What can we help you with?

Type a topic or question below.

Loading...

    Not an ECU Member?

    Membership is open to anyone who lives near our locations! Join the ECU family now.

    Join Today

    Current Job Openings

    Current Openings

    • Account Resolution Assistant

      Job ID: 704

      Tracking Code: ARA2

      Apply Now
      Job Description:

      We're Building Careers One Hire at a Time!

      Do you have high volume, fast paced Collections experience? Have you handled large volumes of Collection calls? Do you have critical thinking skills and exercise decisive judgment? Have you been complimented on your professional manner and enthusiasm for customer service?

      If so, we want YOU to serve our members!

      Asset Recovery Assistant – Kingsport Location Only
      Work/Life Balance - 40 hours per week/Periodic Overtime required

      Non-Commission, Competitive Pay
      Benefits Include: Medical, Dental, Vision, 401(k), Paid Vacation, Annual Bonus Plan, Tuition Reimbursement, and more!
      Promotional Opportunities and Career Development

       

      Summary

      Responsible for the control of delinquent loan accounts in order to protect the assets of the Credit Union and minimize losses by performing the following duties:

        

      Essential Duties and Responsibilities

      • Collection of all consumer, commercial, credit card, and real estate loans in compliance with state and federal laws and regulations
      • Monitor and removal of consumer and Visa lines of credit
      • Monitoring and removal of Overdraft Protection Plus for those members who have delinquent credit obligations or at risk to cause loss
      • Review and process skip payments for loans requiring Account Resolution overrides
      • Assist Account Resolution Manager in reviewing, preparing and completing monthly management reports
      • Review and work various daily, weekly and monthly reports related to delinquencies
      • Gather, track and record data involving active loans that potentially exceed 30 days in delinquency. Report monthly productivity for team to Asset Recovery Management
      • Communicate with member(s) and evaluate personal circumstances, historical account data and credit information; design a realistic repayment agreement to resolve delinquency and prevent loss to ECU  
      • Defuse potentially adversarial communications with professional courtesy while maintaining excellent member service
      • Work with members who qualify for SCRA (Soldier’s Civil Relief Act) benefits. Monitor accounts to ensure ECU maintains compliant with regulatory requirements  
      • Maintain versatile knowledge of ECU products, services and processes including Member Business Lending, Card Services, Operations, Consumer and Mortgage Lending
      • Serve as a resource for ECU personnel on issues related to losses, delinquencies, repossessions, seizures, collection accounts, judgments, charge offs, corrections, late fees, skips, bankruptcy matters, foreclosures, limit removals and ODPP removal
      • Work with Asset Recovery Management in developing and maintaining procedures
      • Maintain and utilize working knowledge of various bankruptcy laws and provisions; Contact legal counsel representing members to minimize the Credit Union’s losses and expenses, and to promptly secure surrendered chattel; Collaborate with the Credit Union’s Bankruptcy Coordinator to effectively protect the Credit Union’s interests and minimize losses  
      • Recommending, preparing / authorizing vehicles to be sent for repossession. Submitting repossession orders via web based application. Monitoring loan(s) until default or delinquency is resolved, member redeems vehicle(s) or vehicle is sold at auction. Ensure all statutory and regulatory requirements regarding the repossession have been met
      • Responsible for maintaining spreadsheets and databases housing historical data related to repossessions, charge offs, seizures and delinquencies
      • Assist Asset Recovery Management in reviewing the delinquency report, recommending accounts for charge off and preparing monthly charge off list
      • Perform transactions and file maintenance of charge offs
      • Recognize when Financial Counseling, mitigation or extensions are appropriate for the member and solicit the member for the respective service
      • Recommend legal action, repossession and foreclosure with appropriate justification after all other available avenues to collect have been exhausted or where circumstances dictate it prudent to do so
      • Audit loan payment histories in response to member disputes and make due date corrections and late fee refunds or credit bureau corrections as needed
      • Act as a representative on behalf of the Credit Union on an ongoing basis with legal firms, credit bureau agencies, government agencies, repossession agencies, auction companies, and software companies
      • Facilitate loan payments for delinquent loans and all payments to charged off loans
      • Assist Loss Management staff with preparing documentation for accounts referred for legal action or third party collection agency
      • Prepare for testimony and assist legal counsel in federal and/or state court litigation and seizure hearings
      • Prepare and represent the Credit Union at seizure hearings involving seized chattel with liens
      • Document and update in detail all pertinent information related to collection activity performed in the Temenos Elements collection software
      • Effectively utilize all available resources (the Internet, credit bureau report, loan application, etc.) to locate and confirm residence and employment of members
      • Processing and posting TEL payments for loans
      • Resolve issues compromising the Credit Union’s security as the result of potential storage, towing, garage, and/or mechanical liens; Ensure vendor charges do not exceed amounts allowable by statutes, protecting members and the Credit Union’s interests
      • Reverse ACH, DI WEB and TEL payments returned due to NSF, closed accounts, etc.
      • Provide recommendations to members for budget counseling, consolidations, loan extensions, payment methods and other items relating to member’s financial needs



      • Computer Skills: Knowledge of CCM, Fiserv, Elements, Accurint, Nautilus, Experian Database software; eTime Payroll systems; Excel, Access Spreadsheet software and Word Processing software, Outlook, Velocity, CUBUS, Misc. credit bureau software, AutoIMS, and other web based miscellaneous software
      • Knowledge of Credit Card Module and how to utilize system to obtain reports, review delinquencies, remove limits, and charge off

       One year certificate from college or technical school, or six to twelve months related experience and/or training, or equivalent combination of education and experience.

       


      Position Type: Full-Time/Regular

      Location: US, Tennessee, Kingsport

      Apply Now
    • Full Time Teller - Longview, TX

      Job ID: 703

      Tracking Code: 703-565

      Apply Now
      Job Description:

      Eastman Credit Union is now hiring Full Time Tellers in Longview, TX

      Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 

      Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.


      Scheduling Requirements

      This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
      This is a floating position between various branches. Employees will float within one, regional area based on their home location [i.e. Kingsport, Johnson City, North (Bristol/Blountville/Abingdon), and West (Greeneville/Mt. Carmel, Allandale, Rogersville/Gate City & Duffield/Texas)].


      Dress Code
      Business Casual -
      Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.

      Teller Functions
      o Perform teller transactions accurately and efficiently
      o Balance cash drawer
      o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations

      o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
      o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
      o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)


      Eastman Credit Union is an Equal Opportunity Employer.

      High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
       

      Tips for applying:

      After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.

      If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.

      We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.


      Position Type: Full-Time/Regular

      Location: US, , Longview

      Apply Now
    • Business Technology Specialist - Consumer Underwriting

      Job ID: 622

      Tracking Code: BTSCU1

      Apply Now
      Job Description:

       

      Eastman Credit Union is seeking a Business Technology Specialist for our Consumer Underwriting Division. The ideal candidate would have a talent for process improvement and attention to detail, and enjoys working in depth with technology. An educational background and/or work experience in the Information Technology Field is preferred. A consumer underwriting background is helpful but not required.

      Eastman Credit Union offers competitive pay, a competitive benefits package, promotional opportunities, and career development.

       

      The Business Technology Specialist will serve as system administrator to maintain the Velocity loan origination system, Instant Open online loan application, Credit Card Module and DocuSign environments for Lending Center, Card Services and Consumer Underwriting. Basic knowledge of programming, web design, and other information technology concepts.

       

       

      Essential Duties and Responsibilities include the following. Other duties may be assigned.

      • Maintain both Test and Production environments. Responsible for building/creating unique, technical code, which is used in Velocity, Instant Open, Credit Card Module and DocuSign to automate processes, create efficiencies, populate forms with loan information, prevent common staff errors, etc.
      • Maintain and update Velocity’s Decision Engine (Credit Tiering, Risk Based Pricing, Auto Underwriting, Automated Forms Selection, Automated Conditions and Alternative Loan Amount).
      • Maintain and update Velocity’s Interface Mapping Utility.
      • Maintain and update Velocity’s Forms Mapping Utility.
      • Maintain and update Instant Open Lending platform.
      • Maintain and update DocuSign templates.
      • Regularly monitor, analyze, and make suggestions to management for changes to the Velocity Auto Underwriting decision trees.
      • Routinely communicate with outside vendors in regard to new platforms, system enhancements, interfaces, special project implementations, troubleshooting issues, etc.
      • Implement any newly purchased platforms and/or enhancements for Velocity, DocuSign, or Instant Open.
      • Develop, coordinate, and implement plans to test business and functional processes during system development and new releases, quality assurance testing, and outside interfaces such as Credit Card Module, DNA, and Instant Open.
      • Coordinate the SPO (Subsequent Purchase Order) process for billable items in Velocity, Credit Card Module, and Instant Open.
      • Assist with budget for DocuSign ID Check billing as needed.
      • Monitor and document post-implementation problems, revisions and enhancement requests with vendors.
      • Routinely serve as a chosen resource to beta test for vendors such as DocuSign.
      • Responsible for maintaining ongoing compliance and implementing any new compliance changes.
      • Routinely create, update and pull various reports for tracking in Velocity, Instant Open and DocuSign.
      • Provide necessary system support for Lending Center, Card Services, and Consumer Underwriting.
      • Create and monitor open cases with Fiserv, FiVision and DocuSign.
      • Assist staff with questions and/or issues in a help-desk atmosphere for Lending Center, Card Services, and Consumer Underwriting.
      • Responsible for troubleshooting any technical issues with Lending Center, Card Services, and Consumer Underwriting staff, IT, vendors, etc.
      • Implement new loan products, services, promotions and processes with assistance and direction of management.
      • Provide technical assistance in identifying, evaluating, and developing systems and procedures for Lending Center, Card Services, and Consumer Underwriting.
      • Track and document changes to functional and business specifications as a part of ECU’s permanent record as they relate to assigned areas.
      • Ongoing analysis of system and product options to maximize efficiencies.
      • Coordinate and/or lead special projects or teams.

       

      High school diploma or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience.


      Position Type: Full-Time/Regular

      Location: US, Tennessee, Kingsport

      Apply Now
    • Peak Time Mortgage Relief Assistant

      Job ID: 701

      Tracking Code: PTMRA1

      Apply Now
      Job Description:

      Eastman Credit Union is looking for a Peak Time Mortgage Relief Assistant to help with high volumes in our Mortgage Division. The Mortgage Relief Assistant will serve various Mortgage Lending Departments with backfill staffing as needed. The Relief Assistant must possess a willingness to learn multiple areas, be flexible and also enjoy diverse and challenging job duties. This person may be called upon to fill openings as needed in three areas – Processing, Closing and Servicing. The individual who is selected for this position will work a maximum of 950 hours per year and will work a full time schedule during periods of high loan volumes.


      Essential Duties and Responsibilities include the following and other duties may be assigned as needed:

      1. Maintain knowledge of ECU Mortgage Lending policies, guidelines and procedures.
      2. Maintain knowledge of ECU products and services. Eastman Credit Union offers a variety of mortgage loan products, including FNMA, FHA, VA and USDA products conventional mortgages. Additional first lien products include First Time Home Buyer, Purchase Plus, Construction, Select and Choice. ECU also offers subsequent financing in the form of home equity loans, home equity lines of credit. In addition, ECU also offers financing that requires private mortgage insurance.
      3. Stay abreast of any regulatory changes and changes from the any of the agencies noted previously.
      4. Maintain knowledge of ECU’s origination system (Encompass) and ECU’s core system (OSI/DNA).
      5. Maintain knowledge of documentation requirements for the various loan products.
      6. Maintain working knowledge of mortgage related regulatory compliance. This includes but is not limited to: TILA/RESPA, ECOA (Equal Credit Opportunity Act-Regulation B), Adverse Action including Notice of Incomplete, Appraisal Delivery, Fair Housing, HMDA (Home Mortgage Disclosure Act), Right to Financial Privacy, Fair Credit Reporting Act/FACTA, Flood Insurance Notification, Regulation Z, High-Cost Mortgages, Higher Priced Mortgages, Ability to Repay and Right of Rescission.
      7. With assistance from the Processing Facilitator, manage and prioritize the loan pipeline. Loans will need to be worked to move through processing milestones to ensure critical deadlines are met. Pipeline management includes frequent communication with Mortgage Loan Originator, borrowers and realtors. Typical duties include:
        1. Review financial and application support information for accuracy and completeness.
        2. Issue Process Welcome Letter to member upon receipt of file
        3. Manage tasks, preliminary conditions and alerts
        4. Submit loans through automated underwriting system (Desktop Underwriter) as applicable
        5. Follow up on required documentation
        6. Issue Loan Commitment upon receipt of conditional approval
        7. Send online status updates as appropriate
        8. Review title commitment from closing agent for vesting information, loan amount, tax information, exceptions
        9. Review file prior to sending to Pre-Audit.
      8. Maintain working knowledge of the Closing/Pre-Audit function. Typical duties include review of: proper insurance coverage and mortgagee clause, milestone comments, tools disclosure tracking, Mavent Compliance, Underwriting Conditions, Inspections, Adjustable Rate information, Custom Fields, Verbal Verification of Employment, and Closing Disclosure Information, prior to closing and working to obtaining complete and accurate information as needed.
      9. Maintain working knowledge of Servicing/Post-Audit function. Obtain closing packets from closing agents, scan and assign documents as needed. Review closing documentation, request and follow up on corrections as needed and confirm that core system reflects corresponding information.
      10. Maintain strict confidentiality toward member information, within ECU as well as outside.
      11. Responsible for ensuring extraordinary experience for members and business partners through excellent communication and responsiveness.
      12. Demonstrate exceptional attendance and punctuality practices.

       

      Bachelor’s Degree, from a four-year college or university, or one to three years related experience and/or training; or equivalent combination of education and experience. Mortgage experience in preferred.

       


      Position Type: Full-Time/Regular

      Location: US, Tennessee, Kingsport

      Apply Now
    • Mortgage Underwriter

      Job ID: 690

      Tracking Code: MU1

      Apply Now
      Job Description:

      Eastman Credit Union is seeking a Mortgage Underwriter for our Mortgage Lending Division. This position offers a remote work opportunity for candidates outside of the regional area. The ideal candidate would have at least 10 years of experience underwriting conforming, non-conforming, and government loans. The Mortgage Lending Division is high volume and fast-paced. Candidates can expect to work overtime in the busy seasons from March - October.

       

      ECU is the largest credit union in the state of Tennessee and one of the largest credit unions in the country with more than $6 billion in assets. ECU is a not-for-profit, financial service cooperative serving more than 260,000 members at 31 branches. Eastman Credit Union is committed to providing our members with Extraordinary Member Service through our Service Excellence Program. By hiring and retaining the BEST employees, our focus is on the member and we drive our business based upon the needs and wants of our member owners. 

       

       

      Essential Duties and Responsibilities include the following. Other duties may be assigned. 

      • Underwrite mortgage loans by making sound lending decisions and complying with ECU policies, guidelines and procedures to also include any secondary market or government requirements to ensure loan standards are met
      • Maintain knowledge of secondary market guides and government guides along with our many in-house products offered to include:
        • FNMA, VA, FHA, USDA products
        • Specialty products to include First Time Homebuyer, Purchase Plus, Construction, Select, Choice, mortgage insurance products          
      • Stay abreast of any regulatory changes and changes from Federal National Mortgage Association, Veterans Affairs, Federal Housing Authority and United States Department of Agriculture as part of the USDA Rural Development Guaranteed Housing Loans programs and private mortgage insurance company restrictions.
      • Keep abreast of compliance:

        • TILA/RESPA
        • ECOA (Equal Credit Opportunity Act- Regulation B)
        • Adverse Action including Notice of Incomplete
        • Fair Housing
        • HMDA (Home Mortgage Disclosure Act)
        • Right to Financial Privacy
        • Fair Credit Reporting Act/FACTA
        • Flood Insurance Notification
        • Right to Financial Privacy
        • Regulation Z –
        • High-Cost Mortgages
        • Higher Priced Mortgages
        • Ability To Repay/Qualified Mortgage
        • Right of Rescission
      • Review and decision outside requests of subordinations or partial releases for existing loans
      • Assist in testing mortgage system as needed to include any implementations of regulatory changes or updates
      • Serve as resource for mortgage staff in a courteous and professional manner
      • Review estimated closing dates and ensure underwriting decisions occur in a timely manner
      • Actively participate in Mortgage Lending Team meetings and other mortgage activities
      • Demonstrate exceptional attendance and punctuality practices

       

      Associate's degree (A. A.) or equivalent from two-year college or technical school; ten years plus related experience and/or training; or equivalent combination of education and experience.

       


      Position Type: Full-Time/Regular

      Location: US, Tennessee, Kingsport

      Apply Now
    • Summer Teller

      Job ID: 685

      Tracking Code: ST1

      Apply Now
      Job Description:

      Eastman Credit Union is now hiring Summer Tellers for all regions! This is a temporary position to fill needs during peak Summer hours. If you are seeking permanent, full time employment, please apply for our Full Time Teller opportunities.

      Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 

      Eastman Credit Union offers competitive pay and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.


      Scheduling Requirements

      This position works 40 hours per week from May to August and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
      This is a floating position between various branches. Employees will float within one, regional area based on their home location [i.e. Kingsport, Johnson City, North (Bristol/Blountville/Abingdon), and West (Greeneville/Mt. Carmel, Allandale, Rogersville/Gate City & Duffield/Texas)].


      Dress Code
      Business Casual -
      Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.

      Teller Functions
      o Perform teller transactions accurately and efficiently
      o Balance cash drawer
      o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations

      o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
      o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
      o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)


      Eastman Credit Union is an Equal Opportunity Employer.

      High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
       

      Tips for applying:

      After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.

      If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.

      We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.


      Position Type: Temp

      Location: US, Tennessee, Various

      Apply Now
    • Peak Time - Contact Center Specialist

      Job ID: 677

      Tracking Code: Peak Time - Contact Center Specialist

      Apply Now
      Job Description:

       We're Building Careers One Hire at a Time!

      Do you have high volume, fast paced Call Center experience? Do you have critical thinking skills and exercise decisive judgment? Have you been complimented on your professional manner and enthusiasm for customer service.

      If so, we want YOU to serve our members!

      Peak-Time Contact Center Specialist – Kingsport Location Only

       

      The ECU Contact Center is seeking a Peak Time employee to assist in a call center environment. The individual who is selected for this position will work a maximum of 950 hours per year and will work a full time schedule during periods of call volumes.



      Summary


      Provide service excellence to members who elect to do business with ECU via phone and email channels. Maintain skills to assist members with most financial needs, resulting in first contact resolution. 

       
      Essential Duties and Responsibilities include the following. Other duties may be assigned.

      • Provide ECU members with product and service information to meet their needs
      • Interact with ECU members to build relationships by offering exceptional member service
      • Analyze member needs, and promote usage of other ECU products and services as appropriate
      • Adhere to ECU policies and guidelines
      • Maintain thorough knowledge of ECU products and services, as well as related guidelines and procedures
      • Perform all service center responsibilities, as well as those related to opening and maintaining member deposit and loan accounts. Provide excellent service to members and assist with a broad range of issues with a high degree of accuracy, efficiency, courtesy, confidentiality, and professionalism – resulting in an organizational culture that provides value-added services that meet and exceed the financial expectations of our membership
      • Assist, support and serve as a resource to branch staff – inquiries, member issue resolution, online banking, Bill Pay, research, etc.
      • Participate in Member Service, Consumer Lending and Card Services Focus Teams and Head Teller Forums
      • Provide Web Support training in all new MSR classes
      • Serve as a role model for co-workers – professionalism, attitude, reliability, etc.
      • Proficiency in systems related to providing service (i.e. online account opening, CCM, Clean Entry, Contact Us, CST, Dealer Track, DocuSign, Digital Insight, FIS – Cards, Fiserv, Global Vision Systems (OFAC), GoToAssist, Harland, ID Connect, IS Research, Live Person (secure email and chat), Nautilus, ShoreTel, Velocity, Vertifi, VolCorp

       

      High school diploma or general education degree (GED); one to three months related experience and/or training; equivalent combination of education and experience.


      Position Type: Full-Time/Regular

      Location: US, Tennessee, Kingsport

      Apply Now
    • Full Time Teller - Gate City/Duffield

      Job ID: 667

      Tracking Code: FTT-GC&D

      Apply Now
      Job Description:

      Eastman Credit Union is now hiring Full Time Tellers for Gate City/Duffield!

      Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 

      Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.


      Scheduling Requirements

      This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
      This is a floating position between various branches. Employees will float within one, regional area based on their home location West (Greeneville/Mt. Carmel, Allandale, Rogersville/Gate City & Duffield).


      Dress Code
      Business Casual -
      Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.

      Teller Functions
      o Perform teller transactions accurately and efficiently
      o Balance cash drawer
      o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations

      o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
      o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
      o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)


      Eastman Credit Union is an Equal Opportunity Employer.

      High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
       

      Tips for applying:

      After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.

      If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.

      We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.


      Position Type: Full-Time/Regular

      Location: US, Virginia, GATE CITY

      Apply Now
    • Full Time Teller - Mt. Carmel, Rogersville, Allandale

      Job ID: 656

      Tracking Code: MCRA1

      Apply Now
      Job Description:

      Eastman Credit Union is now hiring Full Time Tellers for all regions!

      Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 

      Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.


      Scheduling Requirements

      This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
      This is a floating position between various branches. Employees will float within one, regional area based on their home location [i.e. Kingsport, Johnson City, North (Bristol/Blountville/Abingdon), and West (Greeneville/Mt. Carmel, Allandale, Rogersville/Gate City & Duffield/Texas)].


      Dress Code
      Business Casual -
      Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.

      Teller Functions
      o Perform teller transactions accurately and efficiently
      o Balance cash drawer
      o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations

      o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
      o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
      o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)


      Eastman Credit Union is an Equal Opportunity Employer.

      High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
       

      Tips for applying:

      After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.

      If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.

      We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.


      Position Type: Full-Time/Regular

      Location: US, Tennessee, Rogersville

      Apply Now
    • Contact Center Specialist

      Job ID: 653

      Tracking Code: 653-565

      Apply Now
      Job Description:

       We're Building Careers One Hire at a Time!

       

      Do you have high volume, fast paced Call Center experience? Do you have critical thinking skills and exercise decisive judgment? Have you been complimented on your professional manner and enthusiasm for customer service?

       

      If so, we want YOU to serve our members!

      Contact Center Specialist – Kingsport Location Only

      Work/Life Balance - 40 hours per week/Periodic Overtime required
      Non-Commission, Competitive Pay
      Benefits Include: Medical, Dental, Vision, 401(k), Paid Vacation, Annual Bonus Plan, Tuition Reimbursement, and more! Promotional Opportunities and Career Development

      Summary


      Provide service excellence to members who elect to do business with ECU via phone and email channels. Maintain skills to assist members with most financial needs, resulting in first contact resolution. 

       
      Essential Duties and Responsibilities include the following. Other duties may be assigned.

      • Provide ECU members with product and service information to meet their needs
      • Interact with ECU members to build relationships by offering exceptional member service
      • Analyze member needs, and promote usage of other ECU products and services as appropriate
      • Adhere to ECU policies and guidelines
      • Maintain thorough knowledge of ECU products and services, as well as related guidelines and procedures
      • Perform all service center responsibilities, as well as those related to opening and maintaining member deposit and loan accounts. Provide excellent service to members and assist with a broad range of issues with a high degree of accuracy, efficiency, courtesy, confidentiality, and professionalism – resulting in an organizational culture that provides value-added services that meet and exceed the financial expectations of our membership
      • Assist, support and serve as a resource to branch staff – inquiries, member issue resolution, online banking, Bill Pay, research, etc.
      • Participate in Member Service, Consumer Lending and Card Services Focus Teams and Head Teller Forums
      • Provide Web Support training in all new MSR classes
      • Serve as a role model for co-workers – professionalism, attitude, reliability, etc.
      • Proficiency in systems related to providing service (i.e. online account opening, CCM, Clean Entry, Contact Us, CST, Dealer Track, DocuSign, Digital Insight, FIS – Cards, Fiserv, Global Vision Systems (OFAC), GoToAssist, Harland, ID Connect, IS Research, Live Person (secure email and chat), Nautilus, ShoreTel, Velocity, Vertifi, VolCorp

       

      High school diploma or general education degree (GED); one to three months related experience and/or training; equivalent combination of education and experience.


      Position Type: Full-Time/Regular

      Location: US, Tennessee, Kingsport

      Apply Now

    You are leaving Eastman Credit Union

    You are leaving Eastman Credit Union's website and visiting a third-party website. This website's security and privacy policies may differ from that of ECU's website and we cannot guarantee the accuracy of the information found on this third-party website.

    If you wish to leave ECU's website, select "Continue". If not, select "No Thanks".