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Current Job Openings
Job ID : 1258
Tracking Code : FTTTXR1
JOB DESCRIPTION:
Eastman Credit Union is now hiring Full Time Tellers for our Longview, Texas region!
Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do.
Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.
Scheduling Requirements
This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
This is a floating position between various branches. Employees will float within our Longview, Texas Region.
Dress Code
Business Casual - Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.
Teller Functions
o Perform teller transactions accurately and efficiently
o Balance cash drawer
o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations
o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)
Eastman Credit Union is an Equal Opportunity Employer.
High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
Tips for applying:
After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.
If you are one of our top candidates, you will be contacted by email about the next steps in our process. Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.
We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.
Top candidates have a consistent work history in customer service and cash handling in a professional work environment. This is displayed on a professional resume that can be easily reviewed, is without typos, and tells a story of the candidate's career in an efficient but relevant way.
Position Type : Full-Time/Regular
Location : US, Texas, Longview
Job ID : 1257
Tracking Code : MCCTXQ1
JOB DESCRIPTION:
Eastman Credit Union is seeking a Contact Center Specialist in our Longview, Texas location. This position delivers service excellence to members who elect to interact with ECU via phone. The Contact Center Specialist develops and maintains skills to assist members with a wide variety of financial needs, resulting in first contact resolution. A hybrid work schedule is available after the training period. We offer work/life balance with periodic overtime.
Essential Duties and Responsibilities
- Assist with a broad range of questions and issues with a high degree of accuracy, efficiency, courtesy, confidentiality, and professionalism – resulting in an organizational culture that provides value-added services that meet and exceed the expectations of our members
- Adhere to and maintain all expectations laid out within the Member Contact Center Phone Group Job Expectation Worksheet
- Provide ECU members with product and service information to meet their needs & promote usage of other ECU services as appropriate
- Adhere to all ECU policies and guidelines
- Maintain thorough knowledge of ECU products and services, as well as related guidelines and procedures
- Serve as a role model for co-workers – professionalism, attitude, reliability, etc.
- Make quick decisions in adherence to procedures while using good judgement
- Proficiency in systems related to providing service (i.e., Fiserv DNA, Instant Open, CCM, Clean Entry, Dealer Track, DocuSign, Eltropy, NCR, Visa DPS, Harland, IS Research, Nautilus, Mitel Connect, Mitel Contact Center, CUBUS, Velocity, Vertifi, NADA, WireXchange)
Additional Responsibilities (that may be assigned)
- Participate in Member Service, Consumer Lending, and Card Service Focus Teams and Head Teller Forums
- Actively serves as a mentor to new hires and co-workers within the Member Contact Center
- Loan Originator:
- Create quality loan applications for members ready to apply for Consumer Loan products
- Maintain knowledge of regulations regarding Consumer Loan processes, Visa processes, and various Member Service processes
- Coordinate with Lending Center staff, branch staff, and other departments to refer or capture additional loan opportunities which may benefit members and ensure members are taken care of in a quick manner
- Adhere to ECU Lending Policies and Guidelines
Training programs
- NEO, Teller Training, Teller Review, MCC Beginners, MCC Refresher, and Specialty Teller
- When assigned: Member Service Training and Consumer Lending Training
Service Excellence
- Know and adhere to all Service Excellence Expectations and Service Excellence Plus
- Know and adhere to Mystery Shop Expectations
- Use member’s name twice in each call
- Assist in creating and maintaining a “Member First” culture
- Strive for first contact resolution
Asset Quality
- Accurately answer loan questions
- Recognize and refer loan possibilities to the appropriate group such as: Lending Center, Outbound, MCC Point Group, Mortgage.
Security and Safety
- Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
- Maintain strict confidentiality toward ECU corporate information and assets
- Be aware of “all clear” signal, various alarms/security measures
- Be aware of possible fraud attempts.
- Take action to provide/maintain a safe working environment – Report all potentially unsafe acts/conditions to appropriate staff
Compliance
- Maintain up-to-date knowledge of relevant regulations (including BSA, Reg CC, Reg E, Reg Z and OFAC)
Teamwork and Contribution
- Identify and support self-improvement opportunities
- Demonstrate team player qualities
- Volunteer to assist other staff whenever possible
- Assist others within ECU
- Support ECU’s Mission, Vision, Strategic Intent, Values, Policies, Guidelines and Management decisions
Attendance and Punctuality
- Demonstrate exceptional attendance and punctuality practices
- Arrive at work and return from lunch /meeting promptly – be at workstation and ready to work at scheduled time
- Be flexible when needed during scheduled off time
- Review time daily
High school diploma or general education degree (GED); one to three months related experience and/or training; equivalent combination of education and experience.
Position Type : Full-Time/Regular
Location : US, Texas, Longview
Job ID : 1254
Tracking Code : FTBBAQ1
JOB DESCRIPTION:
Eastman Credit Union is now hiring Full Time Tellers for the North Region (Bristol/Blountville/Abingdon)
Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do.
Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.
Scheduling Requirements
This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
This is a floating position between various branches. Employees will float within one, regional area based on their home address [i.e. Kingsport, Johnson City, North (Bristol/Blountville/Abingdon/Piney Flats), West (Greeneville/Mt. Carmel, Rogersville/Gate City & Duffield), and Texas].
Dress Code
Business Casual - Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.
Teller Functions
o Perform teller transactions accurately and efficiently
o Balance cash drawer
o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations
o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)
Eastman Credit Union is an Equal Opportunity Employer.
High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
Tips for applying:
After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.
If you are one of our top candidates, you will be contacted by email about the next steps in our process. Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.
We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.
Top candidates have a consistent work history in customer service and cash handling in a professional work environment. This is displayed on a professional resume that can be easily reviewed, is without typos, and tells a story of the candidate's career in an efficient but relevant way.
Position Type : Full-Time/Regular
Location : US, Tennessee, Bristol
Job ID : 1246
Tracking Code : STWR25
JOB DESCRIPTION:
Eastman Credit Union is seeking Summer Tellers for all regions!
Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do.
Eastman Credit Union offers competitive pay, valuable experience, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.
Scheduling Requirements
This position is a temporary position from May - August. Summer Tellers work 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need. This is a floating position between various branches. Employees will float within one, regional area where we have the most need e.g. North (Bristol/Blountville/Abingdon/Piney Flats), West (Greeneville/Mt. Carmel, Rogersville/Gate City & Duffield). While we strive to place employees in the region closest to their home address, business needs may dictate placement in another regional area. Preference will be given to applicants that are flexible with location placement. We will not consider applicants that are seeking permanent employment after their Summer assignment. If you are seeking permanent employment, we invite you to apply to one of our Full Time Teller positions.
Dress Code
Business Casual - Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.
Teller Functions
o Perform teller transactions accurately and efficiently
o Balance cash drawer
o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations
o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)
Eastman Credit Union is an Equal Opportunity Employer.
High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
Tips for applying:
After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.
If you are one of our top candidates, you will be contacted by email about the next steps in our process. Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.
We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.
Top candidates have a consistent work history in customer service and cash handling in a professional work environment. This is displayed on a professional resume that can be easily reviewed, is without typos, and tells a story of the candidate's career in an efficient but relevant way.
Position Type : Temp
Location : US, , Mount Carmel
Job ID : 1247
Tracking Code : STNR25
JOB DESCRIPTION:
Eastman Credit Union is seeking Summer Tellers for all regions!
Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do.
Eastman Credit Union offers competitive pay, valuable experience, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.
Scheduling Requirements
This position is a temporary position from May - August. Summer Tellers work 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need. This is a floating position between various branches. Employees will float within one, regional area where we have the most need e.g. North (Bristol/Blountville/Abingdon/Piney Flats), West (Greeneville/Mt. Carmel, Rogersville/Gate City & Duffield). While we strive to place employees in the region closest to their home address, business needs may dictate placement in another regional area. Preference will be given to applicants that are flexible with location placement. We will not consider applicants that are seeking permanent employment after their Summer assignment. If you are seeking permanent employment, we invite you to apply to one of our Full Time Teller positions.
Dress Code
Business Casual - Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.
Teller Functions
o Perform teller transactions accurately and efficiently
o Balance cash drawer
o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations
o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)
Eastman Credit Union is an Equal Opportunity Employer.
High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
Tips for applying:
After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.
If you are one of our top candidates, you will be contacted by email about the next steps in our process. Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.
We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.
Top candidates have a consistent work history in customer service and cash handling in a professional work environment. This is displayed on a professional resume that can be easily reviewed, is without typos, and tells a story of the candidate's career in an efficient but relevant way.
Position Type : Temp
Location : US, , Bristol
Job ID : 1245
Tracking Code : MBSCA1
JOB DESCRIPTION:
Eastman Credit Union is seeking a Manager of Business Services Credit Administration. The Manager of Business Services Credit Administration manages daily activities of business and commercial loan underwriting and credit administration functions. Supervises approval of business and commercial loans and issuance of commitment letters. Makes sound and prudent underwriting decisions within individual loan authority. Makes presentations and recommendations for credit facilities submitted to loan committees and Board of Directors. Distributes agenda and leads weekly Internal Business Loan Committee meeting. Ensures adherence to policies, procedures, regulations, and state and federal laws.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
· Supervise, coach, and develop business and commercial lending underwriting and credit administration staff.
· Exercise sound judgment in the execution of loan approval authority for business and commercial loans, including business online deposit limits and bill pay. Make recommendations to loan committees and Board of Directors that articulate underwriting conclusions.
· Ensure that business and commercial loans are underwritten in compliance with all applicable laws and regulations as well as internal policies, guidelines, and procedures.
· Maintain industry and market knowledge relevant to underwriting of commercial real estate, multi-family, commercial and industrial, construction and residential investment loans.
· Issue business and commercial loan commitments in accordance with loan approval conditions. Countersign commitment letters within authority limits.
· Approve changes and edits to standard loan documentation for specific transactions.
· Maintain accurate commercial loan portfolio risk rating system in accordance with Business Services portfolio risk strategy.
· Assist in establishing loan rates and pricing business and commercial loans.
· Evaluate and approve rate quotes for expanded market commercial loans.
· Evaluate and approve pricing adjustments in competitive situations for local commercial loan transactions.
· Maintain and monitor systems for reporting business and commercial loan concentrations to management and Board of Directors.
· Maintain and monitor systems for providing accurate data on business and commercial loans for regulatory call reporting.
· Must be able to interpret ambiguous and complex data using independent judgment and discretion.
· Monitor underwriting decisions and asset quality measures and provide necessary coaching and training to underwriting staff.
· Analyze departmental operations and make recommendations to improve quality and efficiency. Proactively review job processes and evaluate improvement opportunities.
· Facilitates Internal Business Loan Committee meetings.
· Facilitate Business Loan Asset Quality Committee meetings to review business and commercial loan asset classification reports, risk ratings, substandard loans, individual loan impairment, non-accrual status, troubled debt restructuring (TDR) reporting.
· Participate and be liaison in independent loan reviews, audits and regulatory examinations.
· Facilitate and lead Credit Administration team meetings.
· Participate and assist in business services department team meetings.
· Serve as resource to credit administration staff.
· Coordinate with other business services managers to ensure efficient, member-focused processes. Serve as the liaison between underwriting and origination staff to disseminate relevant information.
· Resolve member complaints/errors.
· Assist in the development of new products and services as well as enhancements to existing products and services.
· Assist Director Business Services in budget process. Review and respond to monthly budget variances as requested.
· Review and authorize payment for invoices under accounts payable guidelines.
· Assist in implementation of regulatory changes/updates.
· Maintain business and commercial loan underwriting and credit administration procedures.
· Assist with maintenance of guidelines and policies.
· Assist with maintenance of business/organizational membership procedures, deposit services procedures, and ancillary business product procedures.
· Coordinate training for staff.
· Schedule staff to ensure adequate coverage. Prepare work schedules and approve vacation. Approve employee timecards.
· Understand strategic initiatives of organization and ensure team members support those initiatives.
· Participate in special projects as requested.
Supervisory Responsibilities
Directly supervises employees in MBL underwriting and credit administration. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Position Type : Full-Time/Regular
Location : US, Tennessee, Kingsport
Job ID : 1234
Tracking Code : CLC1
JOB DESCRIPTION:
Eastman Credit Union is seeking a Commercial Lending Coordinator. The Commercial Lending Coordinator assists members and staff with inquiries about commercial lending. Supports Commercial Lenders and Processing staff with loan processing as needed. Promotes collaborative working relationships with attorneys, closing agents, vendors, and borrowers as needed. Promotes credit union services to present and potential business/commercial members. Assists in the growth of deposits and a quality member business loan (MBL) portfolio by ensuring excellent member service.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
o Receive phone calls for the Business Services group line.
o Answer questions, direct inquires and schedule appointments for business loans and services.
o Send application packets to members interested in applying for a business loan.
o Monitor Business Services Group inbox.
o Request documents such as financial statements from the business member in a timely manner.
o Maintain comprehensive knowledge of business entity types and legal structures. Document proper formation, registration and authorities for non-natural person entities as needed.
o Work with commercial lenders to prepare loans for approval.
o Assemble and maintain loan files as needed.
o Monitor pipeline for timely processing of loans.
o Work with attorneys / closing agents, collateral valuation, service providers, and borrowers to close loans in a timely manner. Show professionalism and courtesy.
o Assist members with business depository accounts and other services such as merchant services, ACH origination, online deposits, etc.
o Establish new ECU memberships needed to support loan origination including Personal, Trust, and business Primary Share and Share Draft accounts.
o Attend and participate in Team Meetings, including preparing minutes.
o Perform general administrative duties and organization of forms and supplies.
o Process account payable items as needed.
o Coordinate and assist with projects.
o Demonstrate exceptional attendance and punctuality practice.
o Assist and backup Business Services Processing and other Credit Administration staff as requested.
o Present and track required reports as directed by the Manager.
o Perform other duties or projects as directed by Manager.
Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Position Type : Full-Time/Regular
Location : US, Tennessee, Kingsport
Job ID : 1197
Tracking Code : 1197-565
JOB DESCRIPTION:
Eastman Credit Union is seeking an experienced Mortgage Originator. This position is for Inbound Mortgage Origination. Some of the benefits include:
Work/Life Balance - 40 hours per week (November – February)/ Minimal Overtime (March – October)
Non-Commission, Competitive Pay
Benefits Include: Medical, Dental, Vision, 401(k), Paid Vacation, Annual Bonus Plan, Tuition Reimbursement, and more!
Promotional Opportunities and Career Development
Possibility of Floating within Tri Cities Region
Mortgage Loan Originator Functions:
- Interview prospective borrowers, determine borrowers’ financial goals, and present appropriate ECU product options
- Discuss loan pricing and lock options
- Gather application data such as income, assets, sales contract, etc
- Enter personal and financial information in loan origination system, and analyze applicant financial status to determine feasibility of granting loan.
- Deny application or submit application to Processing
- Review loan application and pertinent disclosures (loan estimate, closing disclosure, etc.) with applicants.
- Compile loan package and discusses loan terms with applicant in accordance with ECU guidelines and policies.
- Deliver loan package to Disclosure Desk in a timely manner (within 1 day of application)
- Confer with underwriter/processing to aid in resolving mortgage underwriting compliance
- Assist members with inquiries and information requests
- Inform loan applicant of credit decision
- Manages pipeline to insure timely loan processing and closing
- Promote and cross-service other ECU products and services as appropriate to member needs
- Continuing education – seminars and on-line training to stay abreast of changes in the mortgage lending industry
- Maintain working knowledge of mortgage regulatory compliance. Including but not limited to:
- Regulation Z –
- High - Cost Mortgages
- Higher Priced Mortgages
- Periodic Statement Requirements
- Adjustable-rate Disclosures and Requirements
- Ability to Repay
- Right of Rescission
- Home Mortgage Disclosure Act (HMDA)
- Regulation X
- Timely Escrow Payments and Treatment of Escrow Balances
- Error Resolution Procedures
- Requests for Information
- Force Placed Insurance
- Homeownership Counseling
- Regulation B – Equal Credit Opportunity Act
- Adverse Action
- Appraisal Delivery
- Qualified Mortgages
- TILA RESPA
- Fair Credit Reporting Act/FACTA
- Equal Credit Opportunity Act
- Right to Financial Privacy Act
- Flood Insurance Notification
- Maintain expert knowledge of systems used in the mortgage process
- ECU currently originates its mortgage loans in Ellie Mae’s Encompass system, also working knowledge of ValuTrac, OSI, Courthouse Retrieval, DU, Data Quick etc.
- Maintain expert knowledge of ECU Mortgage products and services.
- ECU offers a variety of loan products including: FNMA, VA, FHA and USDA products.
- ECU also provides a wide variety of specialty products, First Time Home Buyer, Purchase Plus, Construction, Select, Home Equity/Home Equity Line of Credit and Choice Loans to name a few.
- Team player. Ability to work well with all areas within mortgage department and ECU.
- Demonstrate exceptional attendance and punctuality practices.
Empathy, Reliability, Responsiveness, and Teamwork
Bachelors Degree (B.A.) from four year college or university; or three to five years related experience and/or training; equivalent combination of education and experience.
Position Type : Full-Time/Regular
Location : US, Tennessee, Kingsport
Job ID : 1184
Tracking Code : 1184-565
JOB DESCRIPTION:
Eastman Credit Union is now hiring Full Time Tellers for all regions!
Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do.
Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.
Scheduling Requirements
This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
This is a floating position between various branches in our West Region. Primarily, you will be floating to our Duffield and Gate City, VA branches, but there is the potential of floating to Mt. Carmel, Rogersville, & Greeneville, TN branches, as needs arise.
Dress Code
Business Casual - Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.
Teller Functions
o Perform teller transactions accurately and efficiently
o Balance cash drawer
o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations
o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)
Eastman Credit Union is an Equal Opportunity Employer.
High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
Tips for applying:
After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.
If you are one of our top candidates, you will be contacted by email about the next steps in our process. Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.
We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.
Top candidates have a consistent work history in customer service and cash handling in a professional work environment. This is displayed on a professional resume that can be easily reviewed, is without typos, and tells a story of the candidate's career in an efficient but relevant way.
Position Type : Full-Time/Regular
Location : US, Virginia, Duffield
Job ID : 1189
Tracking Code : FTKPTQ3
JOB DESCRIPTION:
Eastman Credit Union is now hiring Full Time Tellers for the Kingsport Region!
Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do.
Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.
Scheduling Requirements
This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
This is a floating position between various branches. Employees will float within one, regional area based on their home address [i.e. Kingsport, Johnson City, North (Bristol/Blountville/Abingdon/Piney Flats), West (Greeneville/Mt. Carmel, Rogersville/Gate City & Duffield), and Texas].
Dress Code
Business Casual - Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.
Teller Functions
o Perform teller transactions accurately and efficiently
o Balance cash drawer
o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations
o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)
Eastman Credit Union is an Equal Opportunity Employer.
High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
Tips for applying:
After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.
If you are one of our top candidates, you will be contacted by email about the next steps in our process. Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.
We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.
Top candidates have a consistent work history in customer service and cash handling in a professional work environment. This is displayed on a professional resume that can be easily reviewed, is without typos, and tells a story of the candidate's career in an efficient but relevant way.
Position Type : Full-Time/Regular
Location : US, Tennessee, Kingsport
Job ID : 1185
Tracking Code : DDC1
JOB DESCRIPTION:
Eastman Credit Union is seeking a Dealer Direct Coordinator. The Dealer Direct Coordinator originates and funds quality loans and opens memberships by maintaining strong, healthy relationships with Dealers and members, as well as enforce policies, guidelines, procedures, and processes to support profitable Dealer Direct program. The Dealer Direct Coordinator must exhibit strong multi-tasking, time management, and organizational skills. The Dealer Direct Coordinator should be self-motivated, detail oriented, and exhibit the ability to work independently in a high-volume environment.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
· Handling of applications/loans
· Originate consumer loan applications submitted by Dealer(s) via DealerTrack or RouteOne by monitoring the Dealer Direct Queues in MeridianLink to ensure completeness prior to sending to Central Underwriters for review.
· Scrutinize all loan applications received from Dealers for funding, assuring it has met ECU’s criteria before buying the loan. Send back to Dealers, loan applications that have not met ECU’s criteria.
· Audit loan packets for accuracy and completeness to fund loans which are approved by System or Central Underwriters.
· Complete and verify all income documentation to ensure accurate information is entered and is compliant with decisioned information.
· Assure ECU retains control of lending process.
· Asset Quality
· Responsible for verifying membership and loan documents are accurate and complete, including member identification, prior to opening new membership and funding loan.
· Ensure sound loan analysis through adherence to established lending practices, policies, and guidelines.
· Audit memberships opened by Dealer Direct staff for early detection of any exceptions.
· Service Excellence
· Be available to answer calls from Dealers to:
• discuss credit applications
• communicate between Underwriters and Dealers
• provide payoffs
· Maintain good working relationship with Dealers
· Assist with problem resolution/concerns from Dealers and/or members.
· Know and adhere to ECU’s Service Excellence Expectations.
· Compliance
· Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU.
· Review MeridianLink report daily to mail Pre-Qualification letters and Adverse Action Notice to meet regulatory requirements on notice.
· Maintain up-to-date knowledge of relevant regulations (including BSA, FCRA, ECOA, CIP, and OFAC).
· Teamwork and Contribution
· Identify and support self-improvement opportunities.
· Demonstrate team player qualities.
· Identify process improvement opportunities.
· Volunteer to assist Dealer Direct staff or Dealer to obtain ECU required documentation for loan funding (i.e. paystubs or tax returns) whenever possible.
· Assist others within ECU.
· Attend and participate in Team meetings.
· Support ECU’s Mission, Vision, Strategic Intent, Values, Policies, Guidelines and Management’s decisions and communicate these in a positive manner.
· Serve as a resource to Dealers, members, and ECU staff.
· Attendance and Punctuality
· Demonstrate exceptional attendance and punctuality practices.
· Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time).
· Work hours between 7:30am – 6:30pm and alternating Saturday shifts
· Document overtime, PTO, etc.
· Be flexible when needed during scheduled off time.
· Minimize personal interruptions during work hours.
· Make routine follow up calls to members to verify vehicle options and sales contract terms on a random sampling basis and request feedback on Dealer experience.
· Complete upload of ACH file to Web Client each morning.
· Assist with paying Dealer Origination Fees each month.
· Exhibit strong computer, written and verbal skill.
· Explore ways to decrease expense structure and increase income.
High school diploma or general education degree (GED); or six months to one-year related experience and/or training; or equivalent combination of education and experience.
Position Type : Full-Time/Regular
Location : US, Tennessee, Kingsport
Job ID : 1183
Tracking Code : 1183-565
JOB DESCRIPTION:
Eastman Credit Union is now hiring Full Time Tellers for all regions!
Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do.
Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.
Scheduling Requirements
This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
This is a floating position between various branches in our West Region. Primarily, you will be floating to our Mt. Carmel and Rogersville, TN branches, but there is the potential of floating to Greeneville, TN, Gate City, & Duffield, VA branches, as needs arise.
Dress Code
Business Casual - Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.
Teller Functions
o Perform teller transactions accurately and efficiently
o Balance cash drawer
o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations
o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)
Eastman Credit Union is an Equal Opportunity Employer.
High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
Tips for applying:
After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.
If you are one of our top candidates, you will be contacted by email about the next steps in our process. Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.
We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.
Top candidates have a consistent work history in customer service and cash handling in a professional work environment. This is displayed on a professional resume that can be easily reviewed, is without typos, and tells a story of the candidate's career in an efficient but relevant way.
Position Type : Full-Time/Regular
Location : US, Tennessee, Mt. Carmel
Job ID : 1180
Tracking Code : FTTWR1
JOB DESCRIPTION:
Eastman Credit Union is now hiring Full Time Tellers for all regions!
Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do.
Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.
Scheduling Requirements
This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
This is a floating position between various branches in our West Region. Primarily, you will be floating to our 2 Greenville, TN branches, but there is the potential of floating to Mt. Carmel, Rogersville, Gate City, & Duffield branches, as needs arise.
Dress Code
Business Casual - Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.
Teller Functions
o Perform teller transactions accurately and efficiently
o Balance cash drawer
o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations
o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)
Eastman Credit Union is an Equal Opportunity Employer.
High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
Tips for applying:
After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.
If you are one of our top candidates, you will be contacted by email about the next steps in our process. Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.
We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.
Top candidates have a consistent work history in customer service and cash handling in a professional work environment. This is displayed on a professional resume that can be easily reviewed, is without typos, and tells a story of the candidate's career in an efficient but relevant way.
Position Type : Full-Time/Regular
Location : US, Tennessee, Greeneville
Job ID : 1127
Tracking Code : 1127-565
JOB DESCRIPTION:
Eastman Credit Union is now hiring Full Time Tellers for the Johnson City Region!
Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do.
Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.
Scheduling Requirements
This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
This is a floating position between various branches. Employees will float within one, regional area based on their home address. This position is for the 6 branches in our Johnson City Region.
Dress Code
Business Casual - Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.
Teller Functions
o Perform teller transactions accurately and efficiently
o Balance cash drawer
o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations
o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)
Eastman Credit Union is an Equal Opportunity Employer.
High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
Tips for applying:
After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.
If you are one of our top candidates, you will be contacted by email about the next steps in our process. Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.
We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.
Top candidates have a consistent work history in customer service and cash handling in a professional work environment. This is displayed on a professional resume that can be easily reviewed, is without typos, and tells a story of the candidate's career in an efficient but relevant way.