Current Job Openings

Job ID : 1308

Tracking Code : 1308-565

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JOB DESCRIPTION:

Eastman Credit Union is seeking an Account Resolution Assistant. The Account Resolution Assistant is responsible for the control of delinquent loan accounts in order to protect the assets of the Credit Union and minimize losses by performing the following duties:

Essential Duties and Responsibilities

• Collection of all consumer, commercial, credit card, and real estate loans in compliance with state and federal laws and regulations

• Monitor and removal of consumer and Visa lines of credit

• Monitoring and removal of Overdraft Protection Plus for those members who have delinquent credit obligations or at risk to cause loss

• Review and process skip payments for loans requiring Account Resolution overrides

• Assist Account Resolution Manager in reviewing, preparing and completing monthly management reports

• Review and work various daily, weekly and monthly reports related to delinquencies

• Gather, track and record data involving active loans that potentially exceed 30 days in delinquency. Report monthly productivity for team to Asset Recovery Management

• Communicate with member(s) and evaluate personal circumstances, historical account data and credit information; design a realistic repayment agreement to resolve delinquency and prevent loss to ECU

• Defuse potentially adversarial communications with professional courtesy while maintaining excellent member service

• Work with members who qualify for SCRA (Soldier’s Civil Relief Act) benefits. Monitor accounts to ensure ECU maintains compliant with regulatory requirements

• Maintain versatile knowledge of ECU products, services and processes including Member Business Lending, Card Services, Operations, Consumer and Mortgage Lending

• Serve as a resource for ECU personnel on issues related to losses, delinquencies, repossessions, seizures, collection accounts, judgments, charge offs, corrections, late fees, skips, bankruptcy matters, foreclosures, limit removals and ODPP removal

• Work with Asset Recovery Management in developing and maintaining procedures

• Maintain and utilize working knowledge of various bankruptcy laws and provisions; Contact legal counsel representing members to minimize the Credit Union’s losses and expenses, and to promptly secure surrendered chattel; Collaborate with the Credit Union’s Bankruptcy Coordinator to effectively protect the Credit Union’s interests and minimize losses

• Recommending, preparing / authorizing vehicles to be sent for repossession. Submitting repossession orders via web based application. Monitoring loan(s) until default or delinquency is resolved, member redeems vehicle(s) or vehicle is sold at auction. Ensure all statutory and regulatory requirements regarding the repossession have been met

• Responsible for maintaining spreadsheets and databases housing historical data related to repossessions, charge offs, seizures and delinquencies

• Assist Asset Recovery Management in reviewing the delinquency report, recommending accounts for charge off and preparing monthly charge off list

• Perform transactions and file maintenance of charge offs

• Recognize when Financial Counseling, mitigation or extensions are appropriate for the member and solicit the member for the respective service

• Recommend legal action, repossession and foreclosure with appropriate justification after all other available avenues to collect have been exhausted or where circumstances dictate it prudent to do so

• Audit loan payment histories in response to member disputes and make due date corrections and late fee refunds or credit bureau corrections as needed

• Act as a representative on behalf of the Credit Union on an ongoing basis with legal firms, credit bureau agencies, government agencies, repossession agencies, auction companies, and software companies

• Facilitate loan payments for delinquent loans and all payments to charged off loans

• Assist Loss Management staff with preparing documentation for accounts referred for legal action or third party collection agency

• Prepare for testimony and assist legal counsel in federal and/or state court litigation and seizure hearings

• Prepare and represent the Credit Union at seizure hearings involving seized chattel with liens

• Document and update in detail all pertinent information related to collection activity performed in the Temenos Elements collection software

• Effectively utilize all available resources (the Internet, credit bureau report, loan application, etc.) to locate and confirm residence and employment of members

• Processing and posting TEL payments for loans

• Resolve issues compromising the Credit Union’s security as the result of potential storage, towing, garage, and/or mechanical liens; Ensure vendor charges do not exceed amounts allowable by statutes, protecting members and the Credit Union’s interests

• Reverse ACH, DI WEB and TEL payments returned due to NSF, closed accounts, etc.

• Provide recommendations to members for budget counseling, consolidations, loan extensions, payment methods and other items relating to member’s financial needs

• Computer Skills: Knowledge of CCM, Fiserv, Elements, Accurint, Nautilus, Experian Database software; eTime Payroll systems; Excel, Access Spreadsheet software and Word Processing software, Outlook, Velocity, CUBUS, Misc. credit bureau software, AutoIMS, and other web based miscellaneous software
• Knowledge of Credit Card Module and how to utilize system to obtain reports, review delinquencies, remove limits, and charge off

One year certificate from college or technical school, or six to twelve months related experience and/or training, or equivalent combination of education and experience

Position Type : Full-Time/Regular

Location : US, Tennessee, Kingsport

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Job ID : 1305

Tracking Code : MLO1

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JOB DESCRIPTION:

Eastman Credit Union is seeking an experienced Mortgage Loan Originator. This position is for Inbound Mortgage Origination. Some of the benefits include:

Work/Life Balance - 40 hours per week (November – February)/ Minimal Overtime (March – October)
Non-Commission, Competitive Pay
Benefits Include: Medical, Dental, Vision, 401(k), Paid Vacation, Annual Bonus Plan, Tuition Reimbursement, and more!
Promotional Opportunities and Career Development
Possibility of Floating within Tri Cities Region

Mortgage Loan Originator Functions: 

• Interview prospective borrowers, determine borrowers’ financial goals, and present appropriate ECU product options
• Discuss loan pricing and lock options
• Gather application data such as income, assets, sales contract, etc
• Enter personal and financial information in loan origination system, and analyze applicant financial status to determine feasibility of granting loan.
• Deny application or submit application to Processing
• Review loan application and pertinent disclosures (loan estimate, closing disclosure, etc.) with applicants.
• Compile loan package and discusses loan terms with applicant in accordance with ECU guidelines and policies.
• Deliver loan package to Disclosure Desk in a timely manner (within 1 day of application)
• Confer with underwriter/processing to aid in resolving mortgage underwriting compliance
• Assist members with inquiries and information requests
• Inform loan applicant of credit decision
• Manages pipeline to insure timely loan processing and closing
• Promote and cross-service other ECU products and services as appropriate to member needs
• Continuing education – seminars and on-line training to stay abreast of changes in the mortgage lending industry 
• Maintain working knowledge of mortgage regulatory compliance.  Including but not limited to:
• Regulation Z –
  • High - Cost Mortgages
  • Higher Priced Mortgages
  • Periodic Statement Requirements
  • Adjustable-rate Disclosures and Requirements
  • Ability to Repay
  • Right of Rescission
• Home Mortgage Disclosure Act (HMDA)
• Regulation X
  • Timely Escrow Payments and Treatment of Escrow Balances
  • Error Resolution Procedures
  • Requests for Information
  • Force Placed Insurance
  • Homeownership Counseling
• Regulation B – Equal Credit Opportunity Act
  • Adverse Action
  • Appraisal Delivery
• Qualified Mortgages
• TILA RESPA
• Fair Credit Reporting Act/FACTA
• Equal Credit Opportunity Act
• Right to Financial Privacy Act
• Flood Insurance Notification
• Maintain expert knowledge of systems used in the mortgage process
• ECU currently originates its mortgage loans in Ellie Mae’s Encompass system, also working knowledge of ValuTrac, OSI, Courthouse Retrieval, DU, Data Quick etc.
• Maintain expert knowledge of ECU Mortgage products and services.
• ECU offers a variety of loan products including: FNMA, VA, FHA and USDA products.
• ECU also provides a wide variety of specialty products, First Time Home Buyer, Purchase Plus, Construction, Select, Home Equity/Home Equity Line of Credit and Choice Loans to name a few.
• Team player.  Ability to work well with all areas within mortgage department and ECU.
• Demonstrate exceptional attendance and punctuality practices.

Empathy, Reliability, Responsiveness, and Teamwork

 

 

Bachelors Degree (B.A.) from four year college or university; or three to five years related experience and/or training; equivalent combination of education and experience.

Position Type : Full-Time/Regular

Location : US, Tennessee, Kingsport

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Job ID : 1304

Tracking Code : BQCC25

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JOB DESCRIPTION:

Eastman Credit Union is seeking a Business Services Quality Control Coordinator. The Business Services Quality Control Coordinator conducts post-closing review of business loans for proper documentation disclosures compliance with credit policy. In addition, this position verifies that the core system accurately reflects loan and account terms. The position also includes various responsibilities that enhance the quality of the business loan portfolio.

 

Essential Duties and Responsibilities:

·          Maintains knowledge of ECU’s business loan policies and credit documentation standards.

·          Maintains knowledge of all regulatory requirements for all business products and audit files in keeping with regulatory compliance requirements.    

·          Audits business loan files to verify the accuracy of loan documents processed during application through funding of loans.  This includes verifying the accuracy of loan documents as they pertain to loan type, amount, interest rate, payment terms, collateral, guarantors, signatures, etc. 

·          Requests outstanding documents and document corrections from appropriate staff and communicates and follows-up proactively third parties as needed.

·          Verifies the receipt of recorded collateral documents to ensure ECU’s lien perfection and title interests are intact.

·          Verifies accuracy of core system information when compared with executed loan documents.

·          Verifies denied, withdrawn, and incomplete loan applications are properly documented and in compliance with regulatory guidelines.

·          Performs sampling review of annual financial reviews and collateral reviews to ensure completeness and ticklers are being managed.

·          Ensures loan documentation properly sent to the document repository system.

·          Maintains up-to-date records of loans audited noting all exceptions/errors and action taken to correct. 

·          Assists with preparing files for third party audits and regulatory exams. 

·          Maintains knowledge of business deposit accounts and services.

·          Maintains knowledge of customer due diligence, customer identification program (CIP), and governance/authority documentation for non-natural person ownership structures including corporations, limited liability companies, partnerships, trusts, quasi-governmental entities, unincorporated associations, etc.  

·          Proactive in adding critical items to audit checklists.  Proactive in auditing items related to regulatory changes as they occur.

·          Assists various ECU Member Business Services staff with administrative duties in department as needed.

·          Assists with projects when requested.

·          Oversees and manages ECU Member Business Services department supply ordering process.

·          Identifies and reports to supervisor issues/risks noted in completing job functions.

·          Perform other duties as assigned from time to time.

 

Flexible work hours are allowed, provided employees complete 40 hours per week and fulfill all job responsibilities. Options include adjusted start and end times and varied break lengths.

Associate's degree (A. A.) or equivalent from two-year college or technical school; or two years or more related experience and/or training; or equivalent combination of education and experience.

Position Type : Full-Time/Regular

Location : US, Tennessee, Kingsport

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Job ID : 1301

Tracking Code : CSS1

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JOB DESCRIPTION:

Eastman Credit Union is seeking a Card Services Specialist. The Card Services Specialist provides support for all card products including ATM Debit, Debit and Credit for employees and members by email, telephone, text, and face-to-face. This position is open to Tennessee, Virginia, and Texas applicants.

Essential Duties and Responsibilities

Support entails research and resolution of issues related to card use requiring in-depth knowledge of:
• DNA CORE
• Credit Card Module (CCM)
• Entrust DataCard
• VDPS
• Visa Online (VROL)

In addition, this position requires working knowledge of:
• LexisNexis
• MeridianLink
• Centrix
• AmpliFi Loyalty
• Nautilus
• Docusign
• ECU Cards App
• Eltropy
• Five9

• Act as primary support for Entrust DataCard printers, which includes maintenance and branch assistance.
• Process ATM Debit, Credit card and Debit card requests that are received via Internet, phone or mail.
• Post transactions to appropriate general ledger accounts as needed based on transaction data from Accounting.
• Assist in conduction of Cards training as necessary, clarifying policies and procedures while providing other information and tools as needed.
• Maintain an understanding of federal laws and regulations related to credit union and Visa® card compliance.
• Ensure that all reports of unauthorized transactions are entered into Centrix with accuracy.
• Ensure departmental compliance with established security and confidentiality relative to member information.
• Adhere to Service Excellence expectations in dealing with members and staff.
• Proactively time manage staff and member expectations when communicating and responding to inquiries, issues, voicemails and emails to positively maintain relationships.
• Maintain awareness of all card operations and ever-changing Visa operating rules and regulations.
• Answer a large volume of escalated calls related to card support.

• Provide ECU staff and members with detailed support on card issues and questions, which requires an in-depth knowledge of all systems utilized by Card Services.
• Research and resolve account inquiries, issues and disputes. As necessary, adjust incorrect entries to account and ensure all associated systems are updated accordingly.
• As necessary, create ATM Debit, Debit and Credit plastic for members.
• Upon request, print credit and debit cards to various branches for members.
• In accordance with recommended practices, maintain log of all returned cards and their final disposition whether destroyed or delivered to the member.
• Process all returned credit card statements and attempt to resend.
• Analyze possible erroneous holds as reported by members and staff. If necessary, make appropriate changes in CORE or CCM, and/or VDPS.
• Correct Debit File Exceptions in the DNA system on a daily basis to mitigate errors to members’ accounts and ensure debits are posted properly.
• Serve as primary support for all mobile pay products. Includes enrollment, maintenance and trouble-shooting issues.
• Coordinate placement, training and maintenance of Card Wizard machines. Ensure compliance with Visa regulations – both the physical placement and security access - related to set up and use of Instant Issue terminals.
• Act as steward for all ATM Debit, Debit and Credit plastic. This includes necessary plastic sent to branches equipped with Instant Issue terminals, monthly balancing of plastic on hand, maintaining an adequate supply of card plastics in-house and at our card vendor.
• Ensure control of issuing, blocking and renewal of ATM Debit, Debit and Credit cards by compiling, verifying and filing requests and forms.
• Serve as support for ECU Cards App. Provide details for troubleshooting to members and staff as necessary.
• Review daily reports to ensure card orders and reissue requests processed properly. For identified issues, research to determine problem and take corrective action to mitigate negative member impact.
• Provide Cards related reporting for Visa.
• Prepare fraud and dispute claims utilizing Centrix and DocuSign ensuring ECU remains in compliance with all federal and Visa® regulations related to error resolution of electronic items.
• Take applications in MeridianLink (new applications, upgrades, limit increases, requalification). Work with Members, Underwriters and Consumer Processing as needed to ensure a smooth loan process for the Member.
• Provide Visa® benefit disclosures to all new credit card accounts as part of MeridianLink disclosure packet.
• Audit all new credit card accounts opened.
• Process Balance Transfer requests submitted by Members and Staff.
• Provide rewards support for all credit card reward BINs. Transfer points, research issues and redeem upon request.
• Serve as primary support for foreign cash advance terminals.
• Respond to any disputes on foreign cash advances performed by branches.

• Asset Quality
• Adhere to ECU’s policies and guidelines.
• Responsible for accurate and efficient completion of member and staff requests.

• Security and Safety
• Maintain strict confidentiality toward member accounts within ECU as well as outside
ECU.
• Maintain strict confidentiality toward ECU corporate information and assets.
• Take action to provide and maintain a safe working environment and member
environment- Report all potentially unsafe acts/conditions to appropriate staff.

• Compliance
• Maintain up to date knowledge of relevant regulations (including BSA, Reg Z, Reg E, Visa)
and act in accordance.

• Service Excellence
• Know and adhere to all aspects of ECU’s Service Excellence.
• Assist in creating a “Member First” culture.

• Provide support to branch staff to enhance member experiences.

• Teamwork and Contribution
• Identify and support self- improvement opportunities.
• Demonstrate team player qualities.
• Volunteer to assist otherstaff whenever possible.
• Attend and participate in team meetings.

• Attendance and Punctuality
• Demonstrate exceptional attendance and punctuality practices.
• Arrive at work and return from lunch/meetings promptly.

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Position Type : Full-Time/Regular

Location : US, Tennessee, Kingsport

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Job ID : 1300

Tracking Code : DDC1

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JOB DESCRIPTION:

Eastman Credit Union is seeking a Dealer Direct Coordinator. The Dealer Direct Coordinator originates and funds quality loans and opens memberships by maintaining strong, healthy relationships with Dealers and members, as well as enforce policies, guidelines, procedures, and processes to support profitable Dealer Direct program.  The Dealer Direct Coordinator must exhibit strong multi-tasking, time management, and organizational skills.  The Dealer Direct Coordinator should be self-motivated, detail oriented, and exhibit the ability to work independently in a high-volume environment.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

·         Handling of applications/loans

·      Originate consumer loan applications submitted by Dealer(s) via DealerTrack or RouteOne by monitoring the Dealer Direct Queues in MeridianLink to ensure completeness prior to sending to Central Underwriters for review.

·      Scrutinize all loan applications received from Dealers for funding, assuring it has met ECU’s criteria before buying the loan. Send back to Dealers, loan applications that have not met ECU’s criteria.

·      Audit loan packets for accuracy and completeness to fund loans which are approved by System or Central Underwriters.

·      Complete and verify all income documentation to ensure accurate information is entered and is compliant with decisioned information.

·      Assure ECU retains control of lending process.

·         Asset Quality

·      Responsible for verifying membership and loan documents are accurate and complete, including member identification, prior to opening new membership and funding loan.

·      Ensure sound loan analysis through adherence to established lending practices, policies, and guidelines.

·      Audit memberships opened by Dealer Direct staff for early detection of any exceptions.

·         Service Excellence

·      Be available to answer calls from Dealers to:

•          discuss credit applications

•          communicate between Underwriters and Dealers

•          provide payoffs

·      Maintain good working relationship with Dealers

·      Assist with problem resolution/concerns from Dealers and/or members.

·      Know and adhere to ECU’s Service Excellence Expectations.

·            Compliance

·      Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU.

·      Review MeridianLink report daily to mail Pre-Qualification letters and Adverse Action Notice to meet regulatory requirements on notice.

·      Maintain up-to-date knowledge of relevant regulations (including BSA, FCRA, ECOA, CIP, and OFAC).

·            Teamwork and Contribution

·      Identify and support self-improvement opportunities.

·      Demonstrate team player qualities.

·      Identify process improvement opportunities.

·      Volunteer to assist Dealer Direct staff or Dealer to obtain ECU required documentation for loan funding (i.e. paystubs or tax returns) whenever possible.

·      Assist others within ECU.

·      Attend and participate in Team meetings.

·      Support ECU’s Mission, Vision, Strategic Intent, Values, Policies, Guidelines and Management’s decisions and communicate these in a positive manner.

·      Serve as a resource to Dealers, members, and ECU staff.

·            Attendance and Punctuality

·      Demonstrate exceptional attendance and punctuality practices.

·      Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time).

·      Work hours between 7:30am – 6:30pm and alternating Saturday shifts

·      Document overtime, PTO, etc.

·      Be flexible when needed during scheduled off time.

·      Minimize personal interruptions during work hours.

·            Make routine follow up calls to members to verify vehicle options and sales contract terms on a random sampling basis and request feedback on Dealer experience.

·            Complete upload of ACH file to Web Client each morning.

·            Assist with paying Dealer Origination Fees each month.

·            Exhibit strong computer, written and verbal skill.

·            Explore ways to decrease expense structure and increase income.

 

High school diploma or general education degree (GED); or six months to one-year related experience and/or training; or equivalent combination of education and experience.

Position Type : Full-Time/Regular

Location : US, Tennessee, Kingsport

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Job ID : 1296

Tracking Code : ETATA25

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JOB DESCRIPTION:

ECU Title & Escrow is seeking a Title Agent Trainee/Title Agent. The Title Agent is responsible for preparing all documentation required to close the real property transaction, ensure all loan closings are conducted within established criteria and guidelines, and travels to closing locations as needed.  Issues related title insurance policies.

 

I.               Position Responsibilities:

 

A.             Documentation Preparation & Analysis

 

a.     Analyze, provide final approval, and sign off on title commitments and title policies.

b.     Prepares ALTA settlement statement in compliance with all lenders, HUD, state, and federal regulatory requirements.

c.     Collects, prepares, analyzes, and/or assembles other documents required for closing including, but not limited to, deeds, powers of attorney, property descriptions, survey and plat descriptions, proof of insurance, confirm and secure payoff information, authorizations from seller and borrower, confirm realtor information, tax information and proof of termite inspection.

d.     Reviews all documents for completeness and accuracy.

e.     Confirm documents convey title appropriately between parties; confirm lien documents are accurate; and works with appropriate parties to resolve any outstanding title issues.

f.      Explain owner’s title insurance and benefits to buyers prior to closing.

 

B.             Scheduling, Communication and Travel

 

a.     Serves as primary contact for members, realtors, lender staff, buyers, sellers, and other interested parties.

b.     Assist parties with information gathering, answering questions, directs parties to the appropriate department/personnel for specialized services.

c.     Review closing documents with appropriate parties by explaining provisions and procedures contained within and answering questions.

d.     Schedule settlement meetings where real estate transactions are closed.

e.     Travel to and from closing locations in the greater Tennessee and Virginia region to conduct closings as needed. 

f.      Prepares lender package and delivers to Closing Agent for ultimate delivery to lender following closing.

g.     Post-Closing:

                                                        i.     Assists Settlement Agents in disbursing closing funds and proceeds in conjunction with lender instructions and closing requirements. Prepare and assemble documents for recording after closing.

                                                       ii.     Closes out files and follows established audit protocols to ensure all documentation is complete and all funds properly disbursed.

                                                      iii.     Responds to member post-closing questions and requests for information.

h.     Provides backup for Closing Agents and staff who are on vacation, sick or are otherwise unavailable as needed. 

 

C.             Other Duties

 

a.     Follow regulations to ensure that all transactions comply with state and federal regulations and rules.

b.     Attend training to remain current with industry standards and regulations.

c.     Actively participates in marketing, community relations activities and civic groups to represent ECUTE.

d.     Must be willing to work flexible hours, including weekend and evening hours, and travel by personal automobile as needed to preform closings in the areas served by ECUTE.

e.     Other duties as assigned.

 

II.              Knowledge and Skills Required:

 

a.    Licensed title agent in Tennessee/Virginia.  Must complete file review with manager prior to advancement from Trainee.  Or may have at least one year experience in a previous title agent position.

b.    State and federal laws and regulations governing the issuance of the title insurance and settlement of real property transactions, including RESPA, RESA (Virginia statute) Truth in Lending, TRID, ECOA and state UCC laws.

c.    Excellent understanding of the field’s concepts, practices, and procedures

d.    Solid understanding of the jurisdictional requirements for performing real property settlement services in all jurisdictions in which ECUTE operates.

e.    Best practices for title companies as designated by ALTA, title insurance underwriters/auditors, and/ or other applicable trade or regulatory authorities.

f.    Excellent Member service skills.

g.    High attention to detail; ability to read and analyze industry-specific, financial, and basic legal documents.

h.    Strong ability to prioritize and manage tight deadlines.

i.      High level of comfort with industry specific software utilized by ECU Title.

j.     Excellent Microsoft Office skills.  

k.    Ability to work independently and exercise judgment, critical thinking and decision making to identify and resolve title issues.

l.     Must be a notary.  Will establish if not currently a notary.  Must attend ECU’s notary service class.

High school diploma is required; at least two-years of advanced schooling is preferred. Three years of experience in mortgage lending, a title and escrow agency or a real estate law office is preferred but will consider a combination of education and experience.

Position Type : Full-Time/Regular

Location : US, Tennessee, Kingsport

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Job ID : 1270

Tracking Code : SAAD

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JOB DESCRIPTION:

Eastman Credit Union is seeking a Systems Analyst for the Applications/Database Team. This position includes the following responsibilities:

 

Position Type : Full-Time/Regular

Location : US, Tennessee, Kingsport

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Job ID : 1266

Tracking Code : CCS

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JOB DESCRIPTION:

 

Eastman Credit Union is seeking a Contact Center Specialist in our Kingsport, Tennessee location. This position delivers service excellence to members who elect to interact with ECU via phone. The Contact Center Specialist develops and maintains skills to assist members with a wide variety of financial needs, resulting in first contact resolution. A hybrid work schedule is available after the training period. We offer work/life balance with periodic overtime.

Essential Duties and Responsibilities  

• Assist with a broad range of questions and issues with a high degree of accuracy, efficiency, courtesy, confidentiality, and professionalism – resulting in an organizational culture that provides value-added services that meet and exceed the expectations of our members
• Adhere to and maintain all expectations laid out within the Member Contact Center Phone Group Job Expectation Worksheet
• Provide ECU members with product and service information to meet their needs & promote usage of other ECU services as appropriate
• Adhere to all ECU policies and guidelines
• Maintain thorough knowledge of ECU products and services, as well as related guidelines and procedures
• Serve as a role model for co-workers – professionalism, attitude, reliability, etc.
• Make quick decisions in adherence to procedures while using good judgement
• Proficiency in systems related to providing service (i.e., Fiserv DNA, Instant Open, CCM, Clean Entry, Dealer Track, DocuSign, Eltropy, NCR, Visa DPS, Harland, IS Research, Nautilus, Mitel Connect, Mitel Contact Center, CUBUS, Velocity, Vertifi, NADA, WireXchange)
  
  

Additional Responsibilities (that may be assigned) 

• Participate in Member Service, Consumer Lending, and Card Service Focus Teams and Head Teller Forums
• Actively serves as a mentor to new hires and co-workers within the Member Contact Center
• Loan Originator:
• Create quality loan applications for members ready to apply for Consumer Loan products
• Maintain knowledge of regulations regarding Consumer Loan processes, Visa processes, and various Member Service processes
• Coordinate with Lending Center staff, branch staff, and other departments to refer or capture additional loan opportunities which may benefit members and ensure members are taken care of in a quick manner
• Adhere to ECU Lending Policies and Guidelines
  
  

Training programs

• NEO, Teller Training, Teller Review, MCC Beginners, MCC Refresher, and Specialty Teller
• When assigned: Member Service Training and Consumer Lending Training
  
  

Service Excellence

 

• Know and adhere to all Service Excellence Expectations and Service Excellence Plus
• Know and adhere to Mystery Shop Expectations
• Use member’s name twice in each call
• Assist in creating and maintaining a “Member First” culture
• Strive for first contact resolution
  
  

Asset Quality

• Accurately answer loan questions
• Recognize and refer loan possibilities to the appropriate group such as: Lending Center, Outbound, MCC Point Group, Mortgage.
  
  

Security and Safety

• Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
• Maintain strict confidentiality toward ECU corporate information and assets
• Be aware of “all clear” signal, various alarms/security measures
• Be aware of possible fraud attempts.
• Take action to provide/maintain a safe working environment – Report all potentially unsafe acts/conditions to appropriate staff
  
  

Compliance

• Maintain up-to-date knowledge of relevant regulations (including BSA, Reg CC, Reg E, Reg Z and OFAC)
  
  

Teamwork and Contribution

• Identify and support self-improvement opportunities
• Demonstrate team player qualities
• Volunteer to assist other staff whenever possible
• Assist others within ECU
• Support ECU’s Mission, Vision, Strategic Intent, Values, Policies, Guidelines and Management decisions
  
  

Attendance and Punctuality  

• Demonstrate exceptional attendance and punctuality practices
• Arrive at work and return from lunch /meeting promptly – be at workstation and ready to work at scheduled time
• Be flexible when needed during scheduled off time
• Review time daily

 

High school diploma or general education degree (GED); one to three months related experience and/or training; equivalent combination of education and experience.

Position Type : Full-Time/Regular

Location : US, Tennessee, Kingsport

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Job ID : 1258

Tracking Code : FTTTXR1

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JOB DESCRIPTION:

Eastman Credit Union is now hiring Full Time Tellers for our Longview, Texas region!

Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 

Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.

Scheduling Requirements
This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
This is a floating position between various branches. Employees will float within our Longview, Texas Region.

Dress Code
Business Casual - Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.

Teller Functions
o Perform teller transactions accurately and efficiently
o Balance cash drawer
o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations
o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)

Eastman Credit Union is an Equal Opportunity Employer.

High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
 

Tips for applying:

After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.

If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.

We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.

Top candidates have a consistent work history in customer service and cash handling in a professional work environment. This is displayed on a professional resume that can be easily reviewed, is without typos, and tells a story of the candidate's career in an efficient but relevant way. 

Position Type : Full-Time/Regular

Location : US, Texas, Longview

Apply Now

Job ID : 1257

Tracking Code : MCCTXQ1

Apply Now

JOB DESCRIPTION:

 

Eastman Credit Union is seeking a Contact Center Specialist in our Longview, Texas location. This position delivers service excellence to members who elect to interact with ECU via phone. The Contact Center Specialist develops and maintains skills to assist members with a wide variety of financial needs, resulting in first contact resolution. A hybrid work schedule is available after the training period. We offer work/life balance with periodic overtime.

Essential Duties and Responsibilities  

• Assist with a broad range of questions and issues with a high degree of accuracy, efficiency, courtesy, confidentiality, and professionalism – resulting in an organizational culture that provides value-added services that meet and exceed the expectations of our members
• Adhere to and maintain all expectations laid out within the Member Contact Center Phone Group Job Expectation Worksheet
• Provide ECU members with product and service information to meet their needs & promote usage of other ECU services as appropriate
• Adhere to all ECU policies and guidelines
• Maintain thorough knowledge of ECU products and services, as well as related guidelines and procedures
• Serve as a role model for co-workers – professionalism, attitude, reliability, etc.
• Make quick decisions in adherence to procedures while using good judgement
• Proficiency in systems related to providing service (i.e., Fiserv DNA, Instant Open, CCM, Clean Entry, Dealer Track, DocuSign, Eltropy, NCR, Visa DPS, Harland, IS Research, Nautilus, Mitel Connect, Mitel Contact Center, CUBUS, Velocity, Vertifi, NADA, WireXchange)
  
  

Additional Responsibilities (that may be assigned) 

• Participate in Member Service, Consumer Lending, and Card Service Focus Teams and Head Teller Forums
• Actively serves as a mentor to new hires and co-workers within the Member Contact Center
• Loan Originator:
• Create quality loan applications for members ready to apply for Consumer Loan products
• Maintain knowledge of regulations regarding Consumer Loan processes, Visa processes, and various Member Service processes
• Coordinate with Lending Center staff, branch staff, and other departments to refer or capture additional loan opportunities which may benefit members and ensure members are taken care of in a quick manner
• Adhere to ECU Lending Policies and Guidelines
  
  

Training programs

• NEO, Teller Training, Teller Review, MCC Beginners, MCC Refresher, and Specialty Teller
• When assigned: Member Service Training and Consumer Lending Training
  
  

Service Excellence

 

• Know and adhere to all Service Excellence Expectations and Service Excellence Plus
• Know and adhere to Mystery Shop Expectations
• Use member’s name twice in each call
• Assist in creating and maintaining a “Member First” culture
• Strive for first contact resolution
  
  

Asset Quality

• Accurately answer loan questions
• Recognize and refer loan possibilities to the appropriate group such as: Lending Center, Outbound, MCC Point Group, Mortgage.
  
  

Security and Safety

• Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
• Maintain strict confidentiality toward ECU corporate information and assets
• Be aware of “all clear” signal, various alarms/security measures
• Be aware of possible fraud attempts.
• Take action to provide/maintain a safe working environment – Report all potentially unsafe acts/conditions to appropriate staff
  
  

Compliance

• Maintain up-to-date knowledge of relevant regulations (including BSA, Reg CC, Reg E, Reg Z and OFAC)
  
  

Teamwork and Contribution

• Identify and support self-improvement opportunities
• Demonstrate team player qualities
• Volunteer to assist other staff whenever possible
• Assist others within ECU
• Support ECU’s Mission, Vision, Strategic Intent, Values, Policies, Guidelines and Management decisions
  
  

Attendance and Punctuality  

• Demonstrate exceptional attendance and punctuality practices
• Arrive at work and return from lunch /meeting promptly – be at workstation and ready to work at scheduled time
• Be flexible when needed during scheduled off time
• Review time daily

 

High school diploma or general education degree (GED); one to three months related experience and/or training; equivalent combination of education and experience.

Position Type : Full-Time/Regular

Location : US, Texas, Longview

Apply Now

Job ID : 1254

Tracking Code : FTBBAQ1

Apply Now

JOB DESCRIPTION:

Eastman Credit Union is now hiring Full Time Tellers for the North Region (Bristol/Blountville/Abingdon)

Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 

Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.

Scheduling Requirements
This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
This is a floating position between various branches. Employees will float within one, regional area based on their home address [i.e. Kingsport, Johnson City, North (Bristol/Blountville/Abingdon/Piney Flats), West (Greeneville/Mt. Carmel, Rogersville/Gate City & Duffield), and Texas].

Dress Code
Business Casual - Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.

Teller Functions
o Perform teller transactions accurately and efficiently
o Balance cash drawer
o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations
o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)

Eastman Credit Union is an Equal Opportunity Employer.

High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
 

Tips for applying:

After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.

If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.

We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.

Top candidates have a consistent work history in customer service and cash handling in a professional work environment. This is displayed on a professional resume that can be easily reviewed, is without typos, and tells a story of the candidate's career in an efficient but relevant way. 

Position Type : Full-Time/Regular

Location : US, Tennessee, Bristol

Apply Now

Job ID : 1184

Tracking Code : 1184-565

Apply Now

JOB DESCRIPTION:

Eastman Credit Union is now hiring Full Time Tellers for all regions!

Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 

Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.

Scheduling Requirements
This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
This is a floating position between various branches in our West Region. Primarily, you will be floating to our Duffield and Gate City, VA branches, but there is the potential of floating to Mt. Carmel, Rogersville, & Greeneville, TN branches, as needs arise.

Dress Code
Business Casual - Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.

Teller Functions
o Perform teller transactions accurately and efficiently
o Balance cash drawer
o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations
o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)

Eastman Credit Union is an Equal Opportunity Employer.

High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
 

Tips for applying:

After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.

If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.

We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.

Top candidates have a consistent work history in customer service and cash handling in a professional work environment. This is displayed on a professional resume that can be easily reviewed, is without typos, and tells a story of the candidate's career in an efficient but relevant way. 

Position Type : Full-Time/Regular

Location : US, Virginia, Duffield

Apply Now

Job ID : 1189

Tracking Code : FTKPTQ3

Apply Now

JOB DESCRIPTION:

Eastman Credit Union is now hiring Full Time Tellers for the Kingsport Region!

Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 

Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.

Scheduling Requirements
This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
This is a floating position between various branches. Employees will float within one, regional area based on their home address [i.e. Kingsport, Johnson City, North (Bristol/Blountville/Abingdon/Piney Flats), West (Greeneville/Mt. Carmel, Rogersville/Gate City & Duffield), and Texas].

Dress Code
Business Casual - Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.

Teller Functions
o Perform teller transactions accurately and efficiently
o Balance cash drawer
o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations
o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)

Eastman Credit Union is an Equal Opportunity Employer.

High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
 

Tips for applying:

After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.

If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.

We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.

Top candidates have a consistent work history in customer service and cash handling in a professional work environment. This is displayed on a professional resume that can be easily reviewed, is without typos, and tells a story of the candidate's career in an efficient but relevant way. 

Position Type : Full-Time/Regular

Location : US, Tennessee, Kingsport

Apply Now

Job ID : 1180

Tracking Code : FTTWR1

Apply Now

JOB DESCRIPTION:

Eastman Credit Union is now hiring Full Time Tellers for all regions!

Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 

Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.

Scheduling Requirements
This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
This is a floating position between various branches in our West Region. Primarily, you will be floating to our 2 Greenville, TN branches, but there is the potential of floating to Mt. Carmel, Rogersville, Gate City, & Duffield branches, as needs arise.

Dress Code
Business Casual - Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.

Teller Functions
o Perform teller transactions accurately and efficiently
o Balance cash drawer
o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations
o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)

Eastman Credit Union is an Equal Opportunity Employer.

High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
 

Tips for applying:

After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.

If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.

We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.

Top candidates have a consistent work history in customer service and cash handling in a professional work environment. This is displayed on a professional resume that can be easily reviewed, is without typos, and tells a story of the candidate's career in an efficient but relevant way. 

Position Type : Full-Time/Regular

Location : US, Tennessee, Greeneville

Apply Now