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    Current Job Openings

    Current Openings

    • Deposit Support Specialist - ACH and Wires

      Job ID: 944

      Tracking Code: DSSAW

      Apply Now
      Job Description:

      Summary: The ACH/Wire department processes numerous transactions on a daily basis for incoming and outgoing funds at ECU.  Provide excellent service to all ECU members, both internal and external, by insuring all transactions (i.e. ACH items or wire transfers) are processed proficiently, effectively and are handled in compliance with federal regulations.

       

      Essential Duties and Responsibilities include the following. Other duties may be assigned.

      • Be an example to all staff regarding professionalism, integrity, and willingness to put the member first.
      • Process ACH files three times per day including any ECU Holidays and inclement weather closures.
      • Provide ACH and wire support to staff as needed.
      • Update ACH and wire procedures as needed.
      • Process ACH files for corporate originators.
      • Train new corporate originators in the usage of Web client.
      • Work with business to setup ACH/Wires in Business Online banking platform
      • Maintain ECU client and Web client (adding new users/corporate originators, reset passwords, etc.)
      • Update Profitstars in relation to existing and new corporate originators with regard to updates to the ACH process, limits, etc.
      • Maintain ACH agreements between ECU and corporate originators and make necessary revisions.
      • Provide Accounts Payable support as needed.
      • Annual audit/risk assessment of corporate originators.
      • Maintain spreadsheet containing ACH measures for both ECU and any corporate originators to assure compliance with return rate set by NACHA
      • Originate TEL\WEB payments for members.
      • Originate automated enrollments for government benefit payments.
      • Process and maintain automatic draft and automatic credit authorizations for members.
      • Process ACH stop payment forms.
      • Process member disputes as need (depending on timeframe of dispute, can require investigation)
      • Process all incoming/outgoing wire transfers (domestic and foreign)
      • Process all outgoing IATs.
      • Maintain wire code word list.
      • Investigate wire fraud and maintain wire fraud spreadsheet.
      • Maintain wire measures spreadsheet.
      • Investigate and process reclamations received from the US Treasury.
      • Test and document business continuity plan annually.
      • Test upgrades in core operating system as needed.
      • Assist IT department in testing and troubleshooting new products that are related to the ACH department
      • Perform annual risk assessment on ACH department.
      • Maintain up-to-date knowledge of ACH Rule changes in regards to NACHA, REG E, REG Z, etc. to insure compliance of the ACH process.
      • Resource for members, tellers, MSRs, Branch Managers, and other credit union staff. Provide high level of knowledge on all member service policies, guidelines, procedures and display exceptional problem solving skills.
      • Adhere to ECU policies and guidelines
      • Maintain strict confidentiality toward ECU products and services
      • Work on special projects as needed
      • Maintain broad knowledge of ECU products and services
      • Support ECU’s Mission, Vision, Strategic Intent, Values, Policies, Guidelines and Management’s decisions
      • Demonstrate exceptional attendance and punctuality practices
      • Arrive at work and return from lunch/meetings promptly
      • Document overtime, PTO, etc.
      • Understand and adhere to the ECU Service Excellence Expectations
      • Understand and complete the annual BSA/AML compliance training in order to properly evaluate wires and other transactions to mitigate risk and adhere to BSA/AML and OFAC regulations. 

      High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.


      Position Type: Full-Time/Regular

      Location: US, Tennessee, Kingsport

      Apply Now
    • Full Time Teller - Bristol/Blountville/Abingdon

      Job ID: 942

      Tracking Code: 942-565

      Apply Now
      Job Description:

      Eastman Credit Union is now hiring Full Time Tellers for the North Region! (Bristol/Blountville/Abingdon)

      Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 

      Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.


      Scheduling Requirements

      This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
      This is a floating position between various branches. Employees will float within one, regional area based on their home location [i.e. Kingsport, Johnson City, North (Bristol/Blountville/Abingdon), and West (Greeneville/Mt. Carmel, Allandale, Rogersville/Gate City & Duffield/Texas)].


      Dress Code
      Business Casual -
      Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.

      Teller Functions
      o Perform teller transactions accurately and efficiently
      o Balance cash drawer
      o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations

      o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
      o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
      o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)


      Eastman Credit Union is an Equal Opportunity Employer.

      High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
       

      Tips for applying:

      After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.

      If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.

      We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.


      Position Type: Full-Time/Regular

      Location: US, Virginia, Abingdon

      Apply Now
    • Facilities Coordinator - Longview TX

      Job ID: 941

      Tracking Code: fcltx

      Apply Now
      Job Description:

       

      Essential Duties and Responsibilities include the following. Other duties may be assigned.

      • Provide ECU Staff with a comfortable, functional work environment.
      • Provide Members with safe, convenient, attractive facilities.
      • Respond in a timely manner to branch repair requests
      • Conduct scheduled branch visits
      • Ensure scheduled maintenance tasks are completed
      • Complete a monthly building inspection at assigned branches, evaluating building structure, mechanical equipment, grounds.
      • Responsible for maintenance and appearance of ECU owned vans that are assigned to the Facilities Department. Meadowview Facilities Assistant will be responsible for maintenance and appearance of ECU vans (2) that are available for staff use.
      • Answer/respond to after-hours branch maintenance and alarm calls.
      • Responsible for coordination/oversight of outside Contractors working on Eastman Credit Union property.
      • First line responder for blood borne bio hazard incidents.
      • Maintain positive working relationship across all departments.
      • Work varying schedules to coincide with maintenance tasks and projects that take place after normal business hours and on weekends.
      • Seek out and obtain training on new and existing mechanical equipment used throughout ECU’s facilities.
      • Be available to fill in for other team members in their absence.
      • Maintain up-to-date knowledge of State and Federal permit and inspection requirements for fire, boiler, elevator and back-flow prevention equipment.
      • Know and adhere to Service Excellence plays in the ECU’s "Service Excellence Playbook".
      • Demonstrate team player qualities and actions.
      • Serve as a role model for newer team members.
      • Support ECU’s Mission, Vision, Strategic Intent, Values, Policies, Guidelines and Management’s decisions.

       

      General maintenance:


      Backup for Facilities employees. Familiar with all ECU maintenance systems--HVAC, alarms, electrical, plumbing, sprinklers, etc. and contacts required for maintenance.

      Interior:

      Responsible for all small maintenance jobs--replacing light bulbs, minor repairs to buildings and furnishings, other interior maintenance as required.

      Exterior:

      Landscape maintenance--ensure landscape contractor trims shrubbery; mulches; weeds shrub beds; keeps building and grounds clean and free of cobwebs, trash, etc.; pressure-wash concrete areas as needed; keep sidewalks clear of debris, ice, etc.; other exterior maintenance as required.

      Assist Facilities employees with coordinating repairs and maintenance with contractors, when necessary.

       

      High school diploma or general education degree (GED); one to three months related experience and/or training; equivalent combination of education and experience.

       


      Position Type: Full-Time/Regular

      Location: US, Texas, Longview

      Apply Now
    • Full Time Floating Teller - Gate City & Duffield

      Job ID: 797

      Tracking Code: FTFTGCDR

      Apply Now
      Job Description:

      Eastman Credit Union is now hiring Full Time Tellers for the West Region! (Gate City/Duffield)

      Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 

      Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.


      Scheduling Requirements

      This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
      This is a floating position between various branches. Employees will float within one, regional area based on their home location [i.e. Kingsport, Johnson City, North (Bristol/Blountville/Abingdon/Piney Flats), West (Greeneville/Mt. Carmel, Rogersville/Gate City & Duffield), and Texas].


      Dress Code
      Business Casual - 
      Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.

      Teller Functions
      o Perform teller transactions accurately and efficiently
      o Balance cash drawer
      o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations

      o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
      o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
      o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)


      Eastman Credit Union is an Equal Opportunity Employer.

      High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience. 

       

      Tips for applying: 

      After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.

      If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.
       

      We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.

      Top candidates have a consistent work history in customer service and cash handling in a professional work environment. This is displayed on a professional resume that can be easily reviewed, is without typos, and tells a story of the candidate's career in an efficient but relevant way. 


      Position Type: Full-Time/Regular

      Location: US, Virginia, Gate City

      Apply Now
    • Full Time Floating Teller - Mt. Carmel/Rogersville

      Job ID: 798

      Tracking Code: FTFTAMR1

      Apply Now
      Job Description:

      Eastman Credit Union is now hiring Full Time Tellers for the West Region! (Mt.Carmel/Rogersville)

      Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 

      Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.


      Scheduling Requirements

      This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
      This is a floating position between various branches. Employees will float within one, regional area based on their home location [i.e. Kingsport, Johnson City, North (Bristol/Blountville/Abingdon/Piney Flats), West (Greeneville/Mt. Carmel, Rogersville/Gate City & Duffield), and Texas].


      Dress Code
      Business Casual - 
      Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.

      Teller Functions
      o Perform teller transactions accurately and efficiently
      o Balance cash drawer
      o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations

      o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
      o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
      o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)


      Eastman Credit Union is an Equal Opportunity Employer.

      High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience. 
       

      Tips for applying: 

      After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.

      If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.
       

      We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.

      Top candidates have a consistent work history in customer service and cash handling in a professional work environment. This is displayed on a professional resume that can be easily reviewed, is without typos, and tells a story of the candidate's career in an efficient but relevant way. 


      Position Type: Full-Time/Regular

      Location: US, Tennessee, Mt. Carmel

      Apply Now
    • Account Resolution Assistant

      Job ID: 936

      Tracking Code: ARAQ4

      Apply Now
      Job Description:

      We're Building Careers One Hire at a Time!

      Do you have high volume, fast paced Collections experience? Have you handled large volumes of Collection calls? Do you have critical thinking skills and exercise decisive judgment? Have you been complimented on your professional manner and enthusiasm for customer service?

      If so, we want YOU to serve our members!

      Asset Recovery Assistant – Kingsport Location Only
      Work/Life Balance - 40 hours per week/Periodic Overtime required

      Non-Commission, Competitive Pay
      Benefits Include: Medical, Dental, Vision, 401(k), Paid Vacation, Annual Bonus Plan, Tuition Reimbursement, and more!
      Promotional Opportunities and Career Development

       

      Summary

      Responsible for the control of delinquent loan accounts in order to protect the assets of the Credit Union and minimize losses by performing the following duties:

        

      Essential Duties and Responsibilities

      • Collection of all consumer, commercial, credit card, and real estate loans in compliance with state and federal laws and regulations
      • Monitor and removal of consumer and Visa lines of credit
      • Monitoring and removal of Overdraft Protection Plus for those members who have delinquent credit obligations or at risk to cause loss
      • Review and process skip payments for loans requiring Account Resolution overrides
      • Assist Account Resolution Manager in reviewing, preparing and completing monthly management reports
      • Review and work various daily, weekly and monthly reports related to delinquencies
      • Gather, track and record data involving active loans that potentially exceed 30 days in delinquency. Report monthly productivity for team to Asset Recovery Management
      • Communicate with member(s) and evaluate personal circumstances, historical account data and credit information; design a realistic repayment agreement to resolve delinquency and prevent loss to ECU  
      • Defuse potentially adversarial communications with professional courtesy while maintaining excellent member service
      • Work with members who qualify for SCRA (Soldier’s Civil Relief Act) benefits. Monitor accounts to ensure ECU maintains compliant with regulatory requirements  
      • Maintain versatile knowledge of ECU products, services and processes including Member Business Lending, Card Services, Operations, Consumer and Mortgage Lending
      • Serve as a resource for ECU personnel on issues related to losses, delinquencies, repossessions, seizures, collection accounts, judgments, charge offs, corrections, late fees, skips, bankruptcy matters, foreclosures, limit removals and ODPP removal
      • Work with Asset Recovery Management in developing and maintaining procedures
      • Maintain and utilize working knowledge of various bankruptcy laws and provisions; Contact legal counsel representing members to minimize the Credit Union’s losses and expenses, and to promptly secure surrendered chattel; Collaborate with the Credit Union’s Bankruptcy Coordinator to effectively protect the Credit Union’s interests and minimize losses  
      • Recommending, preparing / authorizing vehicles to be sent for repossession. Submitting repossession orders via web based application. Monitoring loan(s) until default or delinquency is resolved, member redeems vehicle(s) or vehicle is sold at auction. Ensure all statutory and regulatory requirements regarding the repossession have been met
      • Responsible for maintaining spreadsheets and databases housing historical data related to repossessions, charge offs, seizures and delinquencies
      • Assist Asset Recovery Management in reviewing the delinquency report, recommending accounts for charge off and preparing monthly charge off list
      • Perform transactions and file maintenance of charge offs
      • Recognize when Financial Counseling, mitigation or extensions are appropriate for the member and solicit the member for the respective service
      • Recommend legal action, repossession and foreclosure with appropriate justification after all other available avenues to collect have been exhausted or where circumstances dictate it prudent to do so
      • Audit loan payment histories in response to member disputes and make due date corrections and late fee refunds or credit bureau corrections as needed
      • Act as a representative on behalf of the Credit Union on an ongoing basis with legal firms, credit bureau agencies, government agencies, repossession agencies, auction companies, and software companies
      • Facilitate loan payments for delinquent loans and all payments to charged off loans
      • Assist Loss Management staff with preparing documentation for accounts referred for legal action or third party collection agency
      • Prepare for testimony and assist legal counsel in federal and/or state court litigation and seizure hearings
      • Prepare and represent the Credit Union at seizure hearings involving seized chattel with liens
      • Document and update in detail all pertinent information related to collection activity performed in the Temenos Elements collection software
      • Effectively utilize all available resources (the Internet, credit bureau report, loan application, etc.) to locate and confirm residence and employment of members
      • Processing and posting TEL payments for loans
      • Resolve issues compromising the Credit Union’s security as the result of potential storage, towing, garage, and/or mechanical liens; Ensure vendor charges do not exceed amounts allowable by statutes, protecting members and the Credit Union’s interests
      • Reverse ACH, DI WEB and TEL payments returned due to NSF, closed accounts, etc.
      • Provide recommendations to members for budget counseling, consolidations, loan extensions, payment methods and other items relating to member’s financial needs



      • Computer Skills: Knowledge of CCM, Fiserv, Elements, Accurint, Nautilus, Experian Database software; eTime Payroll systems; Excel, Access Spreadsheet software and Word Processing software, Outlook, Velocity, CUBUS, Misc. credit bureau software, AutoIMS, and other web based miscellaneous software
      • Knowledge of Credit Card Module and how to utilize system to obtain reports, review delinquencies, remove limits, and charge off

       One year certificate from college or technical school, or six to twelve months related experience and/or training, or equivalent combination of education and experience.

       


      Position Type: Full-Time/Regular

      Location: US, Tennessee, Kingsport

      Apply Now
    • Lending Center Coordinator - Texas

      Job ID: 926

      Tracking Code: LCCT1

      Apply Now
      Job Description:

      Summary Lending Center Specialist will have a thorough understanding of all Credit Union consumer loan processes, products and services – including an in-depth knowledge of Velocity, DocuSign, DealerTrack, Payment Guardian, GAP, Mitel, etc. The primary roles of the position are to coach/support the lending center team by developing/conducing skills-based training of Lending Center job requirements.   An in-depth knowledge of all duties within the Lending Center must be maintained. In addition, he/she will develop\conduct quality control assessments in conjunction with Lending Center Management. Confidently support the Lending Center Team.

      Essential Duties and Responsibilities include the following roles. Other duties may be assigned.

      • Maintain thorough knowledge of ECU consumer loans and various member service products
      • Maintain knowledge of regulations regarding Consumer Loan processes, visa processes and various member service processes  
      • Assist with creating and maintaining a quality assessment program for the lending center
      • Assess co-workers and provide results to management team
      • Maintain in-depth knowledge of Velocity, DocuSign, DealerTrack, OSI, Quest, Mitel, Contact Center, Instant Open, Outlook, Nautilus, Instant Messaging, Eltropy, WireExchange, CuneXus,etc.
      • Maintain knowledge of red flag indicators to determine fraud
      • Create quality loan applications by thoroughly and confidently conducting loan interviews with applicants which includes discussing information disclosed on credit reports
      • Make quick decisions in adherence to procedure and using judgment
      • Exhibit strong multi-tasking, time management and organizational skills
      • Exhibit strong computer, written and verbal skills
      • Ability to coach/train staff to identify\deliver cross sell opportunities and refer members to other ECU departments as opportunities are identifie
      • Be self-motivated and work independently while managing a heavy and urgent workload
      • Communicate well with team members and management team
      • Ability to coach/train excellent phone skills
      • Ability to coach/train skills in conducting a quality loan interview and follow-up communication throughout entire loan process
      • Be flexible – fulfill any of the above roles as business needs demand
      • Maintain thorough knowledge of use of wire transfers in Consumer loan process
      • Adheres to and exhibits Service Excellence Expectations and ability to coach these skills in others
      • Provide motivation and constructive criticism in a very positive and uplifting manner

       Other Skills and Abilities

      • Ability to adapt to new lending methods.
      • Ability to react quickly to guideline and process changes
      • Specific knowledge of ECU Consumer Lending product lines
      • Capable of exercising good judgment.
      • Be confident in dealing with upset members or co-workers
      • Self-motivated and multi-tasking to successfully manage a large volume of work
      • Communicate effectively with co-workers
      • Be a positive and encouraging resource to the LC team.            

      Other qualifications

      • Teamwork – Balances team and individual responsibilities; contributes to building a positive team spirit.
      • Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles.
      • Planning/organizing- Prioritizes and plans work activities; uses time efficiently
      • Professionalism – Approaches others in a tactful manner; Reacts well under pressure; treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; follow through with commitments.
      • Quality – completes work in a timely manner
      • Quantity – completes a high volume of work without error.
      • Adaptability – Able to deal with frequent changes, delays, or unexpected events.
      • Attendance/punctuality – Is consistently at work on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
      • Dependability – Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
      • Minimize personal interruptions during work hours.  

       

       

      High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.


      Position Type: Full-Time/Regular

      Location: US, Tennessee, Kingsport

      Apply Now
    • Full Time Floating Teller - Kingsport Region

      Job ID: 920

      Tracking Code: FTKPT

      Apply Now
      Job Description:

      Eastman Credit Union is now hiring Full Time Tellers for our Kingsport Region!

      Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 

      Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.


      Scheduling Requirements

      This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
      This is a floating position between various branches. Employees will float within one, regional area based on their home address [i.e. Kingsport, Johnson City, North (Bristol/Blountville/Abingdon), and West (Greeneville/Mt. Carmel, Allandale, Rogersville/Gate City & Duffield/Texas)].


      Dress Code
      Business Casual -
      Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.

      Teller Functions
      o Perform teller transactions accurately and efficiently
      o Balance cash drawer
      o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations

      o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
      o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
      o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)


      Eastman Credit Union is an Equal Opportunity Employer.

      High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
       

      Tips for applying:

      After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.

      If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.

      We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.

      Top candidates have a consistent work history in customer service and cash handling in a professional work environment. This is displayed on a professional resume that can be easily reviewed, is without typos, and tells a story of the candidate's career in an efficient but relevant way. 


      Position Type: Full-Time/Regular

      Location: US, Tennessee, Kingsport

      Apply Now
    • Accountant

      Job ID: 919

      Tracking Code: AC1

      Apply Now
      Job Description:

      Eastman Credit Union, Tennessee’s largest credit union headquartered in Kingsport, has an opening for an Accountant that is highly motivated, professional, and detail oriented. 

      Summary: The Accountant position comprises a variety of responsibilities to support ECU Financial Services including:

      • Providing direction, coordination, and control of the accounting systems to maintain records that properly reflect the financial position of ECU in accordance with GAAP and ECU Policy.
      • Providing high level of accuracy of financial reporting.
      • Providing consultation on various accounting and technology issues
      • Providing quick and accurate service to other ECU employees and collaboration among other team members.

      Position Responsibilities (may include any combination of the below tasks):

      • Compile, review, analyze, and record financial information to the general ledger. Assist with monthly closings, financial statement preparation, and other accounting schedules and reports.
      • Provide accounting related support for ECU’s CUSO activities by preparing periodic journal entries and financial reporting and other accounting support services as needed.
      • Maintain chart of accounts.
      • Prepare regulatory reports as needed.
      • Assist with the preparation of audit schedules, financial statements and statistical data related to the annual audit.
      • Assist with the ECU budget process and serve as steward for budget variance analysis process.
      • Maintain accounting related procedures, policies, and guidelines.
      • Assist with various ad hoc projects.
      • Prepare and maintain internal and external reporting of financial records and analyses.

      Skills:

      • Strong analytical and technical skills
      • Strong interpersonal and leadership skills
      • Well-organized and attentive to detail
      • Able to organize, coordinate, direct and execute work and projects in a timely and accurate manner
      • Working knowledge of Microsoft Excel particularly with pivots, VLOOKUPS, and Power Query

      Education and Experience:

      • Bachelor’s degree in accounting
      • Strong understanding of GAAP required. Licensed CPA preferred
      • 2-5 years accounting experience
      • Knowledge of accounting concepts, practices, procedures, and financial reports

      Position Type: Full-Time/Regular

      Location: US, Tennessee, Kingsport

      Apply Now
    • Lending Center Coordinator

      Job ID: 908

      Tracking Code: LCC1

      Apply Now
      Job Description:

      Summary Lending Center Specialist will have a thorough understanding of all Credit Union consumer loan processes, products and services – including an in-depth knowledge of Velocity, DocuSign, DealerTrack, Payment Guardian, GAP, Mitel, etc. The primary roles of the position are to coach/support the lending center team by developing/conducing skills-based training of Lending Center job requirements.   An in-depth knowledge of all duties within the Lending Center must be maintained. In addition, he/she will develop\conduct quality control assessments in conjunction with Lending Center Management. Confidently support the Lending Center Team.

      Essential Duties and Responsibilities include the following roles. Other duties may be assigned.

      • Maintain thorough knowledge of ECU consumer loans and various member service products
      • Maintain knowledge of regulations regarding Consumer Loan processes, visa processes and various member service processes  
      • Assist with creating and maintaining a quality assessment program for the lending center
      • Assess co-workers and provide results to management team
      • Maintain in-depth knowledge of Velocity, DocuSign, DealerTrack, OSI, Quest, Mitel, Contact Center, Instant Open, Outlook, Nautilus, Instant Messaging, Eltropy, WireExchange, CuneXus,etc.
      • Maintain knowledge of red flag indicators to determine fraud
      • Create quality loan applications by thoroughly and confidently conducting loan interviews with applicants which includes discussing information disclosed on credit reports
      • Make quick decisions in adherence to procedure and using judgment
      • Exhibit strong multi-tasking, time management and organizational skills
      • Exhibit strong computer, written and verbal skills
      • Ability to coach/train staff to identify\deliver cross sell opportunities and refer members to other ECU departments as opportunities are identifie
      • Be self-motivated and work independently while managing a heavy and urgent workload
      • Communicate well with team members and management team
      • Ability to coach/train excellent phone skills
      • Ability to coach/train skills in conducting a quality loan interview and follow-up communication throughout entire loan process
      • Be flexible – fulfill any of the above roles as business needs demand
      • Maintain thorough knowledge of use of wire transfers in Consumer loan process
      • Adheres to and exhibits Service Excellence Expectations and ability to coach these skills in others
      • Provide motivation and constructive criticism in a very positive and uplifting manner

       Other Skills and Abilities

      • Ability to adapt to new lending methods.
      • Ability to react quickly to guideline and process changes
      • Specific knowledge of ECU Consumer Lending product lines
      • Capable of exercising good judgment.
      • Be confident in dealing with upset members or co-workers
      • Self-motivated and multi-tasking to successfully manage a large volume of work
      • Communicate effectively with co-workers
      • Be a positive and encouraging resource to the LC team.            

      Other qualifications

      • Teamwork – Balances team and individual responsibilities; contributes to building a positive team spirit.
      • Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles.
      • Planning/organizing- Prioritizes and plans work activities; uses time efficiently
      • Professionalism – Approaches others in a tactful manner; Reacts well under pressure; treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; follow through with commitments.
      • Quality – completes work in a timely manner
      • Quantity – completes a high volume of work without error.
      • Adaptability – Able to deal with frequent changes, delays, or unexpected events.
      • Attendance/punctuality – Is consistently at work on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
      • Dependability – Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
      • Minimize personal interruptions during work hours.  

       

       

      High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.


      Position Type: Full-Time/Regular

      Location: US, Tennessee, Kingsport

      Apply Now
    • Full Time Floating Teller - Greeneville

      Job ID: 904

      Tracking Code: 904-565

      Apply Now
      Job Description:

      Eastman Credit Union is now hiring Full Time Tellers in Greeneville!

      Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 

      Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.


      Scheduling Requirements

      This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
      This is a floating position between various branches. Employees will float within one, regional area based on their home location [i.e. Kingsport, Johnson City, North (Bristol/Blountville/Abingdon), and West (Greeneville/Mt. Carmel, Allandale, Rogersville/Gate City & Duffield/Texas)].


      Dress Code
      Business Casual -
      Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.

      Teller Functions
      o Perform teller transactions accurately and efficiently
      o Balance cash drawer
      o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations

      o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
      o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
      o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)


      Eastman Credit Union is an Equal Opportunity Employer.

      High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
       

      Tips for applying:

      After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.

      If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.

      We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.


      Position Type: Full-Time/Regular

      Location: US, Tennessee, Greeneville

      Apply Now
    • Full Time Teller - Longview, TX

      Job ID: 785

      Tracking Code: TXTLLR2022

      Apply Now
      Job Description:

      Eastman Credit Union is now hiring Full Time Tellers for all regions!

      Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 

      Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.


      Scheduling Requirements

      This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
      This is a floating position between various branches. Employees will float within one, regional area based on their home location [i.e. Tennessee - Kingsport, Johnson City, North (Bristol/Blountville/Abingdon/Piney Flats), and West (Greeneville/Mt. Carmel, Allandale, Rogersville/Gate City & Duffield) and Texas)].


      Dress Code
      Business Casual -
      Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.

      Teller Functions
      o Perform teller transactions accurately and efficiently
      o Balance cash drawer
      o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations

      o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
      o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
      o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)


      Eastman Credit Union is an Equal Opportunity Employer.

      High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
       

      Tips for applying:

      After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.

      If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.

      We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.


      Position Type: Full-Time/Regular

      Location: US, Texas, Longview

      Apply Now

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