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    ECU Online Guarantee

    ECU is committed to providing you with cutting edge online services in a safe and secure environment. We are confident that ECU Online will protect your transactions and perform them accurately. In order to alleviate any security concerns you may have about using ECU Online Services, we guarantee to reimburse you for any unauthorized removal of funds from your account provided you comply with Your Responsibilities.

    Your Responsibilities

    • Regularly review your account statements and immediately report any unauthorized activity by calling (423) 229.8200 or (800) 999.2328 or email ECU.
    • Review your account statement promptly after receipt and notify us if you discover any unauthorized transactions. We will reimburse you for funds transferred from your accounts up to the amount of your loss if you notify us of any unauthorized transfers that appear on your account statement within sixty (60) days of the date we sent the statement to you. If you do not notify us within sixty (60) days, you may not be entitled to reimbursement for unauthorized transfers that occur after these sixty (60) days.
    • Keep your member ID and password confidential. If you share this information with someone else, all transactions they initiate with the information are considered as authorized by you, even for transactions you did not intend for them to make.
    • Do not leave your computer unattended during an ECU Online session.
    • Be sure to end your ECU Online session by clicking 'Logout / Exit' before you leave your computer unattended.
    • Input your information correctly. We will not be liable for input errors or negligent use of ECU Online.

    How ECU Protects Your Information

    Eastman Credit Union and our leading technology partners strive to provide the most secure environment possible for worry-free online account access. We continually evaluate new technologies to take advantage of evolving security enhancements.

    Below are some of the measures ECU takes to protect your online information:

    Secure Login

    Unique member numbers and passwords are designed to protect your identity. This data is stored in a protected, secure environment, isolated from the Internet, where it can not be accessed or downloaded by anyone on the Internet.

    Secure Communications

    The privacy of communications between your computer and ECU Online servers is ensured using encryption. Encryption scrambles information so that it can not be used by unauthorized parties. ECU uses industry standard Secure Sockets Layer (SSL) encryption. When visiting ECU’s Web site, notice the Internet browser displays a closed padlock symbol in the bottom right-hand corner and the address bar displays https://. This signifies the information is being encrypted.

    Secure Environment

    While the security architecture is too complex to explain here, it is important to point out that the servers that store your actual account information are not directly connected to the Internet. State-of-the-art technology is used to manage and protect the ECU Online environment including: firewalls, intrusion detection, redundant servers and virus protection. Additionally, independent auditing firms regularly verify proper security measures are in place.

    Time-Out Feature

    Our Web site has a timeout feature that automatically terminates your session after a specified period of inactivity. This prevents curious persons from continuing your ECU Online session in case you leave your computer unattended without logging out.

    Unsuccessful Login Limit

    Access to ECU Online will be denied or locked out after five (5) unsuccessful login attempts. This prevents others from endlessly trying to guess your member number and password.

    Login History

    Each time you log into ECU Online the screen displays your name, and the date and time of your last successful login or unsuccessful login attempt. This allows you to better identify any suspicious activity.

    Logout / Exit

    Pressing the Logout / Exit button when you leave ECU Online clears out confidential information residing on your computer from your ECU Online session.

    Additional Measures taken by ECU and our Technology Partners
    • We continually perform internal risk assessments to determine and address potential risks.
    • We perform external security audits for critical financial applications.
    • We secure our facilities, our network and our servers.
    • If we transmit financial information, we encrypt it and transmit it securely.
    • We prepare for disasters to enable timely and secure recovery.
    • We install virus protection on all relevant servers.
    • We continually scan our network for vulnerabilities and remediate against any we might find.
    • We run back-ups to a secure off-site location.
    • We have an incident response plan in place should it be needed and test it on regular basis to ensure we are ready to act.
    • We perform background checks on staff at hiring.
    • We remove individuals’ access credentials to systems and facilities when they leave ECU.
    • We only allow authorized individuals access to information when it is critical to complete tasks for you.
    • We provide training on security and privacy to all workers at hire. Staff take the security and privacy training annually thereafter.

    You can also rest easy knowing your accounts are federally insured by the NCUA up to $250,000. In addition, ECU offers an Online Guarantee in the unlikely event that fraud occurs.

    Please remember that security is a shared responsibility. ECU strongly recommends that members also take measures to protect their home computer and online privacy.

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