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ECU Online Guarantee

ECU is committed to providing you with cutting edge online services in a safe and secure environment.  We are confident that ECU Online will protect your transactions and perform them accurately.  In order to alleviate any security concerns you may have about using ECU Online Services, we guarantee to reimburse you for any unauthorized removal of funds from your account provided you comply with Your Responsibilities.

Your Responsibilities

  • Regularly review your account statements and immediately report any unauthorized activity by calling (423) 229.8200 or (800) 999.2328 or email ECU.
  • Review your account statement promptly after receipt and notify us if you discover any unauthorized transactions.  We will reimburse you for funds transferred from your accounts up to the amount of your loss if you notify us of any unauthorized transfers that appear on your account statement within sixty (60) days of the date we sent the statement to you.  If you do not notify us within sixty (60) days, you may not be entitled to reimbursement for unauthorized transfers that occur after these sixty (60) days.
  • Keep your member ID and password confidential.  If you share this information with someone else, all transactions they initiate with the information are considered as authorized by you, even for transactions you did not intend for them to make.
  • Do not leave your computer unattended during an ECU Online session.
  • Be sure to end your ECU Online session by clicking 'Sign Off / Exit' before you leave your computer unattended.
  • Input your information correctly.  We will not be liable for input errors or negligent use of ECU Online.


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© 2017 Eastman Credit Union. All rights reserved.  
Eastman Credit Union respects your privacy - Please view our Privacy and Policy Statement.
Unauthorized account access or use is not permitted and may constitute a crime punishable by law.
This credit union is federally insured by the National Credit Union Administration.
Equal Housing Opportunity.