Contact Us

Phone

Member Contact Center

• Toll Free: (800) 999.2328 
• TN/VA: (423) 229.8200 (Monday - Friday 7:30 AM to 5:30 PM Eastern)
• Texas: (903) 381.6500 (Monday - Friday 7:30 AM to 5:30 PM Central)

ECU PhoneLink (Touch-tone Telephone Banking)

• Local: (423) 229.6767
• Toll Free: (800) 999.2328, Option 1

Visa® Cardholders

• Report a lost or stolen card or report fraudulent activity: (800) 999.2328
• Activate a new card: (866) 763.3365
• Place your card in travel status to avoid possible issues while traveling in one of three ways:
  1. Call (800) 999.2328 during business hours.
  2. Log into ECU Online>Select the Forms option>Select Travel Memo
  3. Use the ECU Cards App to self-manage your card including travel status for immediate status updating 

Postal Mail

• Mailing Address: Eastman Credit Union P.O. Box 1989 Kingsport, Tennessee 37662
• Physical Address: Eastman Credit Union 2021 Meadowview Lane Kingsport, Tennessee 37660

MORTGAGE LOAN ERRORS AND REQUESTS FOR INFORMATION

If you believe an error has occurred with respect to your mortgage loan or you need additional information, you must send written notice to P.O. Box 1989, Attention: Error Resolution Department, Kingsport, TN 37662.