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call us: (800) 999.2328

Unable to Access ECU Online

Make sure the browser you are using is compatible with ECU Online. We require using one of the latest versions of major Internet browser software. From within the browser click on "Help" and "About" to determine which version you are using. Make sure that TLS is enabled and Java/JavaScript and Accept All Cookies options are enabled.  See additional information below about specific settings for each browser supported by ECU Online.

Resolving Password Problems

Please check the following:

  1. Caps Lock Key - Since it is case sensitive, the caps lock key can alter the password.
  2. Time Frame You Last Entered - The first time you entered your password, you were taken to the change password screen so you may have selected a different password and forgotten it.
  3. Not logged in for 90 days - If you have not logged into ECU Online for 90 days or more your account has reverted back to new user status.  You will need to contact the credit union to re-establish this service.

PLEASE NOTE: The system will only allow three (3) password attempts before locking your account. Please call (423) 229.8200 or (800) 999.2328 to request a password reset.

While many browsers can be used to access ECU Online, ECU supports the following browsers:

  • Internet Explorer 11
  • Mozilla Firefox
  • Safari 9
  • Google Chrome

General minimum requirements for all browser types:

  • Cookies
    • Session - Enabled
    • Permanent - Enabled
  • Javascript
    • Must be enabled
  • Minimum Screen Resolution
    • 1024 x 768 pixels
  • Adobe Acrobat Reader
    • Version 9.x or higher
  • Adobe Flash Player
    • Version 10 or higher


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© 2018 Eastman Credit Union. All rights reserved.  
Eastman Credit Union respects your privacy - Please view our Privacy and Policy Statement.
Unauthorized account access or use is not permitted and may constitute a crime punishable by law.
This credit union is federally insured by the National Credit Union Administration.
Equal Housing Opportunity.