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    Current Job Openings

    Current Openings

    • Contact Center Specialist

      Job ID: 629

      Tracking Code: 629-565

      Apply Now
      Job Description:

       We're Building Careers One Hire at a Time!

       

      Do you have high volume, fast paced Call Center experience? Do you have critical thinking skills and exercise decisive judgment? Have you been complimented on your professional manner and enthusiasm for customer service?

       

      If so, we want YOU to serve our members!

      Contact Center Specialist – Kingsport Location Only

      Work/Life Balance - 40 hours per week/Periodic Overtime required
      Non-Commission, Competitive Pay
      Benefits Include: Medical, Dental, Vision, 401(k), Paid Vacation, Annual Bonus Plan, Tuition Reimbursement, and more! Promotional Opportunities and Career Development

      Summary


      Provide service excellence to members who elect to do business with ECU via phone and email channels. Maintain skills to assist members with most financial needs, resulting in first contact resolution. 

       
      Essential Duties and Responsibilities include the following. Other duties may be assigned.

      • Provide ECU members with product and service information to meet their needs
      • Interact with ECU members to build relationships by offering exceptional member service
      • Analyze member needs, and promote usage of other ECU products and services as appropriate
      • Adhere to ECU policies and guidelines
      • Maintain thorough knowledge of ECU products and services, as well as related guidelines and procedures
      • Perform all service center responsibilities, as well as those related to opening and maintaining member deposit and loan accounts. Provide excellent service to members and assist with a broad range of issues with a high degree of accuracy, efficiency, courtesy, confidentiality, and professionalism – resulting in an organizational culture that provides value-added services that meet and exceed the financial expectations of our membership
      • Assist, support and serve as a resource to branch staff – inquiries, member issue resolution, online banking, Bill Pay, research, etc.
      • Participate in Member Service, Consumer Lending and Card Services Focus Teams and Head Teller Forums
      • Provide Web Support training in all new MSR classes
      • Serve as a role model for co-workers – professionalism, attitude, reliability, etc.
      • Proficiency in systems related to providing service (i.e. online account opening, CCM, Clean Entry, Contact Us, CST, Dealer Track, DocuSign, Digital Insight, FIS – Cards, Fiserv, Global Vision Systems (OFAC), GoToAssist, Harland, ID Connect, IS Research, Live Person (secure email and chat), Nautilus, ShoreTel, Velocity, Vertifi, VolCorp

       

      High school diploma or general education degree (GED); one to three months related experience and/or training; equivalent combination of education and experience.


      Position Type: Full-Time/Regular

      Location: US, Tennessee, Kingsport

      Apply Now
    • Business Technology Specialist - Consumer Underwriting

      Job ID: 622

      Tracking Code: BTSCU1

      Apply Now
      Job Description:

       

      We're Building Careers One Hire at a Time!

      Do you have experience working in depth with technology? Do you enjoy process improvement and detail oriented work? Have you been complimented on your professional manner and enthusiasm for customer service? If so, we want YOU to serve our members!

      Work/Life Balance - 40 hours per week, minimal overtime year round
      Competitive Pay
      Benefits Include: Medical, Dental, Vision, 401(k), Paid Vacation, Annual Bonus Plan, Tuition Reimbursement, and more!
      Promotional Opportunities and Career Development 

      The Business Technology Specialist - Consumer Underwriting position maintains Velocity loan origination system, Instant Open online loan application, Credit Card Module and DocuSign environments for Lending Center, Card Services and Consumer Underwriting by performing the following duties

       

      Essential Duties and Responsibilities include the following. Other duties may be assigned.

      • Maintain both Test and Production environments. Responsible for building/creating unique, technical code, which is used in Velocity, Instant Open, Credit Card Module and DocuSign to automate processes, create efficiencies, populate forms with loan information, prevent common staff errors, etc.
      • Maintain and update Velocity’s Decision Engine (Credit Tiering, Risk Based Pricing, Auto Underwriting, Automated Forms Selection, Automated Conditions and Alternative Loan Amount).
      • Maintain and update Velocity’s Interface Mapping Utility.
      • Maintain and update Velocity’s Forms Mapping Utility.
      • Maintain and update Instant Open Lending platform.
      • Maintain and update DocuSign templates.
      • Regularly monitor, analyze, and make suggestions to management for changes to the Velocity Auto Underwriting decision trees.
      • Routinely communicate with outside vendors in regard to new platforms, system enhancements, interfaces, special project implementations, troubleshooting issues, etc.
      • Implement any newly purchased platforms and/or enhancements for Velocity, DocuSign, or Instant Open.
      • Develop, coordinate, and implement plans to test business and functional processes during system development and new releases, quality assurance testing, and outside interfaces such as Credit Card Module, DNA, and Instant Open.
      • Coordinate the SPO (Subsequent Purchase Order) process for billable items in Velocity, Credit Card Module, and Instant Open.
      • Assist with budget for DocuSign ID Check billing as needed.
      • Monitor and document post-implementation problems, revisions and enhancement requests with vendors.
      • Routinely serve as a chosen resource to beta test for vendors such as DocuSign.
      • Responsible for maintaining ongoing compliance and implementing any new compliance changes.
      • Routinely create, update and pull various reports for tracking in Velocity, Instant Open and DocuSign.
      • Provide necessary system support for Lending Center, Card Services, and Consumer Underwriting.
      • Create and monitor open cases with Fiserv, FiVision and DocuSign.
      • Assist staff with questions and/or issues in a help-desk atmosphere for Lending Center, Card Services, and Consumer Underwriting.
      • Responsible for troubleshooting any technical issues with Lending Center, Card Services, and Consumer Underwriting staff, IT, vendors, etc.
      • Implement new loan products, services, promotions and processes with assistance and direction of management.
      • Provide technical assistance in identifying, evaluating, and developing systems and procedures for Lending Center, Card Services, and Consumer Underwriting.
      • Track and document changes to functional and business specifications as a part of ECU’s permanent record as they relate to assigned areas.
      • Ongoing analysis of system and product options to maximize efficiencies.
      • Coordinate and/or lead special projects or teams.

       

      High school diploma or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience.


      Position Type: Full-Time/Regular

      Location: US, Tennessee, Kingsport

      Apply Now
    • Dealer Direct Assistant

      Job ID: 613

      Tracking Code: DDA1

      Apply Now
      Job Description:

      We're Building Careers One Hire at a Time!

      Do you have several years of experience in the accounting/business division of a dealership? Do you have experience in building and maintaining relationships? Have you been complimented on your professional manner and enthusiasm for customer service?

      If so, we want YOU to serve our members!

      Work/Life Balance - 40 hours per week, minimal overtime year round with possible Saturday availability
      Non-Commission, Competitive Pay

      Benefits Include: Medical, Dental, Vision, 401(k), Paid Vacation, Annual Bonus Plan, Tuition Reimbursement, and more!
      Promotional Opportunities and Career Development
      Networking Opportunities throughout the year with participating dealerships

      Dealer Direct Functions:

      Assist with the Dealer Direct Program by building and maintaining relationships with dealers, as well as enforce policies, guidelines, procedures, and processes to support profitable Dealer Direct program.

      • Process consumer loan applications received from the Dealer(s) via DealerTrack.
      • Scrutinize all loan applications received from dealers for funding, assuring it has met ECU’s criteria before buying the loan. Send back to dealers, loan applications that have not met ECU’s criteria.
      • Assure ECU retains control of lending process.
      • Monitor Dealer Direct Pending and Incomplete Queues in Velocity to ensure completeness prior to moving to Dealer Direct Central Underwriting Queue.
      • Be available to Dealers to discuss credit applications; communicate between Underwriters and Dealers.
      • Fund loans which are approved by System or Central Underwriters.
      • Ensure accuracy and completeness of each loan by completing the Dealer Direct Funding Checklist.
      • Review Velocity report daily to mail Pre-Qualification and Notice of Action Taken letters to meet regulatory requirements on notice.
      • Establish and maintain relationships with dealers, including routine visits to assure compliance and rapport.
      • Make routine follow up calls to members to verify vehicle options and sales contract terms on a random sampling basis.
      • Assist as needed with individual Dealer Monthly Review Reports and Dealer Monitoring Report to determine Dealer(s) are within ECU’s desired levels for participating in program.  
      • Resolve/assist with problem resolution/concerns from dealers and/or members.
      • Assist as needed with due diligence on dealerships initially added and annually thereafter.
      • Assist with Dealer Facilitation Fees and reserve accounts.
      • Provide input to assist in development of marketing concepts and pricing considerations.
      • Identify process improvement opportunities.
      • Assist with training dealership and ECU staff.
      • Explore ways to decrease expense structure and increase income.  
      • Ensure sound loan analysis through adherence to established lending practices, policies and guidelines.

       

      Associate's degree and one year related experience preferred.


      Position Type: Full-Time/Regular

      Location: US, , Kingsport

      Apply Now
    • Full Time Teller, Kingsport Region

      Job ID: 604

      Tracking Code: FTTKpt

      Apply Now
      Job Description:

      Eastman Credit Union is now hiring Full Time Tellers for all regions!

      Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 

      Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.


      Scheduling Requirements

      This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
      This is a floating position between various branches. Employees will float within one, regional area based on their home location [i.e. Kingsport, Johnson City, North (Bristol/Blountville/Abingdon), and West (Greeneville/Mt. Carmel, Allandale, Rogersville/Gate City & Duffield/Texas)].


      Dress Code
      Business Casual -
      Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.

      Teller Functions
      o Perform teller transactions accurately and efficiently
      o Balance cash drawer
      o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations

      o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
      o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
      o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)


      Eastman Credit Union is an Equal Opportunity Employer.

      High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
       

      Tips for applying:

      After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.

      If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.

      We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.


      Position Type: Full-Time/Regular

      Location: US, , Kingsport

      Apply Now
    • Full Time Teller - Greeneville

      Job ID: 582

      Tracking Code: FTGV1

      Apply Now
      Job Description:

      Eastman Credit Union is now hiring Full Time Tellers for all regions!

      Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 

      Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.


      Scheduling Requirements

      This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
      This is a floating position between various branches. Employees will float within one, regional area based on their home location [i.e. Kingsport, Johnson City, North (Bristol/Blountville/Abingdon), and West (Greeneville/Mt. Carmel, Allandale, Rogersville/Gate City & Duffield)


      Dress Code
      Business Casual -
      Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.

      Teller Functions
      o Perform teller transactions accurately and efficiently
      o Balance cash drawer
      o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations

      o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
      o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
      o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)


      Eastman Credit Union is an Equal Opportunity Employer.

      High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
       

      Tips for applying:

      After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.

      If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.

      We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.


      Position Type: Full-Time/Regular

      Location: US, , Greeneville

      Apply Now
    • Full Time Teller - Gate City/Duffield

      Job ID: 581

      Tracking Code: FTTGCDF

      Apply Now
      Job Description:

      Eastman Credit Union is now hiring Full Time Tellers for Gate City/Duffield!

      Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 

      Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.


      Scheduling Requirements

      This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
      This is a floating position between various branches. Employees will float within one, regional area based on their home location West (Greeneville/Mt. Carmel, Allandale, Rogersville/Gate City & Duffield).


      Dress Code
      Business Casual -
      Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.

      Teller Functions
      o Perform teller transactions accurately and efficiently
      o Balance cash drawer
      o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations

      o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
      o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
      o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)


      Eastman Credit Union is an Equal Opportunity Employer.

      High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
       

      Tips for applying:

      After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.

      If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.

      We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.


      Position Type: Full-Time/Regular

      Location: US, , GATE CITY

      Apply Now
    • Full Time Teller - Mt. Carmel, Rogersville, Allandale

      Job ID: 583

      Tracking Code: CRA1

      Apply Now
      Job Description:

      Eastman Credit Union is now hiring Full Time Tellers for all regions!

      Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 

      Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.


      Scheduling Requirements

      This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
      This is a floating position between various branches. Employees will float within one, regional area based on their home location [i.e. Kingsport, Johnson City, North (Bristol/Blountville/Abingdon), and West (Greeneville/Mt. Carmel, Allandale, Rogersville/Gate City & Duffield/Texas)].


      Dress Code
      Business Casual -
      Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.

      Teller Functions
      o Perform teller transactions accurately and efficiently
      o Balance cash drawer
      o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations

      o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
      o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
      o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)


      Eastman Credit Union is an Equal Opportunity Employer.

      High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
       

      Tips for applying:

      After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.

      If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.

      We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.


      Position Type: Full-Time/Regular

      Location: US, Tennessee, Rogersville

      Apply Now
    • Teller - Blountville/Bristol/Abingdon

      Job ID: 494

      Tracking Code: TNR1

      Apply Now
      Job Description:

      Eastman Credit Union is now hiring Full Time Tellers for the North Region!

      Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 

      Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.


      Scheduling Requirements

      This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
      This is a floating position between various branches. Employees will float within one, regional area based on their home location [i.e. Kingsport, Johnson City, North (Bristol/Blountville/Abingdon), and West (Greeneville/Mt. Carmel, Allandale, Rogersville/Gate City & Duffield/Texas)].


      Dress Code
      Business Casual -
      Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.

      Teller Functions
      o Perform teller transactions accurately and efficiently
      o Balance cash drawer
      o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations

      o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
      o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
      o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)


      Eastman Credit Union is an Equal Opportunity Employer.

      High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
       

      Tips for applying:

      After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.

      If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.

      We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.


      Position Type: Full-Time/Regular

      Location: US, Virginia, Abingdon

      Apply Now

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