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    Current Job Openings

    Current Openings

    • Peak Time Mortgage Relief Assistant

      Job ID: 595

      Tracking Code: 595-565

      Apply Now
      Job Description:

      We're building careers one hire at a time!

      Eastman Credit Union is seeking a Mortgage Relief Assistant. The individual who is selected for this position will work a maximum of 950 hours per year with a full time schedule during periods of high loan volumes.

      The Mortgage Relief Assistant will serve various Mortgage Lending Departments with backfill staffing as needed. The Relief Assistant must possess a willingness to learn multiple areas, be flexible and also enjoy diverse and challenging job duties. This person may be called upon to fill openings as needed in three areas – Processing, Disclosure Desk, Closing and Servicing. These positions are designed to be the primary source for future mortgage lending staff openings.


      Essential Duties and Responsibilities include the following and other duties may be assigned as needed:

      1. Maintain knowledge of ECU Mortgage Lending policies, guidelines and procedures.

      2. Maintain knowledge of ECU products and services. Eastman Credit Union offers a variety of mortgage loan products, including FNMA, FHA, VA and USDA products conventional mortgages. Additional first lien products include First Time Home Buyer, Purchase Plus, Construction, Select and Choice. ECU also offers subsequent financing in the form of home equity loans, home equity lines of credit. In addition, ECU also offers financing that requires private mortgage insurance.

      3. Stay abreast of any regulatory changes and changes from the any of the agencies noted previously.

      4. Maintain knowledge of ECU’s origination system (Encompass) and ECU’s core system (OSI/DNA).

      5. Maintain knowledge of documentation requirements for the various loan products.

      6. Maintain working knowledge of mortgage related regulatory compliance. This includes but is not limited to: TILA/RESPA, ECOA (Equal Credit Opportunity Act-Regulation B), Adverse Action including Notice of Incomplete, Appraisal Delivery, Fair Housing, HMDA (Home Mortgage Disclosure Act), Right to Financial Privacy, Fair Credit Reporting Act/FACTA, Flood Insurance Notification, Regulation Z, High-Cost Mortgages, Higher Priced Mortgages, Ability to Repay and Right of Rescission.

      7. With assistance from the Processing Facilitator, manage and prioritize the loan pipeline. Loans will need to be worked to move through processing milestones to ensure critical deadlines are met. Pipeline management includes frequent communication with Mortgage Loan Originator, borrowers and realtors. Typical duties include:

      a. Review financial and application support information for accuracy and completeness.
      b. Issue Process Welcome Letter to member upon receipt of file
      c. Manage tasks, preliminary conditions and alerts
      d. Submit loans through automated underwriting system (Desktop Underwriter) as applicable
      e. Follow up on required documentation
      f. Issue Loan Commitment upon receipt of conditional approval
      g. Send online status updates as appropriate
      h. Review title commitment from closing agent for vesting information, loan amount, tax information, exceptions
      i. Review file prior to sending to Pre-Audit.

      8. Maintain working knowledge of the Closing/Pre-Audit function. Typical duties include review of: proper insurance coverage and mortgagee clause, milestone comments, tools disclosure tracking, Mavent Compliance, Underwriting Conditions, Inspections, Adjustable Rate information, Custom Fields, Verbal Verification of Employment, and Closing Disclosure Information, prior to closing and working to obtaining complete and accurate information as needed.

      9. Maintain working knowledge of Servicing/Post-Audit function. Obtain closing packets from closing agents, scan and assign documents as needed. Review closing documentation, request and follow up on corrections as needed and confirm that core system reflects corresponding information.

      10. Maintain working knowledge of the disclosure desk function. The disclosure desk is the most time sensitive area of the mortgage lending process. Staff will be charged with managing the pipeline to ensure that members are provided regulatory required disclosures within 3 days of application. Loans will require a review of critical application information and other pertinent information (i.e. rates, fees). Staff will then order appraisals/valuations and title search to promptly begin the loan processing.

      11. Maintain strict confidentiality toward member information, within ECU as well as outside.

      12. Responsible for ensuring extraordinary experience for members and business partners through excellent communication and responsiveness.

      13. Demonstrate exceptional attendance and punctuality practices.

       

       

       

      Bachelor’s Degree, from a four-year college or university, or one to three years related experience and/or training; or equivalent combination of education and experience.

       


      Position Type: Part-Time

      Location: US, Tennessee, Kingsport

      Apply Now
    • Peak Time Closing Assistant

      Job ID: 594

      Tracking Code: PTCA1

      Apply Now
      Job Description:

      We're Building Careers One Hire at a Time!


      Do you have several years of title experience? Have you researched and resolved title issues using good judgment and sound computer skills? Have you been complimented on your professional manner and enthusiasm for customer service?

      If so, we want YOU to serve our members!

      ECU Title and Escrow is seeking a Peak Time employee to assist title agency staff with mortgage loan closings. The individual who is selected for this position will work a maximum of 950 hours per year and will work a full time schedule during periods of high loan volumes.

       

      Duties include all aspects of mortgage loan closing support including intake of title orders, opening loan files, ordering surveys, scheduling loan closings, preparing closing documents, recording documents, travel to recording offices in TN & VA to record documents, preparing and transmitting invoices and checks, making copies of loan closing documents, electronic document recording, and a variety of other duties associated with closing loans.

       

       

       

       

      Microsoft Office, SoftPro closing software (or willing to learn), ability to work in multi-task, fast-paced environment. Must be willing to work a flexible schedule and willing to use own vehicle for local travel as needed. Loan closing or mortgage loan experience preferred.


      Position Type: Part-Time

      Location: US, Tennessee, Kingsport

      Apply Now
    • Full Time Teller - Mt. Carmel, Rogersville, Allendale

      Job ID: 583

      Tracking Code: CRA1

      Apply Now
      Job Description:

      Eastman Credit Union is now hiring Full Time Tellers for all regions!

      Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 

      Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.


      Scheduling Requirements

      This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
      This is a floating position between various branches. Employees will float within one, regional area based on their home location [i.e. Kingsport, Johnson City, North (Bristol/Blountville/Abingdon), and West (Greeneville/Mt. Carmel, Allandale, Rogersville/Gate City & Duffield/Texas)].


      Dress Code
      Business Casual -
      Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.

      Teller Functions
      o Perform teller transactions accurately and efficiently
      o Balance cash drawer
      o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations

      o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
      o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
      o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)


      Eastman Credit Union is an Equal Opportunity Employer.

      High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
       

      Tips for applying:

      After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.

      If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.

      We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.


      Position Type: Full-Time/Regular

      Location: US, Tennessee, Rogersville

      Apply Now
    • Full Time Teller - Greeneville

      Job ID: 582

      Tracking Code: FTGV1

      Apply Now
      Job Description:

      Eastman Credit Union is now hiring Full Time Tellers for all regions!

      Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 

      Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.


      Scheduling Requirements

      This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
      This is a floating position between various branches. Employees will float within one, regional area based on their home location [i.e. Kingsport, Johnson City, North (Bristol/Blountville/Abingdon), and West (Greeneville/Mt. Carmel, Allandale, Rogersville/Gate City & Duffield)


      Dress Code
      Business Casual -
      Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.

      Teller Functions
      o Perform teller transactions accurately and efficiently
      o Balance cash drawer
      o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations

      o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
      o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
      o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)


      Eastman Credit Union is an Equal Opportunity Employer.

      High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
       

      Tips for applying:

      After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.

      If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.

      We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.


      Position Type: Full-Time/Regular

      Location: US, , Greeneville

      Apply Now
    • Full Time Teller - Gate City/Duffield

      Job ID: 581

      Tracking Code: FTTGCDF

      Apply Now
      Job Description:

      Eastman Credit Union is now hiring Full Time Tellers for Gate City/Duffield!

      Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 

      Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.


      Scheduling Requirements

      This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
      This is a floating position between various branches. Employees will float within one, regional area based on their home location West (Greeneville/Mt. Carmel, Allandale, Rogersville/Gate City & Duffield).


      Dress Code
      Business Casual -
      Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.

      Teller Functions
      o Perform teller transactions accurately and efficiently
      o Balance cash drawer
      o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations

      o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
      o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
      o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)


      Eastman Credit Union is an Equal Opportunity Employer.

      High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
       

      Tips for applying:

      After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.

      If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.

      We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.


      Position Type: Full-Time/Regular

      Location: US, , GATE CITY

      Apply Now
    • Business Technology Specialist – Member Contact Center

      Job ID: 574

      Tracking Code: BTS-MCC

      Apply Now
      Job Description:
      • Be an example to all staff in regards to professionalism, integrity, and willingness to put the member first
      • Assist with development, implementation, and coordination of testing plan for system updates within Member Contact Center environment. This includes Mitel Contact Center Suite, ECU VRU, Live Engage, Bright Metrics, DNA, and any other ancillary systems
      • Review ALL relevant system updates to determine impact and required action
      • Management of Compass cases related to core system issues
      • Coordinate with staff and vendors as needed to insure systems functions efficiently and responsively resulting in maximum uptime/resiliency
      • Coordinate system administration tasks, as needed, with MCC Managers and I/T
      • Assist with Member Services product development and deployment of new products and services as well as the enhancement of existing products and services within the Member Contact Center environment.
      • Coordinate with other Business Technologists to update MCC relevant document library in DocuSign/IMM
      • Lead and/or participate on special project teams
      • Coordinate testing of new products with MCC staff, management, and trainers
      • Ongoing analysis of system and product options to maximize efficiencies and identify process improvement opportunities
      • Review call reports, coordinate required action and identify opportunities for improvement
      • Be a help desk like resource for MCC Specialists, MCC management, and other credit union staff
      • Assist with MCC disaster recovery testing and plan maintenance
      • Assist other Business Technologists on projects and other assignments as needed
      • Display exceptional problem-solving skills
      • Adhere to ECU policies and guidelines
      • Maintain strict confidentiality toward ECU member data at all times
      • Adhere to all ECU Information Security Guidelines
      • Support ECU’s Mission, Vision, Strategic Intent, Values, Policies, Guidelines and Management’s decisions
      • Demonstrate exceptional attendance and punctuality practices
      • Arrive at work and return from lunch/meetings promptly
      • Document overtime, PTO, etc.
      • Understand and adhere to the ECU Service Excellence Expectations 

       

      • Language Skills                                               
        • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
      • Mathematical Skills                                                    
        • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
      • Reasoning Ability                                            
        • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
      • Computer Skills                                              
        • To perform this job successfully, an individual should have knowledge of Database software/systems; Microsoft Office, HTML, PC/mobile based operating systems, and multiple web browser platforms. Although not required, knowledge of the JAVA programming language would be beneficial for the position.

       Certificates, Licenses, Registrations - N/A

       Other Skills and Abilities – Excellent knowledge of DNA, Compass, Nautilus, CView, Mitel, Bright Metrics, NCR, Instant Open, IMM.

       

       

      High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Bachelor’s degree (B.A.) from four-year college or university is preferred. Background in call center environment and familiarity with phone systems preferred.


      Position Type: Full-Time/Regular

      Location: US, Tennessee, Kingsport

      Apply Now

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