FAQs

• What is Pay with Points?

  Pay with Points is a new redemption method that lets you redeem points for a credit for specific Visa credit transactions.  You can select the transactions you’d like to redeem against on the ECU Credit Card Rewards website.  You can also sign up to receive notifications via text or email when an eligible transaction has occurred and redeem instantly by responding to the text or through one click in the email.

• How do I use Pay with Points Real Time Notifications?

  Complete your preference profile on our registration site, and respond to the opt-in text or email you receive.  Then, every time you make a purchase that qualifies for notification under the preferences you provided, and you have sufficient points in your account, you will receive an email or text.  Simply reply “REDEEM” via text or click the redemption button in the email and your points will be redeemed for that purchase.  A statement credit for the purchase will appear on your monthly billing statement.

• When will my statement credit appear on my account?

  Please allow up to ten business days for your statement credit to appear.

• Can I still redeem if the text or e-mail message delivery is delayed?

  The text or e-mail message is sent at the time of the qualifying purchase. You have 24 hours from the time the purchase is made to respond and redeem, otherwise you can go to the Select & Credit section of the ECU Credit Card Rewards website and choose the transaction there.

• Do I need to make the required minimum payment if I have received Pay with Points statement credits?

  Yes. Payment requirements for your credit card are governed by your cardholder agreement.