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    Current Job Openings

    Current Openings

    • Mortgage Loan Processor

      Job ID: 887

      Tracking Code: MLP1

      Apply Now
      Job Description:

      We're Building Careers One Hire at a Time!

      Do you have several years of fast paced, mortgage processing experience? Have you handled large volumes of varied loans? Have you been complimented on your professional manner and enthusiasm for customer service?

      If so, we want YOU to serve our members!


      Work/Life Balance - 40 hours per week (November – February)/ Minimal Overtime (March – October)
      Non-Commission, Competitive Pay
      Benefits Include: Medical, Dental, Vision, 401(k), Paid Vacation, Annual Bonus Plan, Tuition Reimbursement, and more!
      Promotional Opportunities and Career Development

      The Mortgage Loan Originator processes all mortgage/home equity loans efficiently ensuring all documentation is accurate and in order for Underwriting, Funding and Auditing.

       Essential Duties and Responsibilities include the following: 

      • Adhere to ECU procedures, policies and guidelines related to home equity and mortgage loan products
      • Maintain strict confidentiality toward member information
      • Maintain up to date knowledge of mortgage and home equity regulations
      • Responsible for ensuring extraordinary experience for members and business partners through excellent communication, responsiveness, follow-up and follow-through
      • Ensure loan files are complete and prepared for underwriting
      • Ensure all outstanding documents and/or conditions are satisfied in acceptable timeframe
      • Ensure all loan parties are kept apprised of loan activity
      • Monitor loan pipeline to ensure timely loan processing and closing
      • Responsible for accurate and complete loan documentation to meet underwriting conditions to comply with FNMA, FHA, VA, USDA and in-house loan products
      • Assist team members as needed
      • Other duties as assigned

      High school diploma or general education degree (GED); one to three months related experience and/or training; equivalent combination of education and experience.


      Position Type: Full-Time/Regular

      Location: US, Tennessee, Kingsport

      Apply Now
    • Data Analyst

      Job ID: 880

      Tracking Code: DA2

      Apply Now
      Job Description:

      Position Overview

      Eastman Credit Union is seeking a Data Analyst  for our Project Management and Data Analytics Team. The Data Analyst will provide business insights through analysis of key data sets to improve ECU’s existing service offerings, identify new service opportunities, and support the development of superior member experiences.  The Data Analyst will also support the establishment and ongoing development of a Data Analytics function at ECU.

       

      Responsibilities include the following:

      • Perform ad-hoc analysis of key data sets to answer business questions, drive educated business decisions, and identify unmet needs of members and employees.
      • Conduct analytical studies to provide recommendations to management teams for departmental and enterprise-wide strategic initiatives.
      • Perform analysis relating to operational functions, workflows, and other business-related issues.
      • Create and maintain business intelligence report deliverables, dashboards, and other delivery systems to allow on-demand monitoring of business goal statuses by various business areas.
      • Implement and maintain data consolidation and business intelligence technology solutions to facilitate data access, data management, and analytics practices across the organization.
      • Proactively collaborate with key business areas to identify opportunities for business value delivery through the application of Data Analytics.
      • Mentor and train departmental subject matter experts in their use of data and analytics to develop and sustain a culture of data-driven thinking across the organization.
      • Support the development of Data Governance capabilities within the organization.
      • Perform special assignments and serve on project teams as needed.

       

      Required Skills:

      • Deep understanding of relational databases and database management systems.
      • Advanced knowledge of SQL and spreadsheet software for data collection and processing.
      • Ability to analyze statistics and reports to determine business performance and trends.
      • Advanced skill identifying and analyzing business requirements and recommending solutions.
      • Solid technical background and understanding of financial services industry.
      • Project Management skills with proven ability to complete projects according to outlined scope, budget, and timeline.
      • Quick learner with ability to understand complex system interdependencies.
      • Eagerness to continuously learn and improve professional skills.
      • Excellent written and verbal communication skills with the ability to effectively communicate findings, conclusions, and alternatives clearly and concisely to all levels of the organization.
      • Ability to effectively prioritize demands from multiple projects.
      • Excellent attention to detail, time-management and analytical skills.

       

      Company Overview

       

      Eastman Credit Union is a great place to build a career and our work culture is incomparable. We provide steady growth to our employees, without the fear of layoffs or branch closings. Our focus is on exceptional service. We have high expectations for our employees and we want employees who can rise to the challenge. This produces a quality of work that is second to none, evidenced by our #1 ranking among Tennessee credit unions and our #8 ranking nationally. You can expect to receive thorough training because we know that a well-trained employee is a happier and more capable employee. This also provides a great foundation for moving to other positions within the organization, which we encourage and celebrate. Our competitive pay and benefits structure supports our belief that our employees are necessary and valued.

       

      Application Process

       

      We receive many applications for our positions and work to review all applications within a reasonable amount of time. Top candidates have a consistent work history in customer service and cash handling in a professional work environment. This is displayed on a professional resume that can be easily reviewed, is without typos, and tells a story of the candidate's career in an efficient but relevant way. 

      After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.

      If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate. 

       

      The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

      • Bachelor's degree in Information Systems, Computer Science, Business, or related field.
      • Experience with data visualization tools is preferred.
      • Experience in problem resolution including determining root cause and scope of issues.
      • Some experience with unstructured data and access methods is preferred.
      • Experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis, and related analytical tools is preferred.
      • Previous experience with data warehousing or big data platforms a plus.
      • Previous experience with programming languages is preferred.

      Position Type: Full-Time/Regular

      Location: US, Tennessee, Kingsport

      Apply Now
    • Dealer Direct Assistant

      Job ID: 879

      Tracking Code: 879-565

      Apply Now
      Job Description:

       

      Eastman Credit Union is hiring a Dealer Direct Assistant. The ideal candidate would have experience in the accounting/business division of a dealership, the ability to build and maintain good working relationships, and handle themselves in a professional and customer oriented manner. This full benefited position provides a work /life balance with minimal overtime year round (possible Saturday availability). Also, there are networking opportunities throughout the year with participating dealerships.

      The Dealer Direct position performs the following functions:

      • Assist with the Dealer Direct Program by building and maintaining relationships with dealers, as well as enforce policies, guidelines, procedures, and processes to support profitable Dealer Direct program.
      • Process consumer loan applications received from the Dealer(s) via DealerTrack.
      • Scrutinize all loan applications received from dealers for funding, assuring it has met ECU’s criteria before buying the loan. Send back to dealers, loan applications that have not met ECU’s criteria.
      • Assure ECU retains control of lending process.
      • Monitor Dealer Direct Pending and Incomplete Queues in Velocity to ensure completeness prior to moving to Dealer Direct Central Underwriting Queue.
      • Be available to Dealers to discuss credit applications; communicate between Underwriters and Dealers.
      • Fund loans which are approved by System or Central Underwriters.
      • Ensure accuracy and completeness of each loan by completing the Dealer Direct Funding Checklist.
      • Review Velocity report daily to mail Pre-Qualification and Notice of Action Taken letters to meet regulatory requirements on notice.
      • Establish and maintain relationships with dealers, including routine visits to assure compliance and rapport.
      • Make routine follow up calls to members to verify vehicle options and sales contract terms on a random sampling basis.
      • Assist as needed with individual Dealer Monthly Review Reports and Dealer Monitoring Report to determine Dealer(s) are within ECU’s desired levels for participating in program.  
      • Resolve/assist with problem resolution/concerns from dealers and/or members.
      • Assist as needed with due diligence on dealerships initially added and annually thereafter.
      • Assist with Dealer Facilitation Fees and reserve accounts.
      • Provide input to assist in development of marketing concepts and pricing considerations.
      • Identify process improvement opportunities.
      • Assist with training dealership and ECU staff.
      • Explore ways to decrease expense structure and increase income.  
      • Ensure sound loan analysis through adherence to established lending practices, policies and guidelines.

       

      Associate's degree and one year related experience preferred.


      Position Type: Full-Time/Regular

      Location: US, Tennessee, Kingsport

      Apply Now
    • Full Time Floating Teller - Gate City & Duffield

      Job ID: 797

      Tracking Code: FTFTGCDR

      Apply Now
      Job Description:

      Position Overview

      Eastman Credit Union is seeking to fill a Full Time Teller position. Our Tellers play a vital role in the overall success of our members and the organization. Tellers provide a friendly face to our members when they visit our branches, handle member’s most immediate financial needs, and protect members from potential threats to their financial security. As a Teller, you can expect to work at a fast pace while meeting and getting to know many of our valued members on a daily basis. We support you with state of the art technology and a team environment that fosters learning, quality, and integrity. You can expect to work hard, but your day will move quickly and you will build lifelong relationships both inside and outside the organization.


      Company Overview

      Eastman Credit Union is a great place to build a career and our work culture is incomparable. We provide steady growth to our employees, without the fear of layoffs or branch closings. Our focus is on exceptional service. We have high expectations for our employees and we want employees who can rise to the challenge. This produces a quality of work that is second to none, evidenced by our #1 ranking among Tennessee credit unions and our #8 ranking nationally. You can expect to receive thorough training because we know that a well-trained employee is a happier and more capable employee. This also provides a great foundation for moving to other positions within the organization, which we encourage and celebrate. Our competitive pay and benefits structure supports our belief that our employees are necessary and valued.

      Formula for Success

      To thrive in this role, attendance and flexibility must be a top priority. You must be available to work 40 hours per week, Monday through Friday, between 7:15 a.m. and 6:00 p.m. Your schedule will change weekly based on business volume and need. This is a floating position between various branches and employees will float within one, regional area based on their home address. Candidates should have a heart for service, high standards for professionalism both in work and communication, and must be computer literate.

      Application Process

      We receive many applications for our Teller position and work to review all applications within a reasonable amount of time. Top candidates have a consistent work history in customer service and cash handling in a professional work environment. This is displayed on a professional resume that can be easily reviewed, is without typos, and tells a story of the candidate's career in an efficient but relevant way. 

      After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.

      If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate. We try to communicate our decision to each applicant as soon as it is reviewed.

      High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.


      Position Type: Full-Time/Regular

      Location: US, Virginia, Gate City

      Apply Now
    • Full Time Floating Teller - Mt. Carmel/Rogersville

      Job ID: 798

      Tracking Code: FTFTAMR1

      Apply Now
      Job Description:

      Position Overview

      Eastman Credit Union is seeking to fill a Full Time Teller position. Our Tellers play a vital role in the overall success of our members and the organization. Tellers provide a friendly face to our members when they visit our branches, handle member’s most immediate financial needs, and protect members from potential threats to their financial security. As a Teller, you can expect to work at a fast pace while meeting and getting to know many of our valued members on a daily basis. We support you with state of the art technology and a team environment that fosters learning, quality, and integrity. You can expect to work hard, but your day will move quickly and you will build lifelong relationships both inside and outside the organization.


      Company Overview

      Eastman Credit Union is a great place to build a career and our work culture is incomparable. We provide steady growth to our employees, without the fear of layoffs or branch closings. Our focus is on exceptional service. We have high expectations for our employees and we want employees who can rise to the challenge. This produces a quality of work that is second to none, evidenced by our #1 ranking among Tennessee credit unions and our #8 ranking nationally. You can expect to receive thorough training because we know that a well-trained employee is a happier and more capable employee. This also provides a great foundation for moving to other positions within the organization, which we encourage and celebrate. Our competitive pay and benefits structure supports our belief that our employees are necessary and valued.

      Formula for Success

      To thrive in this role, attendance and flexibility must be a top priority. You must be available to work 40 hours per week, Monday through Friday, between 7:15 a.m. and 6:00 p.m. Your schedule will change weekly based on business volume and need. This is a floating position between various branches and employees will float within one, regional area based on their home address. Candidates should have a heart for service, high standards for professionalism both in work and communication, and must be computer literate.

      Application Process

      We receive many applications for our Teller position and work to review all applications within a reasonable amount of time. Top candidates have a consistent work history in customer service and cash handling in a professional work environment. This is displayed on a professional resume that can be easily reviewed, is without typos, and tells a story of the candidate's career in an efficient but relevant way. 

      After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.

      If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate. We try to communicate our decision to each applicant as soon as it is reviewed.

      High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.


      Position Type: Full-Time/Regular

      Location: US, Tennessee, Mt. Carmel

      Apply Now
    • Full Time Teller - Johnson City Region

      Job ID: 874

      Tracking Code: FTTRJC1

      Apply Now
      Job Description:

      Position Overview

      Eastman Credit Union is seeking to fill a Full Time Teller position. Our Tellers play a vital role in the overall success of our members and the organization. Tellers provide a friendly face to our members when they visit our branches, handle member’s most immediate financial needs, and protect members from potential threats to their financial security. As a Teller, you can expect to work at a fast pace while meeting and getting to know many of our valued members on a daily basis. We support you with state of the art technology and a team environment that fosters learning, quality, and integrity. You can expect to work hard, but your day will move quickly and you will build lifelong relationships both inside and outside the organization.


      Company Overview

      Eastman Credit Union is a great place to build a career and our work culture is incomparable. We provide steady growth to our employees, without the fear of layoffs or branch closings. Our focus is on exceptional service. We have high expectations for our employees and we want employees who can rise to the challenge. This produces a quality of work that is second to none, evidenced by our #1 ranking among Tennessee credit unions and our #8 ranking nationally. You can expect to receive thorough training because we know that a well-trained employee is a happier and more capable employee. This also provides a great foundation for moving to other positions within the organization, which we encourage and celebrate. Our competitive pay and benefits structure supports our belief that our employees are necessary and valued.

      Formula for Success

      To thrive in this role, attendance and flexibility must be a top priority. You must be available to work 40 hours per week, Monday through Friday, between 7:15 a.m. and 6:00 p.m. Your schedule will change weekly based on business volume and need. This is a floating position between various branches and employees will float within one, regional area based on their home address. Candidates should have a heart for service, high standards for professionalism both in work and communication, and must be computer literate.

      Application Process

      We receive many applications for our Teller position and work to review all applications within a reasonable amount of time. Top candidates have a consistent work history in customer service and cash handling in a professional work environment. This is displayed on a professional resume that can be easily reviewed, is without typos, and tells a story of the candidate's career in an efficient but relevant way. 

      After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.

      If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate. We try to communicate our decision to each applicant as soon as it is reviewed.

      High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.


      Position Type: Full-Time/Regular

      Location: US, Tennessee, Johnson City

      Apply Now
    • Peak-Time Lending Center Coordinator

      Job ID: 869

      Tracking Code: PTLCC

      Apply Now
      Job Description:

      Eastman Credit Union is seeking a Lending Center Coordinator to assist during peak time lending season. The individual who is selected for this position will work a maximum of 950 hours per year with a full time schedule during periods of high loan volumes. This position will support our Lending Center by conducting loan interviews, preparing quality loan application, evaluating and analyzing credit, preparing loan documents and booking loans in a high volume call center environment.

       

      The Lending Center Assistant will have a thorough understanding of all Credit Union processes, products and services. The primary roles of the position are to originate, process and book consumer loan applications via phone or online channels from ECU members and non-members. The Lending Center assistant is expected to cross train and maintain a working knowledge of each of these roles. Daily assignments will fluctuate based on business need. Each of these roles require the ability to work independently with excellent organizational and member service skills in a high volume call center environment. This is accomplished by monitoring call boards, various queues, and various methods of correspondence (i.e. phone, voicemail, email, and text messaging).

       

       

      • Ability to adapt to new lending methods.
      • Ability to react quickly to guideline and process changes
      • Specific knowledge of ECU Consumer Lending product lines
      • Capable of exercising good judgment.
      • Be confident in dealing with upset members
      • Self-motivated and multi-tasking to successfully manage a large volume of work
      • Communicate effectively with the underwriting team regarding applicant’s credit, income, etc.

      High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.


      Position Type: Temp

      Location: US, Tennessee, Kingsport

      Apply Now
    • Facilities Maintenance/Courier Coordinator - Texas

      Job ID: 845

      Tracking Code: 845-565

      Apply Now
      Job Description:

       

      Essential Duties and Responsibilities include the following. Other duties may be assigned.

      • Prepares, picks up, and delivers Eastman Credit Union mail, supplies, and documents.
      • Performs a variety of assigned runs including interoffice, other financial institutions, Post Office, and errands to other businesses
      • Sorts mail as required
      • Manage facilities related issues to ensure safe, attractive facilities for ECU staff and members.
      • Respond to repair/assistance requests in a timely manner.
      • Maintain a broad scope of knowledge to support the numerous HVAC systems, fire suppression systems, irrigation systems, gas boilers, generators, lighting controls and plumbing designs.
      • Answer/respond to after-hours branch maintenance and alarm calls.
      • Maintain wetlands/water retention areas per TDEC requirements.
      • Schedule state mandated inspections to obtain operational permits for fire, boiler, elevator, generator, backflow, etc.
      • Attend periodic training on new and existing mechanical equipment used throughout ECU’s facilities.
      • Schedule all preventive maintenance tasks.
      • Perform a monthly building inspection, evaluating building structure, mechanical equipment, grounds, etc.
      • Monitor weather conditions for inclement weather advisories and take appropriate action.
      • Responsible for maintenance of ECU vehicles.
      • Provide coordination/oversight of vendors working on ECU property.
      • Provide onsite project management for small scale projects.
      • Perform budget planning and invoicing support.
      • Participate and provide support for disaster recovery exercises.
      • Manage ECU tenant needs.
      • Demonstrate team player qualities and actions.
      • Understand and adhere to Service Excellence Expectations.
      • Support ECU’s Mission, Vision, Strategic Intent, Values, Policies, Guidelines and Management’s decisions.

       

      Required Skills:

      • Ability to effectively prioritize demands
      • Excellent time-management skills
      • Flexibility to adjust work schedule as needed
      • Positive attitude toward ECU staff, members and the organization

       

       

      General maintenance:

      Familiar with all ECU maintenance systems--HVAC, alarms, electrical, plumbing, sprinklers, etc. and contacts required for maintenance.

      Interior:

      Responsible for all small maintenance jobs--replacing light bulbs, minor repairs to buildings and furnishings, other interior maintenance as required.

      Exterior:

      Landscape maintenance--ensure landscape contractor trims shrubbery; mulches; weeds shrub beds; keeps building and grounds clean and free of cobwebs, trash, etc.; pressure-wash concrete areas as needed; keep sidewalks clear of debris, ice, etc.; other exterior maintenance as required.

      Assist Facilities employees with coordinating repairs and maintenance with contractors, when necessary.

       

      High school diploma or general education degree (GED); one to three months related experience and/or training; equivalent combination of education and experience.

      Ability to lift up to 50lbs.

      Must possess an unrestricted Texas driver's license.

       


      Position Type: Full-Time/Regular

      Location: US, Texas, Longview

      Apply Now
    • Member Service Representative - Texas

      Job ID: 842

      Tracking Code: 842-565

      Apply Now
      Job Description:

      Summary: Utilize knowledge of deposit accounts, consumer loans, and other services to accurately and efficiently assist our members with all their financial needs. 

       

      Essential Duties and Responsibilities include the following. Other duties may be assigned.

       

      • Provide ECU members with consumer loan and deposit products and services to meet their individual needs, including curbside service where appropriate
        • Interact with ECU members to build relationships by adhering to ECU’s Service Excellence Expectations
      • Adhere to the Communication Handbook standards when communicating with members and coworkers through all channels (i.e. text – Eltropy, Skype, email, and phone)
        • Perform all member service and lending responsibilities with a high degree of accuracy, efficiency, courtesy, confidentiality, and professionalism
        • Adhere to ECU policies and guidelines
        • Maintain thorough knowledge of ECU products and services
      • Assist members by cross servicing additional products and services to improve their financial condition
      • Educate members on debt protection products for consumer loans in order to protect members and ECU
        • Refer to ECU employee and MSR Word Pictures for additional job standards
        • Willingness to work at any branch necessary based on business needs within the regions

       

      • Security and Safety
        • Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
        • Maintain strict confidentiality toward ECU corporate information and assets
        • Be attentive to lobby traffic and follow security procedures for suspicious persons
        • Be aware of "All Clear" process, various alarms/security measures, verbal signals, physical signals/procedures following an incident
        • Take action to provide/maintain a safe working environment and member environment - Report all potentially unsafe acts/conditions to appropriate

       

      • Compliance
      • Maintain up-to-date knowledge of relevant regulations (including BSA, Reg CC, and OFAC)

       

      • Service Excellence
        • Know and adhere to the Service Excellence Expectations
        • Know and adhere to Mystery Shop and Internal Service Excellence expectations
        • Assist in creating and maintaining an “Every Member, Every Time” culture

       

       

      • Teamwork and Contribution
        • Identify and support self-improvement opportunities
        • Demonstrate team player qualities
        • Assist on the teller line if needed and/or scheduled
        • Volunteer to assist other staff whenever possible
        • Assist others within ECU
        • Attend and participate in Team meetings
        • Support ECU’s Mission, Vision, Strategic Intent, Values, Policies, Guidelines and Management’s decisions

       

      • Attendance and Punctuality
        • Demonstrate exceptional attendance and punctuality practices
        • Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)
        • Review timecard daily for overtime and report to manager for possible remediation.
        • Document overtime, PTO, etc
        • Be flexible when needed during scheduled off time

      High school diploma or general education degree (GED) required; post high school education preferred. At least 2 years prior knowledge of opening new accounts and lending experience required.


      Position Type: Full-Time/Regular

      Location: US, Texas, Longview

      Apply Now
    • Full Time Teller - Bristol/Blountville/Abingdon

      Job ID: 839

      Tracking Code: 839-565

      Apply Now
      Job Description:

      Eastman Credit Union is now hiring Full Time Tellers for the North Region! (Bristol/Blountville/Abingdon)

      Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 

      Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.


      Scheduling Requirements

      This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
      This is a floating position between various branches. Employees will float within one, regional area based on their home location [i.e. Kingsport, Johnson City, North (Bristol/Blountville/Abingdon), and West (Greeneville/Mt. Carmel, Allandale, Rogersville/Gate City & Duffield/Texas)].


      Dress Code
      Business Casual -
      Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.

      Teller Functions
      o Perform teller transactions accurately and efficiently
      o Balance cash drawer
      o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations

      o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
      o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
      o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)


      Eastman Credit Union is an Equal Opportunity Employer.

      High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
       

      Tips for applying:

      After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.

      If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.

      We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.


      Position Type: Full-Time/Regular

      Location: US, Virginia, Abingdon

      Apply Now
    • Full Time Floating Teller - Greeneville

      Job ID: 838

      Tracking Code: 838-565

      Apply Now
      Job Description:

      Eastman Credit Union is now hiring Full Time Tellers in Greeneville!

      Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 

      Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.


      Scheduling Requirements

      This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
      This is a floating position between various branches. Employees will float within one, regional area based on their home location [i.e. Kingsport, Johnson City, North (Bristol/Blountville/Abingdon), and West (Greeneville/Mt. Carmel, Allandale, Rogersville/Gate City & Duffield/Texas)].


      Dress Code
      Business Casual -
      Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.

      Teller Functions
      o Perform teller transactions accurately and efficiently
      o Balance cash drawer
      o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations

      o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
      o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
      o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)


      Eastman Credit Union is an Equal Opportunity Employer.

      High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
       

      Tips for applying:

      After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.

      If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.

      We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.


      Position Type: Full-Time/Regular

      Location: US, Tennessee, Greeneville

      Apply Now
    • Full Time Teller - Longview, TX

      Job ID: 785

      Tracking Code: TXTLLR2022

      Apply Now
      Job Description:

      Eastman Credit Union is now hiring Full Time Tellers for all regions!

      Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 

      Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.


      Scheduling Requirements

      This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
      This is a floating position between various branches. Employees will float within one, regional area based on their home location [i.e. Tennessee - Kingsport, Johnson City, North (Bristol/Blountville/Abingdon/Piney Flats), and West (Greeneville/Mt. Carmel, Allandale, Rogersville/Gate City & Duffield) and Texas)].


      Dress Code
      Business Casual -
      Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.

      Teller Functions
      o Perform teller transactions accurately and efficiently
      o Balance cash drawer
      o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations

      o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
      o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
      o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)


      Eastman Credit Union is an Equal Opportunity Employer.

      High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
       

      Tips for applying:

      After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.

      If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.

      We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.


      Position Type: Full-Time/Regular

      Location: US, Texas, Longview

      Apply Now
    • Contact Center Specialist

      Job ID: 772

      Tracking Code: CCS1021

      Apply Now
      Job Description:

       We're Building Careers One Hire at a Time!

       

      Do you have high volume, fast paced Call Center experience? Do you have critical thinking skills and exercise decisive judgment? Have you been complimented on your professional manner and enthusiasm for customer service?

       

      If so, we want YOU to serve our members!

      Contact Center Specialist – Kingsport Location Only

      Work/Life Balance - 40 hours per week/Periodic Overtime required
      Non-Commission, Competitive Pay
      Benefits Include: Medical, Dental, Vision, 401(k), Paid Vacation, Annual Bonus Plan, Tuition Reimbursement, and more! Promotional Opportunities and Career Development

      Summary: Deliver service excellence to members who elect to interact with ECU via phone. Develop and maintain skills to assist members with a wide variety of financial needs, resulting in first contact resolution.

      Essential Duties and Responsibilities  

      • Assist with a broad range of questions and issues with a high degree of accuracy, efficiency, courtesy, confidentiality, and professionalism – resulting in an organizational culture that provides value-added services that meet and exceed the expectations of our members
      • Adhere to and maintain all expectations laid out within the Member Contact Center Phone Group Job Expectation Worksheet
      • Provide ECU members with product and service information to meet their needs & promote usage of other ECU services as appropriate
      • Adhere to all ECU policies and guidelines
      • Maintain thorough knowledge of ECU products and services, as well as related guidelines and procedures
      • Serve as a role model for co-workers – professionalism, attitude, reliability, etc.
      • Make quick decisions in adherence to procedures while using good judgement
      • Proficiency in systems related to providing service (i.e., Fiserv DNA, Instant Open, CCM, Clean Entry, Dealer Track, DocuSign, Eltropy, NCR, Visa DPS, Harland, IS Research, Nautilus, Mitel Connect, Mitel Contact Center, CUBUS, Velocity, Vertifi, NADA, WireXchange)

      Additional Responsibilities (that may be assigned) 

      • Participate in Member Service, Consumer Lending, and Card Service Focus Teams and Head Teller Forums
      • Actively serves as a mentor to new hires and co-workers within the Member Contact Center
      • Loan Originator:
        • Create quality loan applications for members ready to apply for Consumer Loan products
        • Maintain knowledge of regulations regarding Consumer Loan processes, Visa processes, and various Member Service processes
        • Coordinate with Lending Center staff, branch staff, and other departments to refer or capture additional loan opportunities which may benefit members and ensure members are taken care of in a quick manner
        • Adhere to ECU Lending Policies and Guidelines

      Training programs

      • NEO, Teller Training, Teller Review, MCC Beginners, MCC Refresher, and Specialty Teller
      • When assigned: Member Service Training and Consumer Lending Training

      Service Excellence

      • Know and adhere to all Service Excellence Expectations and Service Excellence Plus
      • Know and adhere to Mystery Shop Expectations
      • Use member’s name twice in each call
      • Assist in creating and maintaining a “Member First” culture
      • Strive for first contact resolution

      Asset Quality

      • Accurately answer loan questions
      • Recognize and refer loan possibilities to the appropriate group such as: Lending Center, Outbound, MCC Point Group, Mortgage.

      Security and Safety

      • Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
      • Maintain strict confidentiality toward ECU corporate information and assets
      • Be aware of “all clear” signal, various alarms/security measures
      • Be aware of possible fraud attempts.
      • Take action to provide/maintain a safe working environment – Report all potentially unsafe acts/conditions to appropriate staff

      Compliance

      • Maintain up-to-date knowledge of relevant regulations (including BSA, Reg CC, Reg E, Reg Z and OFAC)

      Teamwork and Contribution

      • Identify and support self-improvement opportunities
      • Demonstrate team player qualities
      • Volunteer to assist other staff whenever possible
      • Assist others within ECU
      • Support ECU’s Mission, Vision, Strategic Intent, Values, Policies, Guidelines and Management decisions

      Attendance and Punctuality  

      • Demonstrate exceptional attendance and punctuality practices
      • Arrive at work and return from lunch /meeting promptly – be at workstation and ready to work at scheduled time
      • Be flexible when needed during scheduled off time
      • Review time daily

       

      High school diploma or general education degree (GED); one to three months related experience and/or training; equivalent combination of education and experience.


      Position Type: Full-Time/Regular

      Location: US, Tennessee, Kingsport

      Apply Now
    • Contact Center Specialist - Texas

      Job ID: 722

      Tracking Code: 722-565

      Apply Now
      Job Description:

       We're Building Careers One Hire at a Time!

       

      Do you have high volume, fast paced Call Center experience? Do you have critical thinking skills and exercise decisive judgment? Have you been complimented on your professional manner and enthusiasm for customer service?

       

      If so, we want YOU to serve our members!

      Contact Center Specialist – Texas Location Only

      Work/Life Balance - 40 hours per week/Periodic Overtime required
      Non-Commission, Competitive Pay
      Benefits Include: Medical, Dental, Vision, 401(k), Paid Vacation, Annual Bonus Plan, Tuition Reimbursement, and more! Promotional Opportunities and Career Development

      Summary: Deliver service excellence to members who elect to interact with ECU via phone. Develop and maintain skills to assist members with a wide variety of financial needs, resulting in first contact resolution.

      Essential Duties and Responsibilities

      • Assist with a broad range of questions and issues with a high degree of accuracy, efficiency, courtesy, confidentiality, and professionalism – resulting in an organizational culture that provides value-added services that meet and exceed the expectations of our members
      • Adhere to and maintain all expectations laid out within the Member Contact Center Phone Group Job Expectation Worksheet
      • Provide ECU members with product and service information to meet their needs & promote usage of other ECU services as appropriate
      • Adhere to all ECU policies and guidelines
      • Maintain thorough knowledge of ECU products and services, as well as related guidelines and procedures
      • Serve as a role model for co-workers – professionalism, attitude, reliability, etc.
      • Make quick decisions in adherence to procedures while using good judgement
      • Proficiency in systems related to providing service (i.e., Fiserv DNA, Instant Open, CCM, Clean Entry, Dealer Track, DocuSign, Eltropy, NCR, Visa DPS, Harland, IS Research, Nautilus, Mitel Connect, Mitel Contact Center, CUBUS, Velocity, Vertifi, NADA, WireXchange)

      Additional Responsibilities (that may be assigned)

      • Participate in Member Service, Consumer Lending, and Card Service Focus Teams and Head Teller Forums
      • Actively serves as a mentor to new hires and co-workers within the Member Contact Center
      • Loan Originator:
        • Create quality loan applications for members ready to apply for Consumer Loan products
        • Maintain knowledge of regulations regarding Consumer Loan processes, Visa processes, and various Member Service processes
        • Coordinate with Lending Center staff, branch staff, and other departments to refer or capture additional loan opportunities which may benefit members and ensure members are taken care of in a quick manner
        • Adhere to ECU Lending Policies and Guidelines

      Training programs

      • NEO, Teller Training, Teller Review, MCC Beginners, MCC Refresher, and Specialty Teller
      • When assigned: Member Service Training and Consumer Lending Training

      Service Excellence

      • Know and adhere to all Service Excellence Expectations and Service Excellence Plus
      • Know and adhere to Mystery Shop Expectations
      • Use member’s name twice in each call
      • Assist in creating and maintaining a “Member First” culture
      • Strive for first contact resolution

      Asset Quality

      • Accurately answer loan questions
      • Recognize and refer loan possibilities to the appropriate group such as: Lending Center, Outbound, MCC Point Group, Mortgage.

      Security and Safety

      • Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
      • Maintain strict confidentiality toward ECU corporate information and assets
      • Be aware of “all clear” signal, various alarms/security measures
      • Be aware of possible fraud attempts.
      • Take action to provide/maintain a safe working environment – Report all potentially unsafe acts/conditions to appropriate staff

      Compliance

      • Maintain up-to-date knowledge of relevant regulations (including BSA, Reg CC, Reg E, Reg Z and OFAC)

      Teamwork and Contribution

      • Identify and support self-improvement opportunities
      • Demonstrate team player qualities
      • Volunteer to assist other staff whenever possible
      • Assist others within ECU
      • Support ECU’s Mission, Vision, Strategic Intent, Values, Policies, Guidelines and Management decisions

      Attendance and Punctuality

      • Demonstrate exceptional attendance and punctuality practices
      • Arrive at work and return from lunch /meeting promptly – be at workstation and ready to work at scheduled time
      • Be flexible when needed during scheduled off time
      • Review time daily

      High school diploma or general education degree (GED); one to three months related experience and/or training; equivalent combination of education and experience.


      Position Type: Full-Time/Regular

      Location: US, Texas, Longview

      Apply Now

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