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Member Contact Center

ECU PhoneLink (Touch-tone Telephone Banking)

Visa® Cardholders

  • Report a lost or stolen card or report fraudulent activity: (800) 999.2328
  • Activate a new card: (866) 763.3365
  • Place your card in travel status to avoid possible issues while traveling in one of three ways:
    1. Call (800) 999.2328 during business hours.
    2. Log into ECU Online>Select the Cards>Select Travel Memo
    3. Use the ECU Cards App to self-manage your card including travel status for immediate status updating 

Postal Mail

  • Mailing Address: Eastman Credit Union P.O. Box 1989 Kingsport, Tennessee 37662

  • Physical Address: Eastman Credit Union 2021 Meadowview Lane Kingsport, Tennessee 37660

Mortgage Loan Errors and Requests for Information

If you believe an error has occurred with respect to your mortgage loan or you need additional information, you must send written notice to P.O. Box 1989, Attention: Compliance Department, Kingsport, TN 37662.

Digital Banking Account Data Removal Request

At Eastman Credit Union, we care about your privacy and offer a way to delete your Digital Banking account, if you choose. If you’d like to request removal of your ECU Digital Banking account data, please click here.

Share Your Feedback

Eastman Credit Union is committed to serving our members.  We value all member feedback, and are always looking for ways we can continue to provide extraordinary service.  Whether it’s a suggestion, a concern, or a compliment, we want to hear from you!

To share your feedback, please use the button to the right of this page.