ensure members are taken care of in a quick manner
        • Adhere to ECU Lending Policies and Guidelines

      Training programs

      • NEO, Teller Training, Teller Review, MCC Beginners, MCC Refresher, and Specialty Teller
      • When assigned: Member Service Training and Consumer Lending Training

      Service Excellence

      • Know and adhere to all Service Excellence Expectations and Service Excellence Plus
      • Know and adhere to Mystery Shop Expectations
      • Use member’s name twice in each call
      • Assist in creating and maintaining a “Member First” culture
      • Strive for first contact resolution

      Asset Quality

      • Accurately answer loan questions
      • Recognize and refer loan possibilities to the appropriate group such as: Lending Center, Outbound, MCC Point Group, Mortgage.

      Security and Safety

      • Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
      • Maintain strict confidentiality toward ECU corporate information and assets
      • Be aware of “all clear” signal, various alarms/security measures
      • Be aware of possible fraud attempts.
      • Take action to provide/maintain a safe working environment – Report all potentially unsafe acts/conditions to appropriate staff

      Compliance

      • Maintain up-to-date knowledge of relevant regulations (including BSA, Reg CC, Reg E, Reg Z and OFAC)

      Teamwork and Contribution

      • Identify and support self-improvement opportunities
      • Demonstrate team player qualities
      • Volunteer to assist other staff whenever possible
      • Assist others within ECU
      • Support ECU’s Mission, Vision, Strategic Intent, Values, Policies, Guidelines and Management decisions

      Attendance and Punctuality

      • Demonstrate exceptional attendance and punctuality practices
      • Arrive at work and return from lunch /meeting promptly – be at workstation and ready to work at scheduled time
      • Be flexible when needed during scheduled off time
      • Review time daily

      High school diploma or general education degree (GED); one to three months related experience and/or training; equivalent combination of education and experience.


      Position Type: Full-Time/Regular

      Location: US, Texas, Longview

      Apply Now
    • Full Time Teller - Gate City/Duffield

      Job ID: 667

      Tracking Code: FTT-GC&D

      Apply Now
      Job Description:

      Eastman Credit Union is now hiring Full Time Tellers for Gate City/Duffield!

      Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 

      Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.


      Scheduling Requirements

      This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
      This is a floating position between various branches. Employees will float within one, regional area based on their home location West (Greeneville/Mt. Carmel, Allandale, Rogersville/Gate City & Duffield).


      Dress Code
      Business Casual -
      Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.

      Teller Functions
      o Perform teller transactions accurately and efficiently
      o Balance cash drawer
      o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations

      o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
      o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
      o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)


      Eastman Credit Union is an Equal Opportunity Employer.

      High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
       

      Tips for applying:

      After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.

      If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.

      We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.


      Position Type: Full-Time/Regular

      Location: US, Virginia, GATE CITY

      Apply Now
    • Full Time Teller - Mt. Carmel, Rogersville, Allandale

      Job ID: 656

      Tracking Code: MCRA1

      Apply Now
      Job Description:

      Eastman Credit Union is now hiring Full Time Tellers for all regions!

      Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 

      Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.


      Scheduling Requirements

      This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
      This is a floating position between various branches. Employees will float within one, regional area based on their home location [i.e. Kingsport, Johnson City, North (Bristol/Blountville/Abingdon), and West (Greeneville/Mt. Carmel, Allandale, Rogersville/Gate City & Duffield/Texas)].


      Dress Code
      Business Casual -
      Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.

      Teller Functions
      o Perform teller transactions accurately and efficiently
      o Balance cash drawer
      o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations

      o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
      o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
      o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)


      Eastman Credit Union is an Equal Opportunity Employer.

      High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
       

      Tips for applying:

      After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.

      If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.

      We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.


      Position Type: Full-Time/Regular

      Location: US, Tennessee, Rogersville

      Apply Now
    • Contact Center Specialist

      Job ID: 653

      Tracking Code: 653-565

      Apply Now
      Job Description:

       We're Building Careers One Hire at a Time!

       

      Do you have high volume, fast paced Call Center experience? Do you have critical thinking skills and exercise decisive judgment? Have you been complimented on your professional manner and enthusiasm for customer service?

       

      If so, we want YOU to serve our members!

      Contact Center Specialist – Kingsport Location Only

      Summary: Deliver service excellence to members who elect to interact with ECU via phone. Develop and maintain skills to assist members with a wide variety of financial needs, resulting in first contact resolution.

      Essential Duties and Responsibilities  

      • Assist with a broad range of questions and issues with a high degree of accuracy, efficiency, courtesy, confidentiality, and professionalism – resulting in an organizational culture that provides value-added services that meet and exceed the expectations of our members
      • Adhere to and maintain all expectations laid out within the Member Contact Center Phone Group Job Expectation Worksheet
      • Provide ECU members with product and service information to meet their needs & promote usage of other ECU services as appropriate
      • Adhere to all ECU policies and guidelines
      • Maintain thorough knowledge of ECU products and services, as well as related guidelines and procedures
      • Serve as a role model for co-workers – professionalism, attitude, reliability, etc.
      • Make quick decisions in adherence to procedures while using good judgement
      • Proficiency in systems related to providing service (i.e., Fiserv DNA, Instant Open, CCM, Clean Entry, Dealer Track, DocuSign, Eltropy, NCR, Visa DPS, Harland, IS Research, Nautilus, Mitel Connect, Mitel Contact Center, CUBUS, Velocity, Vertifi, NADA, WireXchange)

      Additional Responsibilities (that may be assigned)

      • Participate in Member Service, Consumer Lending, and Card Service Focus Teams and Head Teller Forums
      • Actively serves as a mentor to new hires and co-workers within the Member Contact Center
      • Loan Originator:
        • Create quality loan applications for members ready to apply for Consumer Loan products
        • Maintain knowledge of regulations regarding Consumer Loan processes, Visa processes, and various Member Service processes
        • Coordinate with Lending Center staff, branch staff, and other departments to refer or capture additional loan opportunities which may benefit members and ensure members are taken care of in a quick manner
        • Adhere to ECU Lending Policies and Guidelines

      Training programs

      • NEO, Teller Training, Teller Review, MCC Beginners, MCC Refresher, and Specialty Teller
      • When assigned: Member Service Training and Consumer Lending Training

      Service Excellence

      • Know and adhere to all Service Excellence Expectations and Service Excellence Plus
      • Know and adhere to Mystery Shop Expectations
      • Use member’s name twice in each call
      • Assist in creating and maintaining a “Member First” culture
      • Strive for first contact resolution

      Asset Quality

      • Accurately answer loan questions
      • Recognize and refer loan possibilities to the appropriate group such as: Lending Center, Outbound, MCC Point Group, Mortgage.

      Security and Safety

      • Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
      • Maintain strict confidentiality toward ECU corporate information and assets
      • Be aware of “all clear” signal, various alarms/security measures
      • Be aware of possible fraud attempts.
      • Take action to provide/maintain a safe working environment – Report all potentially unsafe acts/conditions to appropriate staff

      Compliance

      • Maintain up-to-date knowledge of relevant regulations (including BSA, Reg CC, Reg E, Reg Z and OFAC)

      Teamwork and Contribution

      • Identify and support self-improvement opportunities
      • Demonstrate team player qualities
      • Volunteer to assist other staff whenever possible
      • Assist others within ECU
      • Support ECU’s Mission, Vision, Strategic Intent, Values, Policies, Guidelines and Management decisions

      Attendance and Punctuality

      • Demonstrate exceptional attendance and punctuality practices
      • Arrive at work and return from lunch /meeting promptly – be at workstation and ready to work at scheduled time
      • Be flexible when needed during scheduled off time
      • Review time daily

       

      High school diploma or general education degree (GED); one to three months related experience and/or training; equivalent combination of education and experience.


      Position Type: Full-Time/Regular

      Location: US, Tennessee, Kingsport

      Apply Now

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