call us: (800) 999.2328

Lost or Stolen Debit or Credit Card 

It's a good idea to make copies of all your credit cards, ID cards, licenses and everything in your wallet before your information goes missing.  Make sure you photocopy both sides of all your cards, and list your account numbers, and toll free phone numbers you'd need to call to report them missing.  Be sure and keep this photocopy in a separate, safe place. 

3 Steps to Take

  1. Call Eastman Credit Union at (800) 999.2328 anytime to report your lost or stolen debit or credit card. 
  2. Call the three national credit-reporting agencies to report the missing debit or credit card and request a 'fraud alert' be attached to your card.  Below are the three agencies and their phone numbers:
  • Equifax:  (800) 685.1111
  • Experian:  (888) 397.3742
  • Trans Union:  (800) 680.7289
  1. Call the police in the jurisdiction where your debit or credit card(s) was lost or stolen to report loss or theft.

To report a lost or stolen ATM card, please call ECU at (423) 229.8200 or (800) 999.2328.  ATM card losses should not be reported to credit-reporting agencies.

Footer Copyrighted

© 2016 Eastman Credit Union. All rights reserved.  
Eastman Credit Union respects your privacy - Please view our Privacy and Policy Statement.
Unauthorized account access or use is not permitted and may constitute a crime punishable by law.
This credit union is federally insured by the National Credit Union Administration.
Equal Housing Lender.