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    ECU Beside You

    Update on How ECU is Protecting and Serving Our Members

    At Eastman Credit Union (ECU), the health and safety of our staff and members is at the forefront during these unprecedented times.  With the continuing health concerns surrounding COVID-19, ECU is now serving our members through our branch drive-throughs only.  All ATM locations are available, as well as night depositories.

    In an effort to continue providing the level of service you have come to expect from ECU, we have extended our hours of operation in our drive-throughs and Member Contact Center (800)999-2328 to Monday - Friday, 7:00 am - 7:00 pm. 

    ECU's Holston Valley Medical Center Branch and Building 230 inside Eastman are closed until further notice.  In addition, our drive-through at Ravine Branch in Kingsport, TN and Valley Street Branch in Abingdon, VA is open Monday - Friday, 9:00 am - 7:00 pm.

    Additional information regarding these changes is provided below.

    Need Assistance With:

    • Branch Information & Hours of Operation

      ECU Branch Lobbies:
      Closed until further notice, including ECU's Holston Valley Medical Center Branch and Building 230 inside Eastman.  

      Note:  While ECU lobbies are closed due to the coronavirus epidemic, restrictions regarding use of our deposit capable ATMs have been lifted.  This includes restrictions requiring that your account must have been open for at least six months. Click Here for a list of ATMs that accept deposits.

      ECU Branch Drive-Through:
      Open Monday - Friday from 7:00am to 7:00pm with the exception of the Valley Street Branch in Abingdon, VA and the Ravine Branch in Kingsport, TN.  These two branches will serve members using the drive-through Monday - Friday between the hours of 9:00am and 7:00pm.

      Please click here for a list of the number of drive-throughs at each location.

      ECU Contact Center Phone Support: 
      Open Monday - Friday from 7:00am to 7:00pm. 
      Call (800)999-2328.

      ECU ATMs:
      Open 24/7
      Many ATMs accept Deposits

      For a list of ATMs that accept deposits, CLICK HERE.

       Click Here to find an ATM

      ECU will accommodate certain in-person services by appointment only.  These services include:
      - Safe deposit box access
      - Wire transfers
      - Notary services
      - Certain loan closings

      Click Here for a list of branch phone numbers to make an in-person appointment for one of the services listed above.  

      Please remember, you can access your accounts and manage your finances 24 hours a day, seven days a week through these convenient channels:

      ·         Mobile App

      ·         Mobile Deposits

      ·         ECU Online Banking

      ·         ECU PhoneLink

      ·         ATMs

      **To help members navigate online banking, visit the Online Banking Demo page for an interactive demo of how to manage accounts and other services through your computer or mobile device.

      In the event you are facing financial difficulties as a result of this situation, we encourage you to visit our website or reach out to our Member Contact Center (800)999-2328 to discuss how we may be of assistance.

      We apologize for any inconveniences these changes may create and appreciate your loyalty and understanding during this time.

    • Online Banking Information

      ECU Online is a quick, convenient, free and secure way to have instant access to your ECU accounts via the internet. Eastman Credit Union knows that a convenient way to take care of your ECU accounts is essential in today’s busy world. ECU offers many different services which allow you to retrieve information and perform transactions electronically via your personal computer or mobile device. Not only are these services convenient, but they are free and use advanced encryption technology to prohibit unauthorized access.

      Please remember, you can access your accounts and manage your finances 24 hours a day, seven days a week through these convenient channels:

      ·         Mobile App

      ·         Mobile Deposits

      ·         ECU Online Banking

      ·         ECU PhoneLink

      ·         ATMs

      **To help members navigate online banking, visit the Online Banking Demo page for an interactive demo of how to manage accounts and other services through your computer or mobile device.

    • Mortgage Loans

      ECU Mortgage Support is available by phone Monday - Friday from 7:00 am - 7:00 pm.  Phone numbers are listed below based on your service area.

      Texas members:       (903)686-1588

      All other members:   (423)578-1100

      Members who have been impacted by the COVID-19 pandemic and need assistance with an existing mortgage loan, please call (800) 999-2328.


    • VISA Credit Card Payments

      For important information regarding ECU VISA payments, Click Here.

    • Auto, RV, Student, and Consumer Loans

      To assist, we are allowing members to skip up to three months of payments for eligible Consumer Loans and are waiving any associated Skip-a-Payment program fees.  Participation in the Skip-a-Payment program will not have a negative effect on members’ credit reports or payment history.  Please note that postponing payments will cause the maturity of the loan to be extended.  Skip-a-Payment can easily be accessed through online banking at ECU.org or ECU Mobile App, or by contacting ECU at (800)999-2328.

      Student Loans:

      For assistance with your Principal & Interest Student Loan or Student Consolidation Loan, you may skip the payment using the request form found in the ECU Online Banking platform.

      For assistance with your Interest Only Student Line of Credit (for students actively enrolled and taking draws on their student line of credit for post-secondary expenses), please call (800)999-2328 to speak with our Member Contact Center or complete this online form to have a member of our team reach out to you.

      In addition, ECU is waiving late charges through April to those that may pay late for all Consumer Loans.


    • SBA Loan Questions

      You may have heard about the Paycheck Protection Program (PPP), a loan backed by the U.S. Small Business Administration (SBA) and designed to help small businesses impacted by the COVID-19 pandemic.  This loan can be used to cover costs including payroll, rent, and utilities.
      ECU has been approved by the SBA to offer PPP loans to members, but we are waiting to be set up within the SBA system.  We should be able to start taking applications soon.

      If you would like to participate in this program, please complete this form to let us know you are interested.  We’ll keep you updated and let you know when we can start taking applications.
      While we are waiting to be approved to accept applications, take a moment to review the information below.  You can familiarize yourself with the application, requirements, and other documentation required to apply for the program:

      PPP Application

      PPP Information Sheet

      FAQ for Faith-Based Organizations

      For additional information on the Payment Protection Program from the Small Business Administration, click here.

      We appreciate your patience and look forward to accepting applications soon.  

    • Update on Seminars & Events

      Due to the COVID-19 pandemic, all events, seminars, and Shred Days have been postponed through May 31.  Please check back with us for updates.

    • Tips to Help Protect You from Fraud & Scams

      Stay safe by using these Federal Trade Commission tips to avoid COVID-19 scams.

      • Don’t click on links from sources you don’t know. They could download viruses onto your computer or device.
      • Watch for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or experts saying that they have information about the virus. For the most up-to-date information about the Coronavirus, visit the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).
      • Ignore online offers for vaccinations. There currently are no vaccines, pills, potions, lotions, lozenges or other prescription or over-the-counter products available to treat or cure Coronavirus disease 2019 (COVID-19) — online or in stores.
      • Do your homework when it comes to donations, whether through charities or crowdfunding sites. Don’t let anyone rush you into making a donation. If someone wants donations in cash, by gift card, or by wiring money, don’t do it.

      Please remember it’s very important to never give your personal information in response to a phone call, email, or text.  For more information on how to protect yourself from being scammed, visit www.consumer.ftc.gov.

      The Federal Trade Commission maintains the latest information on scams related to coronavirus.



      Scammers are taking advantage of fears surrounding the Coronavirus 

      Want to get your Coronavirus relief check? Scammers do too 

      60 and over in the time of COVID-19? Read on. 

      Socially distancing from COVID-19 robocall scams

    • Helpful Info from the IRS on the Economic Impact Payments

      Please remember to be aware of scams relating to the Economic Impact Payments.  Do not give out your personal or account information in response to a phone call, email, or text.

      Visit the link below for information from the IRS on the Economic Impact Payments

      What you need to know about Economic Impact Payments

    • Financial Wellness Coaches & Resources Available to All Members


      If you have concerns about the impact of the coronavirus outbreak on your finances, GreenPath™ can help. ECU provides GreenPath Financial Wellness Services to all members free of charge.It’s a confidential service that is offered to members in the safety and comfort of their own homes.

      CALL TOLL- FREE 877-337-3399 TODAY

      GreenPath wellness coaches are available Monday through Thursday 8 a.m. to 10 p.m. (EST), Friday 8 a.m. to 7 p.m. and Saturday from 9 a.m. to 6 p.m. To use this service, simply call 1-877-337-3399 or visit them on the web at www.greenpath.com.

      ECU offers an extensive list of financial education tools.

      Teaching tools and resources are also available free of charge.

    • Financial Aid Available For Certain Families That Lost Employment Due to COVID-19

      There is help for certain families in TN who have lost their employment due to COVID-19.  Emergency cash assistance applications are being accepted online for qualifying families that lost a job as a result of the pandemic state of emergency Click here to learn more and complete an application.

      CLICK HERE for more information.


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