Current Job Openings

Current Openings

• Account Resolution Assistant

  Job ID: 1053

  Tracking Code: ARA1

  Apply Now

  Job Description:

  We're Building Careers One Hire at a Time!
  
  

  Do you have high volume, fast paced Collections experience? Have you handled large volumes of Collection calls? Do you have critical thinking skills and exercise decisive judgment? Have you been complimented on your professional manner and enthusiasm for customer service?
  
  

  If so, we want YOU to serve our members!
  
  

  Asset Recovery Assistant – Kingsport Location Only
  Work/Life Balance - 40 hours per week/Periodic Overtime required
  Non-Commission, Competitive Pay
  Benefits Include: Medical, Dental, Vision, 401(k), Paid Vacation, Annual Bonus Plan, Tuition Reimbursement, and more!
  Promotional Opportunities and Career Development

   

  Summary

  Responsible for the control of delinquent loan accounts in order to protect the assets of the Credit Union and minimize losses by performing the following duties:

    

  Essential Duties and Responsibilities

  • Collection of all consumer, commercial, credit card, and real estate loans in compliance with state and federal laws and regulations
  • Monitor and removal of consumer and Visa lines of credit
  • Monitoring and removal of Overdraft Protection Plus for those members who have delinquent credit obligations or at risk to cause loss
  • Review and process skip payments for loans requiring Account Resolution overrides
  • Assist Account Resolution Manager in reviewing, preparing and completing monthly management reports
  • Review and work various daily, weekly and monthly reports related to delinquencies
  • Gather, track and record data involving active loans that potentially exceed 30 days in delinquency. Report monthly productivity for team to Asset Recovery Management
  • Communicate with member(s) and evaluate personal circumstances, historical account data and credit information; design a realistic repayment agreement to resolve delinquency and prevent loss to ECU  
  • Defuse potentially adversarial communications with professional courtesy while maintaining excellent member service
  • Work with members who qualify for SCRA (Soldier’s Civil Relief Act) benefits. Monitor accounts to ensure ECU maintains compliant with regulatory requirements  
  • Maintain versatile knowledge of ECU products, services and processes including Member Business Lending, Card Services, Operations, Consumer and Mortgage Lending
  • Serve as a resource for ECU personnel on issues related to losses, delinquencies, repossessions, seizures, collection accounts, judgments, charge offs, corrections, late fees, skips, bankruptcy matters, foreclosures, limit removals and ODPP removal
  • Work with Asset Recovery Management in developing and maintaining procedures
  • Maintain and utilize working knowledge of various bankruptcy laws and provisions; Contact legal counsel representing members to minimize the Credit Union’s losses and expenses, and to promptly secure surrendered chattel; Collaborate with the Credit Union’s Bankruptcy Coordinator to effectively protect the Credit Union’s interests and minimize losses  
  • Recommending, preparing / authorizing vehicles to be sent for repossession. Submitting repossession orders via web based application. Monitoring loan(s) until default or delinquency is resolved, member redeems vehicle(s) or vehicle is sold at auction. Ensure all statutory and regulatory requirements regarding the repossession have been met
  • Responsible for maintaining spreadsheets and databases housing historical data related to repossessions, charge offs, seizures and delinquencies
  • Assist Asset Recovery Management in reviewing the delinquency report, recommending accounts for charge off and preparing monthly charge off list
  • Perform transactions and file maintenance of charge offs
  • Recognize when Financial Counseling, mitigation or extensions are appropriate for the member and solicit the member for the respective service
  • Recommend legal action, repossession and foreclosure with appropriate justification after all other available avenues to collect have been exhausted or where circumstances dictate it prudent to do so
  • Audit loan payment histories in response to member disputes and make due date corrections and late fee refunds or credit bureau corrections as needed
  • Act as a representative on behalf of the Credit Union on an ongoing basis with legal firms, credit bureau agencies, government agencies, repossession agencies, auction companies, and software companies
  • Facilitate loan payments for delinquent loans and all payments to charged off loans
  • Assist Loss Management staff with preparing documentation for accounts referred for legal action or third party collection agency
  • Prepare for testimony and assist legal counsel in federal and/or state court litigation and seizure hearings
  • Prepare and represent the Credit Union at seizure hearings involving seized chattel with liens
  • Document and update in detail all pertinent information related to collection activity performed in the Temenos Elements collection software
  • Effectively utilize all available resources (the Internet, credit bureau report, loan application, etc.) to locate and confirm residence and employment of members
  • Processing and posting TEL payments for loans
  • Resolve issues compromising the Credit Union’s security as the result of potential storage, towing, garage, and/or mechanical liens; Ensure vendor charges do not exceed amounts allowable by statutes, protecting members and the Credit Union’s interests
  • Reverse ACH, DI WEB and TEL payments returned due to NSF, closed accounts, etc.
  • Provide recommendations to members for budget counseling, consolidations, loan extensions, payment methods and other items relating to member’s financial needs

  
  
  

  • Computer Skills: Knowledge of CCM, Fiserv, Elements, Accurint, Nautilus, Experian Database software; eTime Payroll systems; Excel, Access Spreadsheet software and Word Processing software, Outlook, Velocity, CUBUS, Misc. credit bureau software, AutoIMS, and other web based miscellaneous software
  • Knowledge of Credit Card Module and how to utilize system to obtain reports, review delinquencies, remove limits, and charge off

   One year certificate from college or technical school, or six to twelve months related experience and/or training, or equivalent combination of education and experience.

   

  
  

  Position Type: Full-Time/Regular

  Location: US, Tennessee, Kingsport

  Apply Now
• Mortgage Business Development Associate

  Job ID: 1050

  Tracking Code: MBDA1

  Apply Now

  Job Description:

   

  Eastman Credit Union is seeking a Mortgage Business Development Associate for our Tri-Cities market. The Mortgage Business Development Associate supports the mortgage business development relationship manager in efforts to identify, develop, and maintain a quality network of business relationships that serves as a referral source for new mortgage lending opportunities, including 1-4 family investment properties and encourages members to use ECU as their primary financial institution.

   

  Other essential duties and responsibilities include:

  • Follow up and follow through with referrals generated by mortgage business development relationship manager (MBDRM)
  • Assist MBDRM with application and submission of mortgage files
  • Assist MBDRM with business development activities such as seminars, sales meetings, and professional organization meetings
  • Continuous training and knowledge surrounding ECU’s specialty products such as:
  • Develop and maintain corporate ECU Relocation Rewards relationship
  • Educate and continually develop ECU’s Choice Professional Program, ECU’s construction loan products and government loans
  • Responsible for ensuring extraordinary experience for members and business partners through excellent communication, responsiveness, follow-up and follow-through
  • General knowledge of ECU’s non-mortgage products (consumer loans, deposits, ECU asset management, business lending, etc.)
  • Interview prospective borrowers, determine borrowers’ financial goals, and present appropriate ECU product options
  • Discuss loan pricing and lock options
  • Gather application data
  • Assist Relationship Manager and processor with additional application tasks as needed
  • Originate mortgage loans
  • Ensure all parties are kept apprised of loan status
  • Work with Manager - Mortgage Business Development to resolve loan closing roadblocks
  • Manage loan pipeline to insure timely loan processing and closing
  • Coordinate with regional team members to assess workload needs
  • Assist team members in other regions as needed
  • Plan, organize and participate in ECU home buying, home selling and construction seminars
  • Utilize ECU issued cell phone to provide excellent service to ECU members, non-members, realtors and other individuals.
  • Security and Safety
  • Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
  • Maintain strict confidentiality toward ECU corporate information and assets
  • Be aware of surroundings at events and ensure self-safety
  • Maintain working knowledge of mortgage regulatory compliance. Including but not limited to:
  • Regulation Z –
  • High - Cost Mortgages
  • Higher Priced Mortgages
  • Periodic Statement Requirements
  • Adjustable-rate Disclosures and Requirements
  • Ability to Repay o Right of Rescission
  • Home Mortgage Disclosure Act (HMDA)
  • Regulation X
  • Timely Escrow Payments and Treatment of Escrow Balances o Error Resolution Procedures
  • Requests for Information
  • Force Placed Insurance
  • Homeownership Counseling
  • Regulation B – Equal Credit Opportunity Act
  • Adverse Action
  • Appraisal Delivery
  • Qualified Mortgages
  • TILA RESPA
  • Fair Credit Reporting Act/FACTA
  • Equal Credit Opportunity Act
  • Right to Financial Privacy Act
  • Flood Insurance Notification
  • Other duties as assigned

  Bachelor's degree (B. A.) from four-year college or university; or one year related experience and/or training; or equivalent combination of education and experience. Demonstrated success in business development and meeting production goals. Demonstrated ability to establish network of referral business.

  
  

  Position Type: Full-Time/Regular

  Location: US, Tennessee, Kingsport

  Apply Now
• Full Time Floating Teller - Longview, TX

  Job ID: 1049

  Tracking Code: FTFTTX

  Apply Now

  Job Description:

  Eastman Credit Union is now hiring Full Time Tellers for our Texas Region!
  
  Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 
  
  

  Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.
  

  
  Scheduling Requirements
  This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
  This is a floating position between various branches. Employees will float between these four locations: North Longview Branch, South Longview Branch, Pinetree Branch, and Hallsville Branch.

  
  Dress Code
  Business Casual - Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.
  
  

  Teller Functions
  o Perform teller transactions accurately and efficiently
  o Balance cash drawer
  o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations
  o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
  o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
  o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)
  
  Eastman Credit Union is an Equal Opportunity Employer.
  
  

  High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
   

  Tips for applying:

  After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.
  
  If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.
  
  

  We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.
  
  Top candidates have a consistent work history in customer service and cash handling in a professional work environment. This is displayed on a professional resume that can be easily reviewed, is without typos, and tells a story of the candidate's career in an efficient but relevant way. 
  
  

  
  

  Position Type: Full-Time/Regular

  Location: US, Texas, Longview

  Apply Now
• Full Time Floating Teller - Bristol/Blountville/Abingdon

  Job ID: 1045

  Tracking Code: FFBBA1

  Apply Now

  Job Description:

  Eastman Credit Union is now hiring Full Time Tellers for Bristol/Blountville/Abingdon Branches.
  
  Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 
  
  

  Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.
  

  
  Scheduling Requirements
  This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
  This is a floating position between various branches. Employees will float within one, regional area based on their home address [i.e. Kingsport, Johnson City, North (Bristol/Blountville/Abingdon/Piney Flats), West (Greeneville/Mt. Carmel, Rogersville/Gate City & Duffield), and Texas].

  
  Dress Code
  Business Casual - Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.
  
  

  Teller Functions
  o Perform teller transactions accurately and efficiently
  o Balance cash drawer
  o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations
  o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
  o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
  o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)
  
  Eastman Credit Union is an Equal Opportunity Employer.
  
  

  High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
   

  Tips for applying:

  After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.
  
  If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.
  
  

  We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.
  
  Top candidates have a consistent work history in customer service and cash handling in a professional work environment. This is displayed on a professional resume that can be easily reviewed, is without typos, and tells a story of the candidate's career in an efficient but relevant way. 
  
  

  
  

  Position Type: Full-Time/Regular

  Location: US, Tennessee, Bristol

  Apply Now
• Enterprise Project Manager

  Job ID: 1041

  Tracking Code: EPM1

  Apply Now

  Job Description:

  Eastman Credit Union is seeking an Enterprise Project Manager to support execution of ECU’s strategic initiatives.  The Enterprise Project Manager will lead the execution of enterprise projects, oversee management of enterprise project portfolios, and promote effective project management practices across the organization to ensure successful delivery of business value.

   

  POSITION RESPONSIBILITIES

  • Serve as Enterprise Project Manager and lead execution of strategic projects to ensure successful delivery of business value. 
  • Collaborate with business units and Executive Team to manage strategic project portfolios and ensure proper alignment between project work and the strategic goals of the organization.
  • Develop and manage project management methodologies and tools to be used across the organization in management of project work.
  • Mentor and train departmental project managers on proper use of project management methodologies and tools. 
  • Provide ongoing communications with stakeholders to keep them aware of enterprise projects.
  • Stay abreast of industry technology news and trends.
  • Perform special assignments and serve on teams as needed.

  REQUIRED SKILLS

  • Solid understanding of financial services industry.
  • Proven ability to complete projects according to outlined scope, budget, and timeline.
  • Strong familiarity with project management methodologies, best practices, and tools.
  • Quick learner with ability to understand complex system interdependencies.
  • Eagerness to continuously learn and improve professional skills.
  • Excellent written and verbal communication skills with the ability to effectively interact with all levels of the organization and motivate teams.
  • Ability to effectively prioritize demands from multiple projects.
  • Excellent attention to detail, time-management and analytical skills.

  REQUIRED EXPERIENCE

  • Bachelor's degree in business, computer science, or related field.
  • 5+ years of project management, business, technology, or related experience.

  
  

  Position Type: Full-Time/Regular

  Location: US, Tennessee, Kingsport

  Apply Now
• Access Management Specialist, Physical Security

  Job ID: 1036

  Tracking Code: AMS1

  Apply Now

  Job Description:

  Eastman Credit Union is seeking an Access Management Specialist. An Access Management Specialist is responsible for ensuring the confidentiality, integrity, and availability of our organization's digital and physical assets through effective IAM practices and robust physical security measures. You will play a critical role in safeguarding sensitive information, mitigating risks, and maintaining compliance with relevant regulations.
  
  

  Responsibilities include the following:
  
  

  Identity and Access Management:
  
  

  • User Lifecycle Management: Responsible for daily operational activities related to Access Management including account provisioning/de-provisioning, security group maintenance, account access monitoring and enforcement, and other account lifecycle maintenance activities.
  • Access Control: Supports the management of identities and related access controls such as privileged account management, single sign-on, multi-factor authentication, biometrics, etc. Authentication and Authorization: Implement and maintain authentication mechanisms (e.g., multi-factor authentication) and authorization protocols to prevent unauthorized access.
  • IAM Policy Design: Assist in the development of and maintain IAM procedures, ensuring they align with industry best practices and organizational security requirements.
  • Risk Assessment: Conduct regular access reviews and audits to identify and address access anomalies, unauthorized permissions, and potential security risks.
  • Collaboration: Work closely with cross-functional teams, including IT, HR, and Compliance, to ensure IAM processes integrate seamlessly with the ECU’s workflows.
    
    

  Physical Security:
  
  

  • Facility Security: Collaborate with facility management to design, implement, and maintain physical security measures such as access control systems, surveillance cameras, and intrusion detection systems. Perform on-site branch security audits, report findings, and correct any deficiencies.
  • Visitor Management: Develop and oversee visitor access procedures, including sign-in processes, identification verification, and visitor badge management.
  • Security Policies: Establish and enforce physical security policies, procedures, and guidelines to ensure a safe and secure work environment for employees and visitors.
  • Incident Response: Develop and execute incident response plans for physical security breaches, coordinating with relevant stakeholders including law enforcement and government agencies to minimize the impact of security incidents. Staff will be on call to respond to alarm calls for ECU locations after-hours.
  • Security Awareness: Conduct training and awareness programs for employees to educate them about physical security best practices and emergency response procedures.
  • Vendor Management: Manage relationships with physical security vendors, including selection, procurement, and ongoing performance evaluation.
    
    

  Qualifications:
  
  

  • Strong understanding of general physical security and/or access management principles, including role-based security concepts, access control methods, surveillance, alarm systems, and system audit and control processes.
  • Excellent communication skills to collaborate with diverse teams and present concepts effectively.
  • Problem-solving skills to address complex IAM and physical security challenges.
  • Familiarity with security frameworks and regulations.
  • Familiarity with financial services industry a plus.
  • Support ECU’s mission, vision, strategic intent, values, policies, guidelines, and management decisions.

  Preferred Experience includes:
  
  

  • 3+ years Information Technology, Information Security, Physical Security, or Risk Management
  • Associate degree in information technology, information security, physical security or relevant business-related field a plus

  
  

  Position Type: Full-Time/Regular

  Location: US, Tennessee, Kingsport

  Apply Now
• Commercial Lender - Texas Region

  Job ID: 1030

  Tracking Code: CLTX

  Apply Now

  Job Description:

  We're Building Careers One Hire at a Time!
  
  Do you have several years of commercial lending experience with experience in analyzing credit risk? Do you enjoy working with business owners? Have you been complimented on your professional manner and enthusiasm for customer service? If so, we want YOU to serve our members!
  
  If so, we want YOU to serve our members!

  Work/Life Balance - 40 hours per week/Minimal overtime year round 
  Non-Commission, Competitive Pay
  Benefits Include: Medical, Dental, Vision, 401(k), Paid Vacation, Annual Bonus Plan, Tuition Reimbursement, and more!
  Promotional Opportunities and Career Development
   
  
  Commercial Lending Representative Functions:

  Promote credit union services to present and potential business/commercial members. Advise and assist business members to develop commercial and investment financial strategies. Assist in the growth of deposits and a quality member business loan (MBL) portfolio by ensuring excellent service for existing members and actively soliciting new business. Maintain accurate risk ratings, up to date financial reporting and conduct credit reviews on assigned MBL portfolio.

   

  Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Promote ECU services to existing and potential business members.  
  • Develop ECU’s business loan portfolio. Solicit new business.  
  • Consult present and potential members on ECU business loans and deposit services.  
  • Determine appropriate product, rate, fee, and loan structure needs.  
  • Systematically gather, evaluate and interpret data. Spread financial statements as needed. Project cash flows and interpret financial information from present and potential business.  
  • Prepare and present loan Credit Memorandums. This would include making written and oral reports to loan committee(s) as required.  
  • Formulate and articulate loan recommendations. Must be able to interpret ambiguous and complex data using independent judgment and discretion.  
  • Ensure sound analysis and adherence to prudent lending practices, procedures, guidelines, policies, regulations, and laws.  
  • Grade loan requests appropriately in accordance with guidelines.  
  • Issue commitment letters in conformity with loan approval conditions and ECU lending standards.  
  • Oversee the loan process from application through closing. Interact with service providers to facilitate loan process.  
  • Responsible for ongoing serving and credit administration functions related to assigned loan portfolio.  
  • Maintain, monitor, and manage all assigned loans and take action on any delinquencies.  
  • Request continued documents such as financial statements from the business member in a timely manner.  
  • Consistently review portfolio to assure all loans are graded appropriately at all times to mitigate risk.  
  • Conduct timely annual credit reviews on assigned portfolio.  
  • Monitor delinquencies and charge-offs to understand and eliminate controllable contributing factors.  
  • Keep abreast of changes/trends in the industry as well as the national and local economy.  
  • Interact with employees and members to ensure service excellence.  
  • Make regular calls to businesses and business contacts to establish relationships and to increase awareness of services provided by ECU.  
  • Develop standards for operating efficiencies, identify and correct any internal control deficiencies.  
  • Assist in business services training for staff.  
  • Coordinate and assist with projects as requested.  
  • Maintain up-to-date knowledge of relevant regulations (including BSA, Reg CC, Reg X, Reg Z, and OFAC)  
  • Present and track required reports as directed by the Manager.  
  • Perform other duties or projects as directed by Manager.  

   

   Bachelor's degree (B. A.) and five years related experience preferred

  
  

  Position Type: Full-Time/Regular

  Location: US, Texas, Longview

  Apply Now
• Contact Center Specialist - Longview, TX

  Job ID: 1025

  Tracking Code: 1025-565

  Apply Now

  Job Description:

  Eastman Credit Union is seeking a Contact Center Specialist in our Kingsport, Tennessee locations. This position delivers service excellence to members who elect to interact with ECU via phone. The Contact Center Specialist develops and maintains skills to assist members with a wide variety of financial needs, resulting in first contact resolution. A hybrid work schedule is available after the training period. We offer work/life balance with periodic overtime.
  
  

  Essential Duties and Responsibilities  
  
  

  • Assist with a broad range of questions and issues with a high degree of accuracy, efficiency, courtesy, confidentiality, and professionalism – resulting in an organizational culture that provides value-added services that meet and exceed the expectations of our members
  • Adhere to and maintain all expectations laid out within the Member Contact Center Phone Group Job Expectation Worksheet
  • Provide ECU members with product and service information to meet their needs & promote usage of other ECU services as appropriate
  • Adhere to all ECU policies and guidelines
  • Maintain thorough knowledge of ECU products and services, as well as related guidelines and procedures
  • Serve as a role model for co-workers – professionalism, attitude, reliability, etc.
  • Make quick decisions in adherence to procedures while using good judgement
  • Proficiency in systems related to providing service (i.e., Fiserv DNA, Instant Open, CCM, Clean Entry, Dealer Track, DocuSign, Eltropy, NCR, Visa DPS, Harland, IS Research, Nautilus, Mitel Connect, Mitel Contact Center, CUBUS, Velocity, Vertifi, NADA, WireXchange)
    
    

  Additional Responsibilities (that may be assigned) 
  
  

  • Participate in Member Service, Consumer Lending, and Card Service Focus Teams and Head Teller Forums
  • Actively serves as a mentor to new hires and co-workers within the Member Contact Center
  • Loan Originator:
  • Create quality loan applications for members ready to apply for Consumer Loan products
  • Maintain knowledge of regulations regarding Consumer Loan processes, Visa processes, and various Member Service processes
  • Coordinate with Lending Center staff, branch staff, and other departments to refer or capture additional loan opportunities which may benefit members and ensure members are taken care of in a quick manner
  • Adhere to ECU Lending Policies and Guidelines
    
    

  Training programs
  
  

  • NEO, Teller Training, Teller Review, MCC Beginners, MCC Refresher, and Specialty Teller
  • When assigned: Member Service Training and Consumer Lending Training
    
    

  Service Excellence
  
  

   

  • Know and adhere to all Service Excellence Expectations and Service Excellence Plus
  • Know and adhere to Mystery Shop Expectations
  • Use member’s name twice in each call
  • Assist in creating and maintaining a “Member First” culture
  • Strive for first contact resolution
    
    

  Asset Quality
  
  

  • Accurately answer loan questions
  • Recognize and refer loan possibilities to the appropriate group such as: Lending Center, Outbound, MCC Point Group, Mortgage.
    
    

  Security and Safety
  
  

  • Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
  • Maintain strict confidentiality toward ECU corporate information and assets
  • Be aware of “all clear” signal, various alarms/security measures
  • Be aware of possible fraud attempts.
  • Take action to provide/maintain a safe working environment – Report all potentially unsafe acts/conditions to appropriate staff
    
    

  Compliance
  
  

  • Maintain up-to-date knowledge of relevant regulations (including BSA, Reg CC, Reg E, Reg Z and OFAC)
    
    

  Teamwork and Contribution
  
  

  • Identify and support self-improvement opportunities
  • Demonstrate team player qualities
  • Volunteer to assist other staff whenever possible
  • Assist others within ECU
  • Support ECU’s Mission, Vision, Strategic Intent, Values, Policies, Guidelines and Management decisions
    
    

  Attendance and Punctuality  
  
  

  • Demonstrate exceptional attendance and punctuality practices
  • Arrive at work and return from lunch /meeting promptly – be at workstation and ready to work at scheduled time
  • Be flexible when needed during scheduled off time
  • Review time daily

   

  High school diploma or general education degree (GED); one to three months related experience and/or training; equivalent combination of education and experience.

  
  

  Position Type: Full-Time/Regular

  Location: US, Tennessee, Kingsport

  Apply Now
• Full Time Teller - Greeneville

  Job ID: 1011

  Tracking Code: 1011-565

  Apply Now

  Job Description:

  Eastman Credit Union is now hiring Full Time Tellers in Greeneville!
  
  Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 
  
  

  Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.
  

  
  Scheduling Requirements
  This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
  This is a floating position between various branches. Employees will float within one, regional area based on their home location [i.e. Kingsport, Johnson City, North (Bristol/Blountville/Abingdon), and West (Greeneville/Mt. Carmel, Allandale, Rogersville/Gate City & Duffield/Texas)].

  
  Dress Code
  Business Casual - Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.
  
  

  Teller Functions
  o Perform teller transactions accurately and efficiently
  o Balance cash drawer
  o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations
  o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
  o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
  o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)
  
  Eastman Credit Union is an Equal Opportunity Employer.
  
  

  High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
   

  Tips for applying:

  After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.
  
  If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.

  We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.

  
  

  Position Type: Full-Time/Regular

  Location: US, Tennessee, Greeneville

  Apply Now
• Full Time Teller - Kingsport Region

  Job ID: 1007

  Tracking Code: FTTKR1

  Apply Now

  Job Description:

  Eastman Credit Union is now hiring Full Time Tellers for all regions!
  
  Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 
  
  

  Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.
  

  
  Scheduling Requirements
  This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
  This is a floating position between various branches. Employees will float within one, regional area based on their home address [i.e. Kingsport, Johnson City, North (Bristol/Blountville/Abingdon/Piney Flats), West (Greeneville/Mt. Carmel, Rogersville/Gate City & Duffield), and Texas].

  
  Dress Code
  Business Casual - Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.
  
  

  Teller Functions
  o Perform teller transactions accurately and efficiently
  o Balance cash drawer
  o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations
  o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
  o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
  o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)
  
  Eastman Credit Union is an Equal Opportunity Employer.
  
  

  High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
   

  Tips for applying:

  After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.
  
  If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.
  
  

  We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.
  
  Top candidates have a consistent work history in customer service and cash handling in a professional work environment. This is displayed on a professional resume that can be easily reviewed, is without typos, and tells a story of the candidate's career in an efficient but relevant way. 
  
  

  
  

  Position Type: Full-Time/Regular

  Location: US, Tennessee, Kingsport

  Apply Now
• Full Time Teller - Johnson City Region

  Job ID: 999

  Tracking Code: FTT!JC

  Apply Now

  Job Description:

  Eastman Credit Union is now hiring Full Time Tellers for all regions!
  
  Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 
  
  

  Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.
  

  
  Scheduling Requirements
  This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
  This is a floating position between various branches. Employees will float within one, regional area based on their home address [i.e. Kingsport, Johnson City, North (Bristol/Blountville/Abingdon/Piney Flats), West (Greeneville/Mt. Carmel, Rogersville/Gate City & Duffield), and Texas].

  
  Dress Code
  Business Casual - Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.
  
  

  Teller Functions
  o Perform teller transactions accurately and efficiently
  o Balance cash drawer
  o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations
  o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
  o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
  o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)
  
  Eastman Credit Union is an Equal Opportunity Employer.
  
  

  High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
   

  Tips for applying:

  After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.
  
  If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.
  
  

  We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.
  
  Top candidates have a consistent work history in customer service and cash handling in a professional work environment. This is displayed on a professional resume that can be easily reviewed, is without typos, and tells a story of the candidate's career in an efficient but relevant way. 
  
  

  
  

  Position Type: Full-Time/Regular

  Location: US, Tennessee, Johnson City

  Apply Now
• Contact Center Specialist - Kingsport, TN

  Job ID: 952

  Tracking Code: CCS2023

  Apply Now

  Job Description:

  Eastman Credit Union is seeking a Contact Center Specialist in our Kingsport, Tennessee locations. This position delivers service excellence to members who elect to interact with ECU via phone. The Contact Center Specialist develops and maintains skills to assist members with a wide variety of financial needs, resulting in first contact resolution. A hybrid work schedule is available after the training period. We offer work/life balance with periodic overtime.
  
  

  Essential Duties and Responsibilities  
  
  

  • Assist with a broad range of questions and issues with a high degree of accuracy, efficiency, courtesy, confidentiality, and professionalism – resulting in an organizational culture that provides value-added services that meet and exceed the expectations of our members
  • Adhere to and maintain all expectations laid out within the Member Contact Center Phone Group Job Expectation Worksheet
  • Provide ECU members with product and service information to meet their needs & promote usage of other ECU services as appropriate
  • Adhere to all ECU policies and guidelines
  • Maintain thorough knowledge of ECU products and services, as well as related guidelines and procedures
  • Serve as a role model for co-workers – professionalism, attitude, reliability, etc.
  • Make quick decisions in adherence to procedures while using good judgement
  • Proficiency in systems related to providing service (i.e., Fiserv DNA, Instant Open, CCM, Clean Entry, Dealer Track, DocuSign, Eltropy, NCR, Visa DPS, Harland, IS Research, Nautilus, Mitel Connect, Mitel Contact Center, CUBUS, Velocity, Vertifi, NADA, WireXchange)
    
    

  Additional Responsibilities (that may be assigned) 
  
  

  • Participate in Member Service, Consumer Lending, and Card Service Focus Teams and Head Teller Forums
  • Actively serves as a mentor to new hires and co-workers within the Member Contact Center
  • Loan Originator:
  • Create quality loan applications for members ready to apply for Consumer Loan products
  • Maintain knowledge of regulations regarding Consumer Loan processes, Visa processes, and various Member Service processes
  • Coordinate with Lending Center staff, branch staff, and other departments to refer or capture additional loan opportunities which may benefit members and ensure members are taken care of in a quick manner
  • Adhere to ECU Lending Policies and Guidelines
    
    

  Training programs
  
  

  • NEO, Teller Training, Teller Review, MCC Beginners, MCC Refresher, and Specialty Teller
  • When assigned: Member Service Training and Consumer Lending Training
    
    

  Service Excellence
  
  

   

  • Know and adhere to all Service Excellence Expectations and Service Excellence Plus
  • Know and adhere to Mystery Shop Expectations
  • Use member’s name twice in each call
  • Assist in creating and maintaining a “Member First” culture
  • Strive for first contact resolution
    
    

  Asset Quality
  
  

  • Accurately answer loan questions
  • Recognize and refer loan possibilities to the appropriate group such as: Lending Center, Outbound, MCC Point Group, Mortgage.
    
    

  Security and Safety
  
  

  • Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
  • Maintain strict confidentiality toward ECU corporate information and assets
  • Be aware of “all clear” signal, various alarms/security measures
  • Be aware of possible fraud attempts.
  • Take action to provide/maintain a safe working environment – Report all potentially unsafe acts/conditions to appropriate staff
    
    

  Compliance
  
  

  • Maintain up-to-date knowledge of relevant regulations (including BSA, Reg CC, Reg E, Reg Z and OFAC)
    
    

  Teamwork and Contribution
  
  

  • Identify and support self-improvement opportunities
  • Demonstrate team player qualities
  • Volunteer to assist other staff whenever possible
  • Assist others within ECU
  • Support ECU’s Mission, Vision, Strategic Intent, Values, Policies, Guidelines and Management decisions
    
    

  Attendance and Punctuality  
  
  

  • Demonstrate exceptional attendance and punctuality practices
  • Arrive at work and return from lunch /meeting promptly – be at workstation and ready to work at scheduled time
  • Be flexible when needed during scheduled off time
  • Review time daily

   

  High school diploma or general education degree (GED); one to three months related experience and/or training; equivalent combination of education and experience.

  
  

  Position Type: Full-Time/Regular

  Location: US, Tennessee, Kingsport

  Apply Now
• Full Time Floating Teller - Gate City & Duffield

  Job ID: 797

  Tracking Code: FTFTGCDR

  Apply Now

  Job Description:

  Eastman Credit Union is now hiring Full Time Tellers for the West Region! (Gate City/Duffield)
  
  Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 
  
  

  Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.
  

  
  Scheduling Requirements
  This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
  This is a floating position between various branches. Employees will float within one, regional area based on their home location [i.e. Kingsport, Johnson City, North (Bristol/Blountville/Abingdon/Piney Flats), West (Greeneville/Mt. Carmel, Rogersville/Gate City & Duffield), and Texas].

  
  Dress Code
  Business Casual - Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.
  
  

  Teller Functions
  o Perform teller transactions accurately and efficiently
  o Balance cash drawer
  o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations
  o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
  o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
  o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)
  
  Eastman Credit Union is an Equal Opportunity Employer.
  

  High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience. 

   

  Tips for applying: 

  After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.
  
  If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate. 

  We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.
  
  Top candidates have a consistent work history in customer service and cash handling in a professional work environment. This is displayed on a professional resume that can be easily reviewed, is without typos, and tells a story of the candidate's career in an efficient but relevant way. 

  
  

  Position Type: Full-Time/Regular

  Location: US, Virginia, Gate City

  Apply Now
• Full Time Floating Teller - Mt. Carmel/Rogersville

  Job ID: 798

  Tracking Code: FTFTAMR1

  Apply Now

  Job Description:

  Eastman Credit Union is now hiring Full Time Tellers for the West Region! (Mt.Carmel/Rogersville)
  
  Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 
  
  

  Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.
  

  
  Scheduling Requirements
  This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
  This is a floating position between various branches. Employees will float within one, regional area based on their home location [i.e. Kingsport, Johnson City, North (Bristol/Blountville/Abingdon/Piney Flats), West (Greeneville/Mt. Carmel, Rogersville/Gate City & Duffield), and Texas].

  
  Dress Code
  Business Casual - Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.
  
  

  Teller Functions
  o Perform teller transactions accurately and efficiently
  o Balance cash drawer
  o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations
  o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
  o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
  o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)
  
  Eastman Credit Union is an Equal Opportunity Employer.

  High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience. 
   

  Tips for applying: 

  After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.
  
  If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate. 

  We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.
  
  Top candidates have a consistent work history in customer service and cash handling in a professional work environment. This is displayed on a professional resume that can be easily reviewed, is without typos, and tells a story of the candidate's career in an efficient but relevant way. 

  
  

  Position Type: Full-Time/Regular

  Location: US, Tennessee, Mt. Carmel

  Apply Now