ECU Mobile Banking App is the Nation's Most Loved

January 16, 2019

KINGSPORT – According to MagnifyMoney, ratings posted by Eastman Credit Union mobile app users has earned ECU a first place designation among the nation’s top 100 banks and credit unions, rounding out a year of record-breaking member satisfaction and growth. 

“Part of offering excellent service is anticipating members’ needs.  Members need, deserve, and expect excellent online and mobile access, along with exceptional in-branch service.  Our goal is to exceed their expectations in every way. We are pleased to be hometown and high-tech at the same time.  Thank you to each member who chose to share their positive review,” said Olan O. Jones, ECU CEO and president.

Members are very happy with ECU’s online solutions, as their voluntary reviews on both Google Play and iTunes have ranked ECU’s app better than the competition. Since MagnifyMoney started this ranking in 2014, ECU has maintained a top position. 

ECU’s motto of “ECU Beside You” is embodied in the app reviews.  Members state that they love the immediate access to funds, seeing transactions post in real time, viewing cancelled checks, paying loans instantly, making instant online deposits, and accessing accounts from anywhere at any time.

One app reviewer sums it up well, “Love the app, makes life a bit easier.”

“This is a national ranking.  The rating is unbiased evidence that in all decisions ECU truly puts members first.  We do our best to only offer services that are safe, secure, and value-adding,” said Jones.