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Service Center (Monday - Friday  7:30 AM to 5:30 PM EST) 

  • Local: (423) 229.8200
  • Texas: (903) 381.6500 (Monday - Friday  8:00 AM to 5:00 PM CST) 
  • Toll Free: (800) 999.2328

ECU PhoneLink (Touch-tone Telephone Banking)

  • Local: (423) 229.6767
  • Toll Free: (800) 999.2328, Option 1

Visa® Cardholders

  • Report a lost or stolen card: (800) 999.2328, Option 4
  • Activate a new card: (800) 543.5073 (24 hours, 7 days) from your home phone or (727) 570.4888 from International locations
  • Ensure the use of your card before traveling: (800) 999.2328, Option 7

Routing and Transit (ABA) Number

  • 264279350


Email us 24 hours a day, seven days a week by clicking Next Page at the bottom.

Please note: The link to the online email form is not a secure means of communication. Do not send account numbers, inquire about specific account information or request changes to your account record when corresponding through these channels. For these purposes, please use the ECU Online messaging system.

Postal Mail

  • Mailing Address: Eastman Credit Union P.O. Box 1989   Kingsport, Tennessee 37662
  • Physical Address: Eastman Credit Union 2021 Meadowview Lane   Kingsport, Tennessee 37660


If you believe an error has occurred with respect to your mortgage loan or you need additional information, you must send written notice to P.O. Box 1989, Attention: Error Resolution Department, Kingsport, TN 37662.

Provide Feedback

Eastman Credit Union is interested in receiving feedback concerning your experiences while visiting us online, at a branch or via the telephone. The comments you provide will be used to improve the overall quality and level of service within your credit union.  If you would like to provide feedback, please continue to the form on the next page.

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Unauthorized account access or use is not permitted and may constitute a crime punishable by law.
This credit union is federally insured by the National Credit Union Administration.
Equal Housing Opportunity.