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ECU Service Options
Eastman Credit Union offers multiple methods of doing business. Whether you want to visit a branch or do your business online, your convenience is important to us.
The charts below display the availability of banking transactions for each service option.
Cash transactions may not be completed using Curbside Service.
Transactions
| Transactions | In Branch | Curbside Service1 | Drive-Thru | Phone Support | Online Banking |
|---|---|---|---|---|---|
| Balance Inquiry | ✔ | ✔ | ✔ | ✔ | ✔ |
| Cash Withdrawal | ✔ | ✔ | |||
| Cash a Check | ✔ | ✔ | |||
| Deposit a Check | ✔ | ✔ | ✔ | ✔2 | |
| Make a Loan Payment | ✔ | ✔ | ✔ | ✔ | ✔ |
| Official Check Issue | ✔ | ✔ | ✔ | ||
| Transfer Between Accounts | ✔ | ✔ | ✔ | ✔ | ✔ |
| Transfer to another FI | ✔ | ✔ | ✔ | ✔ |
Cards and Documents
| Cards and Documents | In Branch | Curbside Service1 | Drive-Thru | Phone Support | Online Banking |
|---|---|---|---|---|---|
| Block a Lost/Stolen Card | ✔ | ✔ | ✔ | ||
| Dispute a Card Transaction | ✔ | ✔ | ✔ | ||
| Drop Off/Pick Up Documents | ✔ | ✔ | |||
| Medallion Stamp | ✔ | ||||
| New/Replacement Visa® Debit or Credit Card | ✔ | ✔ | ✔ | ✔ | Notary Service | ✔ | ✔ |
Account/Loan Maintenance
| Account/Loan Maintenance | In Branch | Curbside Service1 | Drive-Thru | Phone Support | Online Banking |
|---|---|---|---|---|---|
| Address Change | ✔ | ✔ | ✔ | ✔ | ✔ |
| Apply for a Loan | ✔ | ✔ | ✔ | ✔ | |
| Become a Member | ✔ | ✔ | ✔ | ||
| CD Renewal | ✔ | ✔ | ✔ | ||
| Consumer Loan Closing | ✔ | ✔ | ✔ | ||
| Online Banking Assistance | ✔ | ✔ | ✔ | ✔3 | |
| Open/Close CD | ✔ | ✔ | ✔ | ✔ | |
| Order Checks | ✔ | ✔ | ✔ | ✔ | ✔ |
| Skip A Payment | ✔ | ✔ | ✔ | ✔ |
1Curbside Service only available at Clinchfield and West Elk Branch locations. 2Mobile deposit subject to eligibility and restrictions. 3Assistance available through secure chat after logging into ECU online or mobile banking.