Service Center (Monday - Friday 7:30 AM to 5:30 PM EST)
Local: (423) 229.8200
Texas: (903) 381.6500 (Monday - Friday 8:00 AM to 5:00 PM CST)
Toll Free: (800) 999.2328
ECU PhoneLink (Touch-tone Telephone Banking)
Local: (423) 229.6767
Toll Free: (800) 999.2328, Option 1
Report a lost or stolen card: (800) 999.2328, Option 7
Activate a new card: (800) 543.5073 (24 hours, 7 days) from your home phone or (727) 570.4888 from International locations
Ensure the use of your card before traveling: (800) 999.2328, Option 7
Routing and Transit (ABA) Number
Email us 24 hours a day, seven days a week by clicking Next Page at the bottom.
Please note: The link to the online email form is not a secure means of communication. Do not send account numbers, inquire about specific account information or request changes to your account record when corresponding through these channels. For these purposes, please use the ECU Online messaging system.
Mailing Address: Eastman Credit Union P.O. Box 1989 Kingsport, Tennessee 37662
Physical Address: Eastman Credit Union 2021 Meadowview Lane Kingsport, Tennessee 37660
MORTGAGE LOAN ERRORS AND REQUESTS FOR INFORMATION
If you believe an error has occurred with respect to your mortgage loan or you need additional information, you must send written notice to P.O. Box 1989, Attention: Error Resolution Department, Kingsport, TN 37662.
Eastman Credit Union is interested in receiving feedback concerning your experiences while visiting us online, at a branch or via the telephone. The comments you provide will be used to improve the overall quality and level of service within your credit union. If you would like to provide feedback, please continue to the form on the next page.