February 9, 2019:
As a precaution, ECU is urging members to closely monitor accounts for any unauthorized or suspicious activity or transactions. There have been reports of an increased level of card fraud related to card skimmers which may have been placed at local gas pumps. These "skimmers" allow criminals to capture card information as the card is swiped while paying at the pump.
If you believe you may have been affected, use the ECU Card Control feature found in the Mobile App to temporarily block the use of your cards, or you may call (423) 229-8200 and choose option 4 to block your cards. Rest assured, ECU members are protected from any fraudulent charges related to this type of malicious criminal activity.
Updated Alert February 10, 2019:
We are currently working with local authorities to help resolve this situation. There has been no evidence that ECU's systems or ATMs have been breached.
ECU will continue to monitor the situation. Please continue to review your accounts and contact us at 423-229-8200, option 4, if you identify suspicious activity on your account.