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ECU Mobile App Rated #1 in Nation for 2016

In December, MagnifyMoney™, a website that makes it easy for people to compare financial products, receive personalized recommendations, and save money, informed Eastman Credit Union (ECU) that their mobile banking app outranked over 100 other banks and credit unions across the country, gaining national attention from peers and industry leaders.

MagnifyMoney™ reviewed the ratings of mobile banking apps available through iTunes and Google Play for over 100 of the top banks and credit unions.  Once again, ECU members have spoken.

“Our members never hesitate to let us know when a product or service is or isn’t performing up to their expectations.  It’s always satisfying to know that we’ve provided a service that has made their lives easier, and we appreciate their kind words regarding our mobile app.  When we were contacted regarding our mobile app rankings in comparison to other financial institutions, it confirmed that we are, once again, providing members with exceptional services that go above and beyond anything they can find anywhere else”, said Olan Jones, CEO and president of ECU.

ECU’s member service is well known by members and is annually documented by an independent research firm, which consistently reports ECU members to be among the happiest in the nation.  So whether it’s face-to-face or at your fingertips, ECU’s focus on exceptional service transcends traditional methods providing members the options of brick-and-mortar branches, as well as apps available for smartphones and tablets.

In 2015, ECU tied with four other financial institutions for the coveted number one spot.  The addition of Apple Watch capabilities most likely pushed it into the top position for 2016.  ECU partners with NCR, a world leader in transaction technologies, to provide this top ranked mobile app to their members.

“At Eastman Credit Union, we strive to provide our members with the best products and services, and our mobile applications are no exception,” said Darrell Dinsmore, VP Information Technology at ECU. "By partnering with NCR, we are able to offer our members with a best in class mobile solution that meets their needs when it comes to managing their finances on the go."

Although enhanced features, such as Apple Watch capabilities, matter greatly, it’s generally overall dependability and ease of use that rank high with mobile app users.  The ability to take care of their account matters quickly and easily, without interrupting their daily routine, are the things users look for that result in high rankings.

"People are increasingly relying on mobile banking apps to meet their everyday banking needs. From checking balances to depositing checks, consumers have high expectations and even higher demands. Whether you are a large bank or a small credit union, the quality of your app could mean the difference between growing or shrinking your customer base. Eastman Credit Union has clearly been listening to their customers and investing in the right functionality. The ultimate test of an app comes from the user reviews, and Eastman should be proud to be ranked the best mobile banking app in the country in 2016,” said Nick Clements, founder of MagnifyMoney.com.

About MagnifyMoney™

MagnifyMoney.com makes it easy for consumers to shop for the best financial products and get answers to their most important financial questions. MagnifyMoney’s unbiased advice and comprehensive product database helps millions of people compare credit cards, loans, checking accounts, and savings accounts.  

The Fine Print Blog, led by a newsroom of personal finance experts, is dedicated to helping people save money and lead financially healthier lives through strategies and tips for avoiding fees, getting out of debt, paying off student loans, avoiding consumer scams, and other financial topics. MagnifyMoney was launched in 2014 and is based in New York, NY.

About Eastman Credit Union

With over 180,000 members worldwide, $3.5 billion in assets, and almost 700 employees, ECU operates 25 branch offices and more than 70 ATMs in four states, and provides access to over 55,000 surcharge-free ATMs nationwide via the Allpoint Network.  For additional information, visit www.ecu.org or call 800.999.2328.

 

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