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    Current Job Openings

    Current Openings

    • Teller - Johnson City

      Job ID: 552

      Tracking Code: TJC2

      Apply Now
      Job Description:

      Eastman Credit Union is now hiring Full Time Tellers for the Johnson City Region!

      Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 

      Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.


      Scheduling Requirements

      This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
      This is a floating position between various branches. Employees will float within one, regional area based on their home location [i.e. Kingsport, Johnson City, North (Bristol/Blountville/Abingdon), and West (Greeneville/Mt. Carmel, Allandale, Rogersville/Gate City & Duffield/Texas)].


      Dress Code
      Business Casual -
      Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.

      Teller Functions
      o Perform teller transactions accurately and efficiently
      o Balance cash drawer
      o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations

      o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
      o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
      o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)


      Eastman Credit Union is an Equal Opportunity Employer.

      High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
       

      Tips for applying:

      After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.

      If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.

      We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.


      Position Type: Full-Time/Regular

      Location: US, , Johnson City

      Apply Now
    • Teller - Kingsport Region

      Job ID: 551

      Tracking Code: TKPT1

      Apply Now
      Job Description:

      Eastman Credit Union is now hiring Full Time Tellers for the Kingsport Region!

      Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 

      Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.


      Scheduling Requirements

      This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
      This is a floating position between various branches. Employees will float within one, regional area based on their home location [i.e. Kingsport, Johnson City, North (Bristol/Blountville/Abingdon), and West (Greeneville/Mt. Carmel, Allandale, Rogersville/Gate City & Duffield/Texas)].


      Dress Code
      Business Casual -
      Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.

      Teller Functions
      o Perform teller transactions accurately and efficiently
      o Balance cash drawer
      o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations

      o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
      o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
      o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)


      Eastman Credit Union is an Equal Opportunity Employer.

      High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
       

      Tips for applying:

      After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.

      If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.

      We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.


      Position Type: Full-Time/Regular

      Location: US, Tennessee, Kingsport

      Apply Now
    • Loss Management Assistant/Coordinator

      Job ID: 550

      Tracking Code: LMA1

      Apply Now
      Job Description:

      We're Building Careers One Hire at a Time!

       

      Do you have high volume, fast paced Collections experience? Do you have previous experience with Microsoft products such as Access, Excel and Word? Do you have critical thinking skills and exercise decisive judgment? Have you been complimented on your professional manner and enthusiasm for customer service?

       

      If so, we want YOU to serve our members!

       

       

      Loss Management Assistant – Kingsport Location Only
      Work/Life Balance - 40 hours per week/Periodic Overtime required
      Non-Commission, Competitive Pay
      Benefits Include: Medical, Dental, Vision, 401(k), Paid Vacation, Annual Bonus Plan, Tuition Reimbursement, and more!
      Promotional Opportunities and Career Development

      Summary

       

      Responsible for the control of delinquent loan accounts in order to protect the assets of the Credit Union and minimize losses by performing the following duties:

       

      Essential Duties and Responsibilities

       

      • Collection of all consumer, commercial, credit card, and real estate loans in compliance with state and federal laws and regulations
      • Communicate with member(s) and evaluate personal circumstances, historical account data and credit information; devise a realistic repayment agreement to resolve delinquency and prevent loss to ECU  
      • Defuse potentially adversarial communications with professional courtesy while maintaining excellent member service
      • Work with members who qualify for SCRA (Soldier’s Civil Relief Act) benefits. Monitor accounts to ensure ECU maintains compliant with regulatory requirements.
      • Maintain versatile knowledge of ECU products, services and processes including Member Business Lending, Card Services, Operations, Consumer and Mortgage Lending
      • Serve as a resource for ECU personnel on issues related to losses, delinquencies, repossessions, seizures, garnishments, collection accounts, judgments, charge offs, pending deceased matters, corrections, late fees, skips, bankruptcy matters, and foreclosures
      • Work with Asset Recovery Management in developing and maintaining procedures
      • Make recommendations to management justifying the need for foreclosure after reasonable attempts to resolve delinquent real estate loans are unsuccessful or where circumstances dictate it prudent to do so
      • Prepare necessary documentation for accounts requiring foreclosure
      • Responsible for assisting Loss Management Manager with maintaining and disposition of REO property
      • Prepare monthly reports for Fannie Mae, VA, USDA, ARCH, CMG, FHA and CUNA
      • Solicit bids for property maintenance, assist management with vendor management requirements, obtain property evaluations, property inspections, arranging locksmith services, etc.
      • Prepare documentation for collateral being sent for repossession and assist Loss Management Manager with disposition of repossessed collateral
        • Arranging transportation to auction
        • Overseeing reconditioning process, collateral evaluation process, and physical inspections of collateral held locally
        • Establishing justification for minimum bid requirements for auctions, verify accuracy of all auction charges, and posting checks for all sold collateral
        • Prepare necessary documentation for collectors in order to complete final stages of collection process
      • Responsible for maintaining spreadsheets and databases housing historical data related to foreclosures, repossessions, charge offs, recoveries, bankruptcies and delinquencies
      • Staff liaisons working with heirs and estate administrators to resolve outstanding obligations of deceased ECU members
      • Assist Asset Recovery Management in recommending accounts for charge off
      • Perform transactions and file maintenance of charge offs
      • Recognize when Financial Counseling, mitigation or extensions are appropriate for the member and solicit the member for the respective service
      • Recommend legal action and repossessions with appropriate justification after all other available avenues to collect have been exhausted or where circumstances dictate it prudent to do so
      • Audit loan payment histories in response to member disputes and make due date corrections and late fee refunds or credit bureau corrections as needed
      • Act as a representative for the Credit Union on an ongoing basis with legal firms, credit bureau agencies, government agencies, repossession agencies, auction companies, and software companies
      • Enter invoices related to collection activities into Epicor system and research payments made to vendors when requested
      • Facilitate loan payments for delinquent loans and all payments to charged off loans; balance general ledger accounts for those transactions
      • Prepare documentation for accounts referred for legal action or third party collection agency
      • Prepare for testimony and assist legal counsel in federal and/or state court litigation
      • Document and update in detail all pertinent information related to collection activity performed in the Temenos Elements collection software
      • Effectively utilize all available resources (the Internet, credit bureau report, loan application, etc.) to locate and confirm residence and employment of members
      • Log NSFs & reverse applicable loan payments
      • Provide advice and assistance to members on budget counseling, consolidations, loan extensions, payment methods and other items relating to member’s financial needs

      Skills Required

      • Computer Skills: Knowledge of CCM, Fiserv, Elements, Pacer, Accurint, Nautilus, Experian Database software; eTime Payroll systems; Excel, Access Spreadsheet software and Word Processing software, Outlook, Velocity, Misc. credit bureau software, AutoIMS, and other web based miscellaneous software
      • Knowledge of Credit Card Module and how to utilize system to obtain reports, review delinquencies, remove limits, and charge off

      Education and/or Experience                                                 

      • One year certificate from college or technical school, or six to twelve months related experience and/or training, or equivalent combination of education and experience

       


      Position Type: Full-Time/Regular

      Location: US, Tennessee, Kingsport

      Apply Now
    • Title Assistant

      Job ID: 549

      Tracking Code: TTA

      Apply Now
      Job Description:

       

      We're Building Careers One Hire at a Time!

      Do you have several years of title experience? Have you researched and resolved title issues using good judgment and sound computer skills? Have you been complimented on your professional manner and enthusiasm for customer service?

      If so, we want YOU to serve our members!

      Work/Life Balance - 40 hours per week, minimal overtime year round
      Non-Commission, Competitive Pay

      Benefits Include: Medical, Dental, Vision, 401(k), Paid Vacation, Annual Bonus Plan, Tuition Reimbursement, and more!
      Promotional Opportunities and Career Development


      Title Assistant Functions:

      The Title Assistant 's primary responsibilities are to verify and record Eastman Credit Union’s (ECU) lien placement on all titles and Uniform Commercial Codes (UCC). This includes verifying appropriate documentation is signed by each person who is an owner of the collateral, core system information is accurate in accordance with the lien documents, noting of lien (NOL) documents are complete and accurate, compile titles and NOL documents to be sent to the appropriate state’s department of motor vehicles (DMV), requested titles are received from DealerTrack and recreational vehicle and other chattel UCC’s are filed with the appropriate state. The Title Department also reviews various daily reports provided by Dealer Track, resolves issues with titles or UCC’s, go to the local DMV for delivery\pick-up of titles as needed, releases and renews UCC’s, processes state request for titles, communicate with vendors as needed, process payoff checks from dealers, collaborates with the Learning Resource Center (LRC) for procedure maintenance, continually looks for process improvements that drive efficiencies, updates and maintains measures, processes all request that come into the departments inbox in a timely manner and provides member and s



      Essential Duties and Responsibilities

      • Verify all necessary state and loan documents have been obtained and have appropriate signatures in order for ECU to hold a secured interest in the collateral.
      • Verify core system information is accurate in accordance with titles and UCC’s.
      • Verify all recreational vehicle and other chattel UCC’s are complete and filed with the appropriate state.
      • Verify all NOL documents are complete and accurate, compile the titles and NOL’s to be sent to the appropriate states DMV offices.
      • Verify all requested titles were received from Dealer Track and resolve any issues if a request is not received.
      • Review the Account Import Error report to identify internal refinances that have not been communicated to the Title Department by MSR’s in order to prevent the release of the title to the member and re-record ECU’s lien.
      • Review the Accounts with Duplicate Vehicle Identification Numbers report to determine if the title needs to be sent to ECU for lien placement due to being finance by the new buyer with ECU or sent directly to the member.
      • Automated Request Error report is reviewed to when information does not match or if data critical to the release is missing. The incorrect data causes the title not to automatically release and requires the Title Assistant to manually release the title.
      • Compile a Third Party Release report to encompass information that indicates when a title is released to other financial institutions, dealers and insurance companies.
      • Generate and work various other daily reports as needed to follow up on title issues.
      • Go to the local DMV for delivery and\or pick-up of titles as needed.
      • Send or mail titles to members, branches, auto dealers, insurance companies or states if needed.
      • Sort and process all incoming mail in order to assure ECU’s lien placement in a timely manner.
      • Resolve uncertainties that relate to loan documents and titles/UCC’s versus information in Dealer Track or the core system.
      • File UCC’s with the appropriate state to release liens for recreational vehicles and other chattel as needed.
      • File UCC continuations with the appropriate state in order to maintain ECU’s lien placement for loans that have a term of greater than five years.
      • Process special request for titles; this means monitoring the group inbox, verifying payoffs were received with guaranteed funds and processing the request through our vendor Dealer Track.
      • Communicate with members, various state/local authorities, auto dealers, insurance companies and staff to resolve issues related to titles/UCC’s.
      • Correct vehicle identification number (VIN) errors in Velocity and generate corrected loan documents.
      • Mail follow up letters to members when a title is not received for collateral that is financed with ECU.
      • Convert the interest rate to the default rate and increase the payment accordingly for loans that ECU does not have a lien placement on the collateral.
      • Responsible for creating and maintaining measures for Consumer Lending Support.
      • Provide branch support as needed, this includes providing forms and direction for ECU’s lien placement, assisting with direction on how to make changes to lien placements, name changes, removal of names, state change request, etc.
      • Process payoff checks from dealers and request, resolve any issues in relation to the payoff and request the title be sent to the dealership.
      • Collaborates with the Learning Resource Center (LRC) for procedure maintenance as needed.
      • Responsible for creating and maintaining back office procedures in relation to all Title Assistant/Coordinator/Advanced Coordinator job duties.

       

      High school diploma or general education degree (GED); two to five years related experience and/or training

       


      Position Type: Full-Time/Regular

      Location: US, Tennessee, Kingsport

      Apply Now
    • Contact Center Specialist

      Job ID: 546

      Tracking Code: CCS1

      Apply Now
      Job Description:

       We're Building Careers One Hire at a Time!

       

      Do you have high volume, fast paced Call Center experience? Do you have critical thinking skills and exercise decisive judgment? Have you been complimented on your professional manner and enthusiasm for customer service?

       

      If so, we want YOU to serve our members!

      Contact Center Specialist – Kingsport Location Only

      Work/Life Balance - 40 hours per week/Periodic Overtime required
      Non-Commission, Competitive Pay
      Benefits Include: Medical, Dental, Vision, 401(k), Paid Vacation, Annual Bonus Plan, Tuition Reimbursement, and more! Promotional Opportunities and Career Development

      Summary


      Provide service excellence to members who elect to do business with ECU via phone and email channels. Maintain skills to assist members with most financial needs, resulting in first contact resolution. 

       
      Essential Duties and Responsibilities include the following. Other duties may be assigned.

      • Provide ECU members with product and service information to meet their needs
      • Interact with ECU members to build relationships by offering exceptional member service
      • Analyze member needs, and promote usage of other ECU products and services as appropriate
      • Adhere to ECU policies and guidelines
      • Maintain thorough knowledge of ECU products and services, as well as related guidelines and procedures
      • Perform all service center responsibilities, as well as those related to opening and maintaining member deposit and loan accounts. Provide excellent service to members and assist with a broad range of issues with a high degree of accuracy, efficiency, courtesy, confidentiality, and professionalism – resulting in an organizational culture that provides value-added services that meet and exceed the financial expectations of our membership
      • Assist, support and serve as a resource to branch staff – inquiries, member issue resolution, online banking, Bill Pay, research, etc.
      • Participate in Member Service, Consumer Lending and Card Services Focus Teams and Head Teller Forums
      • Provide Web Support training in all new MSR classes
      • Serve as a role model for co-workers – professionalism, attitude, reliability, etc.
      • Proficiency in systems related to providing service (i.e. online account opening, CCM, Clean Entry, Contact Us, CST, Dealer Track, DocuSign, Digital Insight, FIS – Cards, Fiserv, Global Vision Systems (OFAC), GoToAssist, Harland, ID Connect, IS Research, Live Person (secure email and chat), Nautilus, ShoreTel, Velocity, Vertifi, VolCorp

       

      High school diploma or general education degree (GED); one to three months related experience and/or training; equivalent combination of education and experience.


      Position Type: Full-Time/Regular

      Location: US, Tennessee, Kingsport

      Apply Now
    • Mortgage Business Development Associate

      Job ID: 545

      Tracking Code: MBDA1

      Apply Now
      Job Description:

      We're Building Careers One Hire at a Time!

      Do you have several years of fast paced, mortgage origination experience? Have you handled large volumes of varied loans? Have you been complimented on your professional manner and enthusiasm for customer service? Do you love to talk to people about the benefits of owning a home?

      If so, we want YOU to serve our members!

      Outbound Mortgage Origination
      Work/Life Balance - 40 hours per week (November – February)/ Minimal Overtime (March – October)

      Non-Commission, Competitive Pay
      Benefits Include: Medical, Dental, Vision, 401(k), Paid Vacation, Annual Bonus Plan, Tuition Reimbursement, and more!
      Promotional Opportunities and Career Development
      Possibility of Floating within Tri Cities Region

      Mortgage Loan Originator Functions: 

      • Support mortgage business development relationship manager in efforts to identify, develop, and maintain a quality network of business relationships that serves as a referral source for new mortgage lending opportunities, including 1-4 family investment properties
      • Follow up and follow through with referrals generated by mortgage business development relationship manager (MBDRM)
      • Assist MBDRM with application and submission of mortgage files
      • Assist MBDRM with business development activities such as seminars, sales meetings, and professional organization meetings
      • Support ECU Relocation Rewards relationships and ECU Choice products also.
      • Responsible for ensuring extraordinary experience for members and business partners through excellent communication, responsiveness, follow-up and follow-through
      • Originate mortgage loans
      • Ensure all parties are kept apprised of loan status
      • Work with Manager - Mortgage Business Development to resolve loan closing roadblocks
      • Manage loan pipeline to insure timely loan processing and closing
      • Coordinate with regional team members to assess workload needs
      • Assist team members in other regions as needed
      • Plan, organize and participate in ECU home buying, home selling and construction seminars
      • Utilize ECU issued cell phone to provide excellent service to ECU members, non-members, realtors and other individuals.
      • Other duties as assigned

       

      Empathy, Reliability, Responsiveness, and Teamwork

      Bachelor's degree (B. A.) from four-year college or university; or one year related experience and/or training; or equivalent combination of education and experience. Demonstrated success in business development and meeting production goals. Demonstrated ability to establish network of referral business.


      Position Type: Full-Time/Regular

      Location: US, , Kingsport

      Apply Now
    • Mortgage Loan Coordinator-Disclosure Desk

      Job ID: 542

      Tracking Code: MLODD

      Apply Now
      Job Description:

      Summary: Disclose and re-disclose all pertinent loan documentation for mortgage and home equity applications. Order appraisals, internal evaluations, flood certification and title work for all mortgages and home equity applications.

       

      Essential Duties and Responsibilities include the following. Other duties may be assigned.

       

      • Review loan application and pertinent disclosures (loan estimate, 1003-application, etc.).
      • Compile loan packages to be delivered to borrowers in accordance with ECU guidelines and policies as well as federal regulatory guidelines
      • Manages pipelines to insure disclosures are delivered in the required timeline
      • Maintain expert knowledge of systems used in the mortgage process
        • ECU currently originates its mortgage loans in Ellie Mae’s Encompass system, also working knowledge of ValuTrac, OSI, Courthouse Retrieval, DU, Data Quick etc.
      • Maintain expert knowledge of ECU Mortgage products and services.
        • ECU offers a variety of loan products including: FNMA, VA, FHA and USDA products.
        • ECU also provides a wide variety of specialty products, First Time Home Buyer, Purchase Plus, Construction, Select, Home Equity/Home Equity Line of Credit and Choice Loans to name a few.
        • Complete Military certifications for land loans.
        • Obtaining FHA Case numbers
        • Construction Loans – completing the TRID construction loan calculator spreadsheet.
      • Review and verify critical application elements (Complete and accurate 1003, interest rate, fees, etc.)
      • Order appraisal or internal evaluation through Value Trac
      • Confer with Collateral Valuation department as needed
      • Communicate clearly with all staff involved with the loan process to insure the loan closes in a timely manner.
      • Order title search with ECU approved closing agents.
      • Continuing education to stay abreast of changes in the mortgage lending industry
      • Team player. Ability to work well with all areas within mortgage department and ECU.
      • Demonstrate exceptional attendance and punctuality practices.
      • Field calls/e-mails from other mortgage staff.
      • Other duties as assigned
      • Maintain working knowledge of mortgage regulatory compliance.  Including but not limited to:
        • Regulation Z –

          • High - Cost Mortgages
          • Higher Priced Mortgages
          • Periodic Statement Requirements
          • Adjustable-rate Disclosures and Requirements
          • Ability to Repay
          • Right of Rescission
        • Home Mortgage Disclosure Act (HMDA)
        • Regulation X

          • Timely Escrow Payments and Treatment of Escrow Balances
          • Error Resolution Procedures
          • Requests for Information
          • Force Placed Insurance
          • Homeownership Counseling
        • Regulation B – Equal Credit Opportunity Act

          • Adverse Action
          • Appraisal Delivery
        • Qualified Mortgages
        • TILA RESPA
        • Fair Credit Reporting Act/FACTA
        • Equal Credit Opportunity Act
        • Right to Financial Privacy Act
        • Flood Insurance Notification

      Other Skills and Abilities

      • Proficient knowledge of ECU Mortgage and Home Equity products as well as secondary market and government (FHA/VA) guidelines and regulations related to mortgage lending
      • Proficient knowledge of ECU mortgage pricing
      • Proficient use of Mortgage Lending’s loan origination system
      • Proficient use of Microsoft Excel

      Education and/or Experience

      Bachelor's degree (B. A.) from four-year college or university; or one to two years related

      experience and/or training; or equivalent combination of education and experience.


      Position Type: Full-Time/Regular

      Location: US, Texas, Longview

      Apply Now
    • Account Resolution Assistant

      Job ID: 535

      Tracking Code: ARA1

      Apply Now
      Job Description:

      We're Building Careers One Hire at a Time!

      Do you have high volume, fast paced Collections experience? Have you handled large volumes of Collection calls? Do you have critical thinking skills and exercise decisive judgment? Have you been complimented on your professional manner and enthusiasm for customer service?

      If so, we want YOU to serve our members!

      Asset Recovery Assistant – Kingsport Location Only
      Work/Life Balance - 40 hours per week/Periodic Overtime required

      Non-Commission, Competitive Pay
      Benefits Include: Medical, Dental, Vision, 401(k), Paid Vacation, Annual Bonus Plan, Tuition Reimbursement, and more!
      Promotional Opportunities and Career Development

       

      Summary

       

       

      Responsible for the control of delinquent loan accounts in order to protect the assets of the Credit Union and minimize losses by performing the following duties:

       

       

       

      Essential Duties and Responsibilities

       

       

       

      • Collection of all consumer, commercial, credit card, and real estate loans in compliance with state and federal laws and regulations
      • Monitor and removal of consumer and Visa lines of credit
      • Monitoring and removal of Overdraft Protection Plus for those members who have delinquent credit obligations or at risk to cause loss
      • Review and process skip payments for loans requiring Account Resolution overrides
      • Assist Account Resolution Manager in reviewing, preparing and completing monthly management reports
      • Review and work various daily, weekly and monthly reports related to delinquencies
      • Gather, track and record data involving active loans that potentially exceed 30 days in delinquency. Report monthly productivity for team to Asset Recovery Management
      • Communicate with member(s) and evaluate personal circumstances, historical account data and credit information; design a realistic repayment agreement to resolve delinquency and prevent loss to ECU  
      • Defuse potentially adversarial communications with professional courtesy while maintaining excellent member service
      • Work with members who qualify for SCRA (Soldier’s Civil Relief Act) benefits. Monitor accounts to ensure ECU maintains compliant with regulatory requirements  
      • Maintain versatile knowledge of ECU products, services and processes including Member Business Lending, Card Services, Operations, Consumer and Mortgage Lending
      • Serve as a resource for ECU personnel on issues related to losses, delinquencies, repossessions, seizures, collection accounts, judgments, charge offs, corrections, late fees, skips, bankruptcy matters, foreclosures, limit removals and ODPP removal
      • Work with Asset Recovery Management in developing and maintaining procedures
      • Maintain and utilize working knowledge of various bankruptcy laws and provisions; Contact legal counsel representing members to minimize the Credit Union’s losses and expenses, and to promptly secure surrendered chattel; Collaborate with the Credit Union’s Bankruptcy Coordinator to effectively protect the Credit Union’s interests and minimize losses  

       

      • Recommending, preparing / authorizing vehicles to be sent for repossession. Submitting repossession orders via web based application. Monitoring loan(s) until default or delinquency is resolved, member redeems vehicle(s) or vehicle is sold at auction. Ensure all statutory and regulatory requirements regarding the repossession have been met
      • Responsible for maintaining spreadsheets and databases housing historical data related to repossessions, charge offs, seizures and delinquencies
      • Assist Asset Recovery Management in reviewing the delinquency report, recommending accounts for charge off and preparing monthly charge off list
      • Perform transactions and file maintenance of charge offs
      • Recognize when Financial Counseling, mitigation or extensions are appropriate for the member and solicit the member for the respective service
      • Recommend legal action, repossession and foreclosure with appropriate justification after all other available avenues to collect have been exhausted or where circumstances dictate it prudent to do so
      • Audit loan payment histories in response to member disputes and make due date corrections and late fee refunds or credit bureau corrections as needed
      • Act as a representative on behalf of the Credit Union on an ongoing basis with legal firms, credit bureau agencies, government agencies, repossession agencies, auction companies, and software companies
      • Facilitate loan payments for delinquent loans and all payments to charged off loans
      • Assist Loss Management staff with preparing documentation for accounts referred for legal action or third party collection agency
      • Prepare for testimony and assist legal counsel in federal and/or state court litigation and seizure hearings
      • Prepare and represent the Credit Union at seizure hearings involving seized chattel with liens
      • Document and update in detail all pertinent information related to collection activity performed in the Temenos Elements collection software
      • Effectively utilize all available resources (the Internet, credit bureau report, loan application, etc.) to locate and confirm residence and employment of members
      • Processing and posting TEL payments for loans
      • Resolve issues compromising the Credit Union’s security as the result of potential storage, towing, garage, and/or mechanical liens; Ensure vendor charges do not exceed amounts allowable by statutes, protecting members and the Credit Union’s interests
      • Reverse ACH, DI WEB and TEL payments returned due to NSF, closed accounts, etc.
      • Provide recommendations to members for budget counseling, consolidations, loan extensions, payment methods and other items relating to member’s financial needs



      • Computer Skills: Knowledge of CCM, Fiserv, Elements, Accurint, Nautilus, Experian Database software; eTime Payroll systems; Excel, Access Spreadsheet software and Word Processing software, Outlook, Velocity, CUBUS, Misc. credit bureau software, AutoIMS, and other web based miscellaneous software
      • Knowledge of Credit Card Module and how to utilize system to obtain reports, review delinquencies, remove limits, and charge off

       

      One year certificate from college or technical school, or six to twelve months related experience and/or training, or equivalent combination of education and experience.

       


      Position Type: Full-Time/Regular

      Location: US, Tennessee, Kingsport

      Apply Now
    • Desktop Support Specialist, Longview, Texas

      Job ID: 521

      Tracking Code: DSSTX1

      Apply Now
      Job Description:

       

       

      Eastman Credit Union is the largest credit union in the state of Tennessee and one of the largest credit unions in the country with more than $4 billion in assets. ECU is a not-for-profit, financial service cooperative serving more than 200,000 members at 25 branches.

       

      Eastman Credit Union is committed to providing our members with Extraordinary Member Service through our Service Excellence Program. By hiring and retaining the BEST employees, our focus is on the member and we drive our business based upon the needs and wants of our member owners. 

       

      Desktop Support Specialist

       

       

      Eastman Credit Union is seeking a Desktop Support Specialist to provide technical support for ECU staff. The Desktop Support Specialist will gather data and provide initial response for reported issues and, if unable to resolve, follow escalation protocols to the proper tier two support teams. Other duties include provide local support for desktop moves, phone support, and network support.

       

       

        POSITION RESPONSIBILITIES

      • Apply working knowledge of PC software and hardware, operating system and network services to provide technical end user support via email, phone, and desk-side assistance.
      • Schedule, process, and validate daily automated clearing house and batch processing.
      • Interact with tier two network and/or applications support staff to restore service and/or identify and correct reported issues.
      • Perform routine adds, moves, and changes within Active Directory.
      • Acquire, implement, and configure new and existing hardware/software.
      • Document incident information into Track-IT ticketing system.
      • Monitor system availability and performance.
      • Assist with desktop infrastructure implementation and configuration related to workstation/office moves.
      • Assist end users with issues and new product deployments related to ECU’s corporate mobile device technologies.
      • Serve as a member or leader of various ECU and/or special project teams.

       

      REQUIRED SKILLS

      • Self-motivated individual with the ability to prioritize, meet deadlines, and manage changing priorities.
      • Excellent organization skills and strong aptitude for attention to detail.
      • Hands-on experience troubleshooting and resolving IT equipment and software related issues. Experience with proprietary financial systems desired.
      • Proven customer service/support experience.
      • Strong analytical and problem solving skills.
      • Ability to work individually and within a group.
      • Excellent verbal and written communication skills.

       

      REQUIRED EXPERINCE

      • Associates degree in Computer Science, Information Technology, related IT discipline or equivalent work experience. Bachelor's degree preferred. 
      • 2+ years’ experience in Information Technology or customer service related fields preferred.
      • Experience with Microsoft products and services. Microsoft and A+ certifications preferred.

      Position Type: Full-Time/Regular

      Location: US, Texas, Longview

      Apply Now
    • Commercial Lender, Longview, Texas

      Job ID: 508

      Tracking Code: CLTX1

      Apply Now
      Job Description:

      We're Building Careers One Hire at a Time!

      Do you have several years of commercial lending experience with experience in analyzing credit risk? Do you enjoy working with business owners? Have you been complimented on your professional manner and enthusiasm for customer service? If so, we want YOU to serve our members!

      If so, we want YOU to serve our members!

      Work/Life Balance - 40 hours per week/Minimal overtime year round 
      Non-Commission, Competitive Pay
      Benefits Include: Medical, Dental, Vision, 401(k), Paid Vacation, Annual Bonus Plan, Tuition Reimbursement, and more!
      Promotional Opportunities and Career Development
       

      Commercial Lending Representative Functions:

      Promote credit union services to present and potential business/commercial members. Advise and assist business members to develop commercial and investment financial strategies. Assist in the growth of deposits and a quality member business loan (MBL) portfolio by ensuring excellent service for existing members and actively soliciting new business. Maintain accurate risk ratings, up to date financial reporting and conduct credit reviews on assigned MBL portfolio.

       

      Essential Duties and Responsibilities include the following. Other duties may be assigned.

      • Promote ECU services to existing and potential business members.  
      • Develop ECU’s business loan portfolio. Solicit new business.  
      • Consult present and potential members on ECU business loans and deposit services.  
      • Determine appropriate product, rate, fee, and loan structure needs.  
      • Systematically gather, evaluate and interpret data. Spread financial statements as needed. Project cash flows and interpret financial information from present and potential business.  
      • Prepare and present loan Credit Memorandums. This would include making written and oral reports to loan committee(s) as required.  
      • Formulate and articulate loan recommendations. Must be able to interpret ambiguous and complex data using independent judgment and discretion.  
      • Ensure sound analysis and adherence to prudent lending practices, procedures, guidelines, policies, regulations, and laws.  
      • Grade loan requests appropriately in accordance with guidelines.  
      • Issue commitment letters in conformity with loan approval conditions and ECU lending standards.  
      • Oversee the loan process from application through closing. Interact with service providers to facilitate loan process.  
      • Responsible for ongoing serving and credit administration functions related to assigned loan portfolio.  
      • Maintain, monitor, and manage all assigned loans and take action on any delinquencies.  
      • Request continued documents such as financial statements from the business member in a timely manner.  
      • Consistently review portfolio to assure all loans are graded appropriately at all times to mitigate risk.  
      • Conduct timely annual credit reviews on assigned portfolio.  
      • Monitor delinquencies and charge-offs to understand and eliminate controllable contributing factors.  
      • Keep abreast of changes/trends in the industry as well as the national and local economy.  
      • Interact with employees and members to ensure service excellence.  
      • Make regular calls to businesses and business contacts to establish relationships and to increase awareness of services provided by ECU.  
      • Develop standards for operating efficiencies, identify and correct any internal control deficiencies.  
      • Assist in business services training for staff.  
      • Coordinate and assist with projects as requested.  
      • Maintain up-to-date knowledge of relevant regulations (including BSA, Reg CC, Reg X, Reg Z, and OFAC)  
      • Present and track required reports as directed by the Manager.  
      • Perform other duties or projects as directed by Manager.  

       

       Bachelor's degree (B. A.) and five years related experience preferred


      Position Type: Full-Time/Regular

      Location: US, Texas, Longview

      Apply Now
    • Teller - Texas

      Job ID: 492

      Tracking Code: TTX1

      Apply Now
      Job Description:

      Eastman Credit Union is now hiring Full Time Tellers for our Texas Region!

      Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 

      Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.


      Scheduling Requirements

      This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
      This is a floating position between various branches. Employees will float within one, regional area based on their home location [i.e. Kingsport, Johnson City, North (Bristol/Blountville/Abingdon), and West (Greeneville/Mt. Carmel, Allandale, Rogersville/Gate City & Duffield/Texas)].


      Dress Code
      Business Casual -
      Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.

      Teller Functions
      o Perform teller transactions accurately and efficiently
      o Balance cash drawer
      o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations

      o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
      o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
      o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)


      Eastman Credit Union is an Equal Opportunity Employer.

      High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
       

      Tips for applying:

      After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.

      If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.

      We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.


      Position Type: Full-Time/Regular

      Location: US, , LONGVIEW

      Apply Now
    • Teller - Greeneville

      Job ID: 491

      Tracking Code: TGV1

      Apply Now
      Job Description:

      Eastman Credit Union is now hiring Full Time Tellers for the Greeneville Location!

      Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 

      Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.


      Scheduling Requirements

      This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
      This is a floating position between various branches. Employees will float within one, regional area based on their home location [i.e. Kingsport, Johnson City, North (Bristol/Blountville/Abingdon), and West (Greeneville/Mt. Carmel, Allandale, Rogersville/Gate City & Duffield/Texas)].


      Dress Code
      Business Casual -
      Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.

      Teller Functions
      o Perform teller transactions accurately and efficiently
      o Balance cash drawer
      o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations

      o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
      o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
      o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)


      Eastman Credit Union is an Equal Opportunity Employer.

      High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
       

      Tips for applying:

      After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.

      If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.

      We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.


      Position Type: Full-Time/Regular

      Location: US, Tennessee, Greeneville

      Apply Now
    • Teller - Blountville/Bristol/Abingdon

      Job ID: 494

      Tracking Code: TNR1

      Apply Now
      Job Description:

      Eastman Credit Union is now hiring Full Time Tellers for the North Region!

      Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include: excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. 

      Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.


      Scheduling Requirements

      This position works 40 hours per week and must be available to work a varying schedule Monday through Friday from 7:15 a.m. to 6:00 p.m. Your schedule will change weekly based on business volume and need.
      This is a floating position between various branches. Employees will float within one, regional area based on their home location [i.e. Kingsport, Johnson City, North (Bristol/Blountville/Abingdon), and West (Greeneville/Mt. Carmel, Allandale, Rogersville/Gate City & Duffield/Texas)].


      Dress Code
      Business Casual -
      Professional, conservative attire and grooming are appropriate. This is expected at all times, including interviews.

      Teller Functions
      o Perform teller transactions accurately and efficiently
      o Balance cash drawer
      o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures and relevant regulations

      o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers
      o Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
      o Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)


      Eastman Credit Union is an Equal Opportunity Employer.

      High school diploma or general education degree (GED); one to three years related, professional experience and/or training; equivalent combination of education and experience.
       

      Tips for applying:

      After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.

      If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate.

      We receive many applications for the Teller position and work to review all within a reasonable amount of time. We try to communicate our decision to each applicant as soon as it is reviewed.


      Position Type: Full-Time/Regular

      Location: US, Virginia, Abingdon

      Apply Now

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